Business Services Program Manager

Department of the Navy

U.S. Marine Corps

BUSINESS AND SUPPORT SERVICES

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to Public

Duties

Is responsible for the development and implementation of business strategies to support initiatives across MCCS Services to include services and products related to telecommunications, retail, vending sales, and all other service-type offerings to the MCCS patron. Develops business sustainability project goals, objectives, and initiatives to ensure financial goals are achieved and offerings to the patron are relevant and trend-right. Assists in preparing policy for the operation and control of telecommunications, service businesses and vending programs. Analyzes telecommunications, service businesses and vending operations and evaluates the effectiveness of, and ensures compliance with, directives, objectives and policies. Participates with management in long-range planning, development of strategies, and periodic evaluation of schedules. Makes personal visits to commands to ensure compliance with directives, objectives, and policy. Prepares written reports and informational letters to the field on the areas of responsibility. Collects and consolidates performance data for review. Analyzes new trends in customer service. Develops standards for each type of service; reviews the performance of each type of service by activity, and initiates action as necessary. Provides technical advice and assistance to commands as necessary.

Conducts procedural inspections and reviews to ensure compliance with MCCS policies and regulations, reporting discrepancies or noncompliance. Conducts and organizes portions of analytical studies and economic analyses for MCCS programs and services. Makes recommendations on corrective actions and conducts follow up inspections. Plans, develops and conducts analyses for current and projected programs to achieve goals and objectives. Collects, verifies and adjusts data from diverse sources and performs qualitative analysis manually, and through automated systems. Develops and implements analysis to evaluate and improve performance in the Services businesses. Disseminates information as required and communicates Services findings and solutions.

Evaluates quantitative results and consults with subject matter experts to identify significant factors, relationships and trends to produce accurate and meaningful data. Applies standard and customized computer techniques to data collection methods. May develop online surveys and mailing lists for survey distribution. May develop program surveys, audits, and special projects. Conducts presentations using a variety of techniques and methods. Recommends programmatic plans, alternative courses of action, policies, and future strategies to support goals and objectives.

Researches and evaluates current trends in the industry and provides recommendations to management regarding new business initiatives. Analyzes business capabilities and coordinates with field offices to develop organizational participation in system-wide contracts. Conducts market research; writes statements of work and assists with proposal evaluations. Administers assigned contracts to include providing support as Contracting Officer's Representative (COR) for negotiations, modifications, requests for corrective actions, preparation of termination notices and resolution of disputes. Serves as the main point of contract between local CORs in the field at the Contracting Officer. Composes clear, concise and effective original correspondence and memoranda.

Attends conferences and meetings. Prepares supporting documentation for presentations and proposals. Prepares correspondence, briefs, action documents, routing sheets, point papers and slide presentations for use by management. Provides assistance in preparation of the budget.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.

Requirements

Conditions of employment

See Duties and Qualifications

EVALUATIONS:

Qualifications

Bachelor's degree in business or a related field appropriate to the work of position AND three years of experience in the occupation, or a related field or work area, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above.

Managerial experience that demonstrates possession of knowledge of the principals, methods, techniques, and systems of service operations.

Knowledge of: Nonappropriated Fund procurement and contracting regulations and procedures; ability to devise, administer, supervise and perform work involved in collecting, editing, computing, compiling, analyzing and presenting data; ability to devise and establish administrative systems and procedures for implementation of laws, regulations, and directives.

Successful completion and filing of a Confidential Financial Disclosure Form (Office of Government Ethics (OGE) Form 450).

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

• Stability of Federal Civilian Service

• People with passion for doing work that matters

• Quality of Work Life Balance

• Competitive Pay

• Comprehensive Benefit Packages

• Marine Corps Exchange and Base Facility Privileges

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applications must be submitted online via the MCCS Careers website.

Resumes/applications emailed or mailed will not be considered for this vacancy announcement. Resumes with personal photographs will not be considered for this vacancy. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Agency contact information