Summary

Navy Child and Youth Programs (CYP) offers high quality early care and youth services in center-based (birth - five), facility-based (age 5-12), and recreational environments (teen; youth sports and fitness). Incumbent is responsible for coordinating all functions related the execution of the fee assistance program clerical and administrative tasks in support of families and community based providers enrolled in the fee assistance program.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

Duties include, but are not limited to:

Prepares and maintains assigned reports, correspondence, and statistical and financial data pertaining to components within the CYP Joint Operations Community Based Fee Assistance Program.
Reviews child registration and enrollment paperwork to ensure that family submissions are complete and current. Verifies documents related to eligibility, sponsor and spouse employment and family income for the purpose of determining military child care fees.
Gathers information from families related to enrollment of children with community providers. Uses registration and enrollment information to determine child's authorized child care subsidy benefit.
Verifies information related to community provider participation, including licensing and accreditation information. Visits state and accrediting body websites to access and verify information.
Reviews monthly claim forms and enters data for processing. Validates submission against authorized benefit amounts. Reconciles overpayments, returned checks, or other issues related to payment processing.
Prepares daily, weekly and monthly reports in compliance with reporting policies and procedures and submits in a timely manner.
Conducts research of records and follows up in order to resolve discrepancies and problems.
Notifies supervisor of any discrepancies and informs supervisor of any issues/problems that cannot be resolved.
Provides fee assistance support to families through phone calls, email, and on-line messaging to address patron financial obligations, waiting lists, subsidy award, and policies and procedures.
Assists with dissemination of information to Fee Assistance providers regarding enrollment and renewal, subsidy awards, fee payments, certification process, application status, and miscellaneous requirements.
Assists in maintaining family requests for fee assistance through monitoring a prioritized waiting list.

Requirements

Conditions of employment

Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.
Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access the Installation. (review required documents section for more information.)

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate possesses the following:

One year or more of general administrative work experience; OR an Associates Degree in Business Administration, Project Management or in a elated field; OR and equivalent combination of education and experience.
Knowledge of administrative support functions.
Knowledge of general office automation software, practices and procedures in order to accomplish various work assignments.
Knowledge of military CY programs, such as Child Development Centers, Family Child Care, School Age Care and Military Fee Assistance Programs.
Knowledge of the policies and procedures related to the fee assistance program.
Knowledge of program-based database systems, such as MilitaryChildCare.com (MCC) or Child and Youth Management System (CYMS).
Skill in the use of commonly used computer equipment.
Knowledge of basic accounting procedures and processes, related to verifying, reconciling, and processing claims/transactions.
Ability to conduct research to resolve discrepancies and verify information.
Ability to maintain a computerized database.
Ability to maintain accurate reports and records and military style documents.
Ability to communicate effectively, both verbally and in writing.

Education

If claiming education in lieu of experience a college transcript MUST be submitted when applying. No other documents are acceptable e.g. evaluation report.

Additional information

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Per Department of Defense Instruction (DoDI) 1402.05 Background Checks on Individuals in DoD Child Care Services Programs, incumbents will be automatically disqualified for a conviction in either civilian or military court (to include any general, special, or summary court-martial conviction or if they received non-judicial punishment [under Article 15 or chapter 47 of Title 10, U.S.C]) for any of the following: a sexual offense, any criminal offense involving a child victim, or a felony drug offense. Additionally, the incumbent will be automatically disqualified if he/she has been held to be negligent in a civil adjudication or administrative proceeding concerning the death of or serious injury to a child or dependent person entrusted to the individual's care.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Review our benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement. Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. The selecting official may choose to conduct interviews.

Required Documents

The following documents are required at the time of application:

Resume: two-page limit, learn more here - Resume Requirements.
Proof of education: official transcripts only if claiming education in lieu of experience; diplomas and degree audits are not acceptable. Failure to provide official transcripts will result in an ineligibility rating.
Proof of training: licensures and certifications are acceptable, must show your name, licensure/certification type, and expiration date (if applicable)
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

Note: All transcripts MUST show student's name, the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study (major). Altered transcripts will not be accepted.

Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.

Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access the installation. This applies to everyone, including the following: but not all inclusive:

Vendors
Dependents aged 18 and older
Service Providers
Veterans with service-connected disabilities
Contractors
Visitors (includes visitors in same vehicle with CAC holder)
Transportation services (taxi, limo, ride share)
Agent, Assist, Aid, Care Giver Letters
Au Pairs, Child Care Providers

What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following:

U.S. passport or passport card
Military ID card (Common Access Card or CAC, DoD retired ID card)
Permanent resident card (Green Card)
Transportation Worker Identification Credential (TWIC)
Enhanced Driver's License (EDL)
Other forms of identification accepted by the Department of Homeland Security

How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents:

Proof of identity (e.g., birth certificate, passport)
Proof of Social Security number (e.g., Social Security card)
Two proofs of residency (e.g., utility bills, bank statements)

Please follow the link below for more information in regards to READ ID for base access: https://www.cnic.navy.mil/Operations-and-Management/Administrative-Services/Base-Access/

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document.

The complete application package must be submitted by 11:59 PM (EST) on 04/08/2026 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12907619

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.ncr.cnicwashingtondc.mbx.naf-usastaffing@us.navy.mil. to ensure proper consideration is given.

Agency contact information

CNRMA NAF HRO

Email: CNRMANAFHR@us.navy.mil

Address: Dam Neck Annex - Navy NAF HRO
1682 Piersey Street Bldg KN
Norfolk, VA 23511
US

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

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