Clarification from the agency

Current permanent employees of DON, Veterans, and DoD Military Reserve (MR) and National Guard (NG) Technician Preference eligible and DoD Retained Grade Preference eligibles.

• You will be responsible for coordinating ship connections for both, home ported and visiting ships.
• You will operate ordinary vehicle to conduct mail runs and courier duties as required, to banks, credit unions, post office and customer activity locations.
• You will be responsible for typing and processing official and unofficial Telecommunications service Request (TSR) and customer service agreements (CSA) to activate, change or deactivate telephone service.
• You will prepare and mails monthly bills for customers, maintain payment records, posting charges and payments. Payment information is received daily from the PDC comptroller’s office.
• You will receive request for all Telephone Service, and Data request for connections, disconnections, moves, additions and changes, etc. making sure all information is correct prior to forwarding request to the appropriate work center.

Conditions of employment

• Must be a US Citizen
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This is an overseas position. You will be subject to and must be able to satisfy the overseas requirements of the 26Jul12 DODI 1400.25 V1230: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025v1230.pdf
• This position may require travel to places within and outside the contiguous United States which could include remote or isolated sites. You may be required to travel on military and commercial aircraft for extended periods of time.
• If eligible for permanent change of station, the appointee will be required to sign a transportation agreement to establish a Government time in service requirement of 12 months.
• Must be able to obtain and maintain a U.S. Passport.
• May be required to obtain a VISA dependent on the overseas country's laws/regulations.
• You will be required to sign the Statement of Understanding for Overseas Employment acknowledging receipt and understanding of the statement of living and working conditions for this location.
• You will be required to obtain and maintain a current valid United States driver’s license.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

Applicant must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly related to the work of the position to be filled. Qualifying experience would be demonstrated by having the following:

• Basic understanding of Telephone Service to receive and process requests, to include preparing monthly bills, maintaining payment records, and posting charges and payments.
• Knowledge of general clerical procedures and office functions.
• Able to operate a computer and office equipment, including but not limited to printers, fax machines, and copiers.
• Understanding and experience in using Miscrosoft365 Suite and Adobe Acrobat to perform administrative duties.
• Using information systems to input and maintain data for a large number of customers and contacts.
• Prior experience in Customer Service to act as a liaison for English speaking customers to answer questions and resolve customer complaints.
• Effective oral and written communication skills to explain to customers NCTS FE instructions and policies.

This position is within the Work Category Technician & Administrative Support at Work Level Entry/Developmental, Series and Grade GG-04.

Additional qualification information can be found from the following Department of Defense website: https://dodcio.defense.gov/Cyber-Workforce/CES.aspx

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.

When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and application package, along with your supporting documentation to determine your ability to demonstrate the following competencies:

INFORMATION MANAGEMENT
WRITTEN COMMUNICATION
ORAL COMMUNICATION
OFFICE AUTOMATION
CUSTOMER SERVICE
ABILITY TO INTERPRET

This recruitment will utilize the following technical assessment tools: USA Hire and Structured Interview.

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.

You are required to provide documentation that supports the eligibility and qualification claims made in your resume. You must submit the applicable documents listed here and those listed with the eligibilities you select in the announcement questionnaire with your application package. Applicants who do not provide supporting documentation that fully support their claims will not be referred to the hiring manager. Cover letter is optional.

A complete resume is required. Resumes are restricted to no more than 2 pages. Illegible/unreadable resumes will not be considered. Your resume must show relevant experience, job title, duties and accomplishments. Your resume must show complete information for each job entry to support minimum qualifications. The following information should be provided in your resume: employer's name, starting and end dates (Mo/Yr), hours per week if experience was less than full time (35-40 hours per week), pay plan, series and grade level (e.g. GS-0201-09) for relevant federal experience. TIP: A good way to ensure you include all essential information is to use the Resume Builder in USAJOBS to create your resume.

Are you claiming membership in any professional organizations, or possession of a license, certificate or credentials? Check the Conditions of Employment section above to see if any are required. If you claim membership, license, certification, or credentials, you must submit a copy of said document in your application package.

Are you using education as a substitute for some or all of the experience requirement? Is there a basic education requirement for this position? Check the Education section above to see what is allowed and what is required. Any claims you make in your resume regarding education or degrees MUST be supported by official or unofficial transcripts or a list of courses, grades earned, completion dates, and quarter and semester hours earned issued from your school. While unofficial transcripts are acceptable for initial application, an official transcript will ultimately be required if you are selected for the position. You may submit a copy your degree(s) if specific coursework does not have to be verified. Claims for approved "grandfather" clauses must be fully supported with documentation.

Are you an active duty service member? Active Duty Service Members are required to submit a statement of service printed on command letterhead and signed by the command. The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).

DoD Components with CES positions apply Veterans' Preference to preference eligible candidates as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. Examples of these documents include: a DD-214 (Member-4 copy); a Statement of Service (if you are currently active duty) from your unit which states the date you entered on active duty, the date you are separating, character of service, and the campaign medals you have received. Veterans with a service-connected disability rating must submit an official written document from the Department of Veterans Affairs certifying your compensable service-connected disability rating with overall percentage clearly shown.

Application documents, including supplemental ones, may be shared outside the Human Resources Office. Supplemental documents may contain your SSN, DOB, or personal information of others (e.g., on military orders, marriage certificates). You may redact this information before submitting; however, if selected, you mustprovide unredacted originals.

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