CYS Services Technology Program Manager, NF-05 Job in Fort Sam Houston, TX

Vacancy No. NENAFCC2512722187 Department Army Installation Management Command
Salary $124,000.00 to $149,000.00 Grade 5 to 5
Perm/Temp Permanent FT/PT Full-time
Open Date 4/8/2025 Close Date 4/23/2025
Job Link Apply Online Who may apply Public
Locations:
Fort Sam Houston, TX


Summary

It is the applicant's responsibility to read all sections and associated links in this vacancy announcement.
This vacancy may be used to fill additional positions within 90 days of the closing date.

Duties

Serves as the Technology Program Manager, first line supervisor, and recognized Subject Matter Expert within an assigned CYS Services Branch of
IMCOM G9. Works under the general supervision of the CYS Services Operations Branch Chief.

Plans and assigns work to subordinates, sets priorities, and establishes schedules for work completion. Evaluates overall performance of assigned
employees and provides appropriate recognition and feedback.

Ensures assigned CYS Services Program conforms to all applicable DoD and Army policy, IMCOM G9 standards, Congressional legislation, public law,
and with the most current applicable industry standards.

Oversees and monitors implementation of policies, plans, standards, and procedures for assigned CYS Services program and provides guidance for CYS Services programs Army-wide. Provides content for operational materials and tools (i.e., inspection manuals, field operational handbooks, checklists, and training) for Army-wide implementation. Communicates program's strategic key messages through written and visual mediums such as information and staff papers, slides, reports, flyers and brochures. Analyzes and evaluates data to determine trends and identifies strategies for program, evaluation and improvement.

Serves as the principal advisor to the Operations Branch Chief on Technology team initiatives to sustain and improve the CYS Services benchmarks of
Quality, Affordability, Availability and Accountability. Functions as Project Officer for designated CYS Initiatives. When required, represents and speaks for CYS Services Branch or Division Chief.

Reviews financial and budget data relating to CYS Services field performance. May serve as a Contract Officer Representative. Performs duties in the
delivery of CYS Services Management Information Systems (MIS). Responsible for integrating automated applications into all aspects of CYS Services
operations. Oversees the development and implementation of procedures and actions in support of automated programs required by installation program managers. Serves as liaison for CYS Services MIS applications G6 and Regions.

Applies advanced information technology (IT) principles, concepts, methods, standards, and practices to plan and carry out difficult and complex
assignments and develop new methods, approaches, and procedures. Oversees and supports the implementation of the CYS Services MIS applications to include collecting and maintaining up-to-date statistical data for planning and reporting purposes. Applies methods for identifying and resolving IT workforce issues.

Determines CYS Services MIS operation requirements and provides/develops solutions within MIS capabilities. Responsible for implementing information security and information assurance policies, principles, and practices.

Performs other duties as assigned.

Requirements

Conditions of Employment

  • Direct Deposit and Social Security Card are required upon appointment
  • Meet T1 qualification/eligibility/background requirements for this position
  • Satisfactory completion of employment verification (E-Verify) check
  • One year probationary period may be required
  • A valid passport may be required for overseas travel
  • Must possess or be able to obtain a valid driver's license
  • Pre-employment physical is required

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position.

Progressive work experience in child development fields that equipped the applicant with the particular knowledge, skills, and abilities to perform
successfully the duties of the position as described above. This experience must include at least one year performing duties equivalent in skill and
complexity to the next lower grade level.

Work experience must include technical knowledge of automated applications, technology related security requirements, and the ability to prepare written briefings and conduct oral presentations. Demonstrated ability to plan, organize and direct work/project activities.

Supervisory experience that demonstrates superior managerial skills with the ability to plan and organize work, analyze problems, identify significant
factors, gather pertinent data and instruct staff in implementing required solutions.

In addition, candidate must possess:
1. Program administration experience in one or more major program areas directly related to financial management, contracts/acquisition, personnel, or
technology.
2. Ability to evaluate program effectiveness and compliance with benchmark criteria and applicable policies and procedures.
3. Experience in creating and delivering presentations and planning and conducting training for adults.
4. Ability to communicate effectively orally and in writing. Communication skills include superior writing ability in the areas of complex policy
implementation, instructions and processes. Superior oral communications skills to meet the briefing and instructional requirements of the position.
Demonstrated ability to interpret complex policies and statutes.

Preferred are candidates who possess the following:
Successful completion of a Bachelors Degree in a field appropriate to the position highly preferred: (i.e., 4 year degree with a major course of study in
Information Technology or related field) OR A combination of education and experience - courses equivalent to a major in a subject matter field (24
semester hours) appropriate to the position (see above), plus appropriate experience or additional course work that provided knowledge comparable to that normally acquired through the successful completion of the 4-year course of study described above.

Possess the experience required above and a wide range of management experience in more than one CYS Services position (i.e., Youth Technology Lab Program Lead, Functional Technology Specialist, Region Technology Specialist, Youth Information Technology Management, etc) and working knowledge of a minimum of two (2) CYS Services MIS applications (e.g. WebTrac, CYMS, IRO) or equivalent systems.

Experience working at a higher headquarters preferred.

Education

Education is not required for this position and will not be utilized in determining minimum qualifications or as a substitution for experience unless indicated in the vacancy. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.

Additional information

  • A manual application may be obtained by contacting the servicing NAF Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Eastern Standard Time, on the closing date of the announcement. Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
  • Payment of Permanent Change of Station (PCS) costs is authorized based upon eligibility and a determination that a PCS move is in the Government interest.
  • The Duty Station for this position is located at Fort Sam Houston, TX. You will be expected to physically reside within commuting distance of Fort Sam Houston, TX. Telework is not guaranteed, however you may be eligible based on current agency policy.
  • Situational telework can be provided for weather-related emergencies, office closures, and other situations where telework serves a compelling Agency need.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.

Required Documents

The following documents must be submitted with your application:

  • Resume


Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.

The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
  • Cover Letter
  • DD-214/ Statement of Service
  • Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent)
  • Other Document not Listed
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript


Only those documents listed above will be reviewed; additional documents are not necessary (i.e., performance appraisals, certificates, etc.). A cover letter is optional and will not be used in the initial rating by HR. You must ensure your experience is detailed in your resume.

The following documents will be forwarded to the hiring panel: Cover letter, resume, and transcripts.

Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Electronically https://www.usajobs.gov/ and search for announcement number NENAFCC2512722187. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.

It is the applicant's responsibility to ensure they allow an acceptable amount of time prior to the close of a vacancy to create a USA Jobs account and complete the application process. All times displayed in this vacancy are based upon Eastern Standard Time (EST).
If you encounter technical difficulties which prevent you from applying, you must send an email to the agency contact listed on this vacancy, including screen shots which clearly display the error and time it occurred. Late applications are accepted on a case-by-case basis under limited circumstances.

Agency contact information

Yvette Miller
Address
CC-NAF-W6BD20 IMCOM FMWR HQ
DO NOT MAIL
Fort Sam Houston, TX 78234
US

Next steps

Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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