Experience requirements are described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions,
Administrative and Management Positions, General Business and Industry, 1101 Series.
SPECIALIZED EXPERIENCE: Must be at least one (1) year of specialized experience at the next lower broadband NH-02, equivalent to the next to lower grade GS-11 or equivalent in the Federal Service. Specialized experience must include APF and NAF business and trade practices, characteristics, and methods for customer service programming. As well as preparing budgets, program evaluations, and facility administration; managing financial and physical resources of the assigned programs; and effectively organizing and utilizing available resources within the program framework.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
- Knowledge of APF and NAF business and trade practices, characteristics, and methods of administering, delivering, and evaluating Food and Beverage operations.
- Knowledge of APF and NAF business and trade practices, characteristics, and methods for customer service programming.
- Knowledge of program and facilities management, safety, fire, and environmental regulations, practices, and procedures, as well as facility design and equipment selection and purchase.
- Skill in teaching and communicating effectively with others both orally and in writing to promote and report on the program to resolve problems and answer questions relating to the program.
- Skill in preparing budgets, program evaluations, and facility administration; managing financial and physical resources of the assigned programs; and effectively organizing and utilizing available resources within the program framework.
- Skill in establishing and maintaining effective working relationships with individuals, co-workers, contractors, and leaders of both on and off-base organizations.
- Ability to dissect customer desires and siphon them into a proposed action plan to improve service.???????