CASE WORKER, EXCEPTIONAL FAMILY MEMBER PROGRAM (EFMP) NF-4 Job in Oceanside, CA

Vacancy No. 74540 Department U.S. Marine Corps
Salary $58,240.00 to $58,240.00 Grade 04 to 04
Perm/Temp Permanent FT/PT Full-time
Open Date 9/10/2025 Close Date 9/24/2025
Job Link Apply Online Who may apply Public
Locations:
Oceanside, CA


Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

This job is open to

Clarification from the agency

Open to Public

Duties

Serves as the installation non-clinical Case Worker for the United States Marine Corps Exceptional Family Member Program (EFMP). Manages services that include intake, identification, assessment, evaluation, tracking and referral of eligible family members in the EFMP. Serves as a liaison to and works closely with medical and non-medical installation and community professionals on provision of available services and resources at the command to ensure best possible care in accordance with community, national and Marine Corps standards. Assists in the identification of and facilitates referrals to appropriate medical and non-medical installation and community resources. Conducts and completes a Family Needs Assessment and Services Plan, as appropriate. Assists in identification of community resources. Oversees and tracks the progress of families assigned to their caseload, ensuring consistent support and alignment with communicated needs and established goals.

Personally contacts each EFMP family upon notification of assignment to offer support services. At minimum, conducts assessments with sponsors and their families to comprehensively understand their needs and circumstances. Establishes and maintains an electronic case file in the EFMP Case Management System (CMS) for each assigned EFMP family that includes detailed contact notes for each contact. Routinely assesses individual sponsor and family circumstances, identifying needs, helping the family to create desired goals, and assisting with successful completion of those goals in support of improved quality of life.

Serves to support and assist Marines and their families in accessing available resources and services to support individual needs. Such resources may include but are not limited to: Respite Care, Recreation options, Special Education, Supplemental Security Income/Social Security Disability Insurance and Medicaid Waivers, PCS Transitions, Transitioning to Adulthood, Early Intervention, Managing Deployments, Building Networks of Support, Permanent Dependency, Services Animals, Tricare, etc.

Participates in meetings between Marine families and special education support professionals associated with an Individualized Education Plan (IEP). Participates as assigned in Inclusion Action Team (IAT) meetings, as outlined in MCO 1754.4. Empowers families in assertively pursuing rights to resources available to them. Prepares needs assessments and recommendations to assist eligible members in connecting with appropriate resources and services. Assists in coordinating referral for care and resources with installation and community partners.

Contributes to the maintenance and development of a library of special needs educational, referral and resource materials. Works with assigned families to coordinate use of the EFMP Respite Care Program. Works with the EFMP team to ensure the program works effectively to support families while maintaining compliance with all legal and regulatory guidance. Organizes work and sets short and long term priorities.

CONTINUED MAJOR DUTIES IN QUALIFICATIONS:

Requirements

Conditions of Employment

  • See Duties and Qualifications

EVALUATIONS:

Qualifications

Bachelors degree in Behavioral Health or a related social science, or combination of equivalent education and experience, or four years of appropriate experience that demonstrates knowledge of one or more of the behavioral or social sciences and working in a case management capacity with families who have members with special needs. Case Management certification from an accredited source preferred. Knowledge of the Military lifestyle to include service/unit organization and rank structure and military, family and personal support services available. Knowledge of military laws, policies, regulations, resources and practices regarding medical and educational benefits, programs, services and community agencies for family members enrolled in EFMP. Skills in active and empathic listening and interviewing and applying sound judgment for assessing individual and family needs; problem-solving and advocating for support or services; or determining an appropriate course of action. Written and oral communication skills to effectively provide case management assistance to people in various emotional states and varying needs; and to conduct briefs, workshops and training. Inter-personal skills to relate to all segments of the military and civilian community using persuasiveness, poise, tact and objectivity. Proficiency with computer software and applications involving word processing, email communication, database management desktop publishing, and internet navigation.

Must be able to obtain and maintain a National Agency Check with Inquiries and State Criminal History Repository Check (CNACI) background checks which are required for positions that involve working with children under 18 years of age.

CONTINUED MAJOR DUTIES:

Conducts warm hand-off assistance upon receipt of orders for permanent change of station (PCS) to ensure that EFMP families are prepared for their relocation. Provides resources to families before, during, and after their relocation. Coordinates with the gaining/losing EFMP family case worker to discuss needs of the family. Advises family regarding EFMP processes in preparation for their orders and PCS. Explain various options available for EFMP families after assignment determination such as reconsideration of orders, assignment reconsideration, and Continuation of Location.

Manages distribution and movement of case information to ensure confidentiality and security. Handles sensitive information that is proprietary, privileged, confidential or otherwise legally exempt from disclosure. Safeguards sensitive information and prevents unauthorized reading, printing, retaining, copying or dissemination of information, messages, or correspondence in accordance with rules and regulations such as those covered by the Privacy Act, 5 USC 552(a), Health Insurance Portability and Accountability Act, Public Law 104-191, and DoD Directive 6025.18. Notifies the higher level supervisor and senders immediately when proprietary information has been released and advises on how to properly recover, and/or protect information.

At the EFMP Managers discretion, assists and attends all Special Needs Forums, supports the TEO Specialist at collaborative events, resource tables, etc. Occasional weekend and evening hours to support EFMP family engagement activities, support groups etc. Keeps EFMP Manager abreast of current caseload. Provides updates and concerns along with acute cases requiring more attention. Delivers exceptional customer service with a focus on understanding and meeting customer needs, ensuring professional and courteous experience. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards.

Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. This is a white-collar position where occasional lifting up to 20 lbs may be required.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
           *Education/certification certificate(s), if applicable.
           *If prior military, DD214 Member Copy
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

•      Stability of Federal Civilian Service

•      People with passion for doing work that matters

•      Quality of Work Life Balance

•      Competitive Pay

•      Comprehensive Benefit Packages

•      Marine Corps Exchange and Base Facility Privileges

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applications must be submitted online via the MCCS Careers website:

Resumes/applications emailed or mailed will not be considered for this vacancy announcement.  To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

STEP 1 - College Transcript(s) or Education Certificate(s), (REQUIRED IF USING EDUCATION TO QUALIFY)
A degree from an accredited college/university may be used to qualify for this position, or in combination with experience, as noted in the minimum qualification section of this announcement. If using education to qualify, you must upload a copy of your college transcript(s), indicating degree conferred, or a copy of your degree as an attachment to your profile under My Job Applications https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=74540&PostingSeq=1 to be considered. Applications received without appropriate documentation will be ineligible for consideration.

STEP 2 - If prior military, upload a copy of your DD214 Member 4 Copy as an attachment to your profile under My Job Applications https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=74540&PostingSeq=1.
Selective Service Registration: If you are a male born after December 31, 1959 and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.

NOTE: It is the applicant's responsibility to verify that information entered, uploaded, or submitted is received, legible and accurate. HR will not modify applications, resumes, or answers submitted by any applicant. To check the status of your application or to return to a previous or incomplete application, log into your MCCS user account and review your application status.

VACANCIES MAY BE FILLED BY METHODS OTHER THAN THE MERIT STAFFING PROGRAM WHEN IT APPEARS THAT THE BEST QUALIFIED PERSON CAN BE OBTAINED FROM OTHER SOURCES.
 

Agency contact information

CAMP PENDLETON MCCS
Address
CAMP PENDLETON MCCS
MARINE CORPS COMMUNITY SERVICES
ATTN: PERSONNEL OFFICER
CAMP PENDLETON, CA 920555020
USA

Next steps

All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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