COMMUNITY SERVICES SUPERVISOR (MCB BUTLER), NF-04/RFT, CSC, CAMP FOSTER/LESTER/FUTENMA

Department of the Navy

U.S. Marine Corps

CAMP BUTLER MCCS

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to Public

Duties

NONAPPROPRIATED FUND POSITION DESCRIPTION

JOB TITLE: MCCS Coordinator
BUSINESS TITLE: Community Services Supervisor (MCB Butler)
FLSA: Exempt
JOB SERIES: 1101 PAY LEVEL: NF-04
DUTIES AND RESPONSIBILITIES:
Incumbent is the direct representative of the Director, Marine Corps Community Services (MCCS) MCB Butler and serves as their direct liaison on all MCCS matters occurring at the installation level. Serves as the senior site supervisor at MCB Butler, overseeing the effective and efficient administration and management of all MCCS operations at the installation.

Directs and supervises Community Service Coordinators assigned to camps throughout the MCB Butler installation.

Takes action to coordinate matters involving camp and customer issues in a prompt manner. Serves as primary MCCS representative for camp activities and meets with Camp Commanders or their key staff on a regular basis to discuss the status of pending, present, and/or future MCCS activities, programs, and policies. Ensures optimum implementation of program offerings and activities that take place throughout the camps and community. Analyzes CONTACT data and compiles both monthly and annual reports, tracking areas requiring improvement.

Develops and submits comprehensive operating and capital budgets to support ongoing programs and proposed program offerings. Provides program managers with administrative and technical support as it pertains to developing program budgets, implementing marketing strategies, and initiating facility maintenance programs. Develops standard operating procedures and letter of instructions, in accordance with organizational standards, to ensure operational objectives and camp policies are communicated to all assigned personnel.

Responsible for employee evaluations, recommending and taking appropriate disciplinary action, forwarding nominations for awards and promotion and resolving disputes and complaints.

Directs/supervises a staff of Community Service Coordinators (CSC) and administrative support staff and coordinates with the MCCS Finance Office on a variety of fiscal issues related to MCCS activity support. Studies service standards, marketing efforts and customer ICE submissions in order to identify areas on the camp which may require service improvement. Coordinates with facility managers to aid in correcting deficiencies noted by ICE submissions. Conducts twice annual MCCS facility risk assessments on the camp assigned.

Assists Managers in implementing research projects capable of resolving any noted deficiencies.
Conducts periodic briefings promoting MCCS services to all camp personnel including temporarily assigned Unit Deployed Personnel (UDP), through the use of focus groups or unit orientations and requested by Camp and/or Unit Commanders.

Works with Deployment Readiness Coordinators (DRC) in support of events planned and executed on behalf of spouses and children of deployed personnel and Unit Family Days. Coordinates availability of equipment and other logistics in support of these events.

Compiles information from CSC located throughout the MCB Butler installation and coordinates with MCCS executive and senior management staff on the issues that may arise at camp levels and informs management of individual camp concerns.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact.

Develops and ensures implementation of an activity safety program in accordance with the MCCS and Base Safety Program. Advises employees of available safety regulations, instructions, materials and equipment. Promptly reports workplace accidents to the Human Resources Office. Complies with OSHA standards and takes action to correct unsafe or unhealthy working conditions. Ensures employees understand safety infractions that can result in disciplinary actions, and follows through with appropriate action. Ensures minimal loss of duty by complying with ¿Return To Work¿ program initiatives, and following up on employee well-being.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Requirements

Conditions of employment

See Duties and Qualifications

EVALUATIONS:

Qualifications

BASIC REQUIREMENTS:
1.    Four years of experience demonstrating progressively more responsible managerial work, a high degree of interpersonal communication, and analytical skills to adapt and respond to diverse situations unique to the military lifestyle.
2.    Must have familiarity with US Marine Corps traditions and customs.
3.    Ability to communicate effectively both orally and in written communications with Camp Commanders, camp activity managers, and senior MCCS management.
4.    Must have experience working independently in a fast-paced, suspense-driven work environment.

QUALIFICATION REQUIREMENTS:
1.    Must possess the ability to lead and manage personnel resources and establish cooperative relationships with military and civilian personnel at all levels.
2.    Ability to independently present and defend critical MCCS program decisions to Camp Commanders and patrons, as necessary.
3.    Must possess strong customer services skill and be able to tactfully communicate with all levels of the military and civilian community.
4.    Knowledge of local command and Marine Corps chain of command, rank structures, directives system and overall military hierarchies as well as the dynamics of special staff member relationships.
5.    Skills to operate a personal computer and associated peripherals, to include software used for briefs and presentations and official command communication.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their families have a right to a reliable and productive Federal workforce.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

*Resume that does not exceed 2 pages

**IMPORTANT: To align with the Merit Hiring Plan, Federal Agencies will not accept resumes that exceed two pages. Accordingly, the NAF HRO will only consider resumes that are two pages or fewer. Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

• Stability of Federal Civilian Service

• People with passion for doing work that matters

• Quality of Work Life Balance

• Competitive Pay

• Comprehensive Benefit Packages

• Marine Corps Exchange and Base Facility Privileges

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applications must be submitted online via the MCCS Careers website.

Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Please Note: Due to character limitations in USAJOBS, the full Position Description may not display. Please refer to MCCS Careers for the complete Major Duties and additional details.

Social Security Card is required to be presented during the application process.

THIS POSITION IS FOR APPLICANTS CURRENTLY RESIDING IN OKINAWA OR ARRIVING ON OFFICIAL GOVERNMENT ORDERS TO OKINAWA.

All military and DoD civilian spouses are required to provide a copy of their sponsor¿s orders during the application process.

Agency contact information