CONTRACT SERVICES MANAGER NF4 (RFT) RETAIL SERVICES Job in Kaneohe, HI

Vacancy No. 71459 Department U.S. Marine Corps
Salary $70,000.00 to $80,000.00 Grade 04 to 04
Perm/Temp Permanent FT/PT Full-time
Open Date 1/13/2025 Close Date 2/10/2025
Job Link Apply Online Who may apply Public
Locations:
Kaneohe, HI


Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

This job is open to

Clarification from the agency

Open to Public

Duties

SUMMARY OF DUTIES:  This position reports to the Retail and Services Director. Serves as the primary COR (Contracting Officer Representative) for all MCCS Retail Division Kaneohe Bay portfolio of third-Party revenue generating contracts.

Manages and reviews all business reporting (i.e. Contractor payments) for timely and accurate submissions.  
Review all contracts for service, pricing, and quality. May be required to conduct local market surveys to ensure competitive pricing, new business opportunities, and process improvements. Serves as the liaison for HQ MCCS Enterprise Service Contracts and COR for future Enterprise Contracts that will operate locally. Conduct regular cadence touch bases with HQ managers and provide reports and updates on contract activities. Prepares all required fiscal reports and operational budgets to include P&L, analyze financial reports and associated business metrics/benchmarks to improve the business.

Publishes and/or provides guidance in the development of business strategy(s) which may include budget and/or sales forecasting. As the COR, the position requires the individual hired to research and understand a new business requirement well enough to develop SOWs (scopes of work) to be used to develop solicitations issued by the Procurement Office to publish RFPs (Request for Proposals), and additional documents that establish, terminate and/or maintain a contract.

COR appointments come with limits but require the individual to work with Contractors to ensure compliance with the contract terms and a successful business partnership between Contractor and MCCS. This individual will be responsible for meeting and discussing service operations with individual Contractors to ensure all contract requirements and standards are meet. Conduct regular cadenced site visits and touch base with individual Contractors, while partnering with contract entities to respond to all customer inquiries, negative and positive. Report and keep continuous documentation of all non-compliance or failures to meet standards by the individual Contractor and follow up to ensure compliance and any failures are fixed. Take appropriate action to correct any non-compliance or failure to meet standards. To include reaching out to the MCCS Contracting Office to engage in further corrective action once the CORs authority is exhausted and follow-up with Contractor to ensure completion of corrective action.

Serve as liaison between the contract manager and MCCS Kaneohe Marketing Team to implement and/or develop advertising for events and/or promotions.

Meets all administrative requirements in a timely, accurate manner. To include information requests, monthly
financial business reporting, payroll processing, procurement of goods and services, implementation of policy
changes, and follows relevant administrative procedures. Creates and maintains files, records, communications journals, and other documentation as necessary to compile an accurate and complete history of MCCS-Contractor communications and working relationships.

The position may require the supervision of employees to include assigning and distributing work, scheduling, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees. Must be alert to alcohol abuse and take appropriate action. Assists in developing and ensuring the implementation and control of an adequate, effective and appropriate training plan for all personnel.

Leads by example to shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and create a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees.  

See job post for complete list of duties.

Requirements

Conditions of Employment

  • See Duties and Qualifications

EVALUATIONS:

Qualifications

MINIMUM QUALIFICATIONS: BACHELOR'S DEGREE from an accredited college or university in business management or a related field appropriate to the work of position AND THREE YEARS of experience in the occupation, or a related field or work area, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. At least two years of supervisory experience preferred.  NAF Revenue generating contract management experience preferred. Positive attitude with a genuine desire to work in a customer focused environment. Ability to train operating standards and procedures for service, service recovery and store brand as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high-performance atmosphere with commitment to service goals. Ability to multi-task with high quality follow-up and holding teams accountable to results. Attention to detail is required. 

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
           *Education/certification certificate(s), if applicable.
           *If prior military, DD214 Member Copy
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

•      Stability of Federal Civilian Service

•      People with passion for doing work that matters

•      Quality of Work Life Balance

•      Competitive Pay

•      Comprehensive Benefit Packages

•      Marine Corps Exchange and Base Facility Privileges

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applications must be submitted online via the MCCS Careers website: www.usmc-mccs.org/careers

Resumes/applications emailed or mailed will not be considered for this vacancy announcement.  To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959 and are at least 18 years of age, civil service employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.

Agency contact information

KANEOHE BAY MCCS
Address
KANEOHE BAY MCCS
KANEOHE BAY MCCS
MARINE CORPS COMMUNITY SERVICES
KANEOHE BAY, HI 968633073
USA
Learn more about this agency

Next steps

All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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