Case Advocate Job

Vacancy No. 24-12194944K-TAX-0501-5/7 Department Internal Revenue Service
Salary $37,696.00 to $75,111.00 Grade 5 to 7
Perm/Temp Permanent FT/PT Full-time
Open Date 11/8/2023 Close Date 5/8/2024
Job Link Apply Online Who may apply Public
Birmingham, ALAnchorage, AKPhoenix, AZLittle Rock, AR
Fresno, CALaguna Niguel, CALos Angeles, CAOakland, CA
Sacramento, CASan Diego, CADenver, COHartford, CT
Newark, DEWashington DC, DCClearwater, FLJacksonville, FL
Plantation, FLAtlanta, GAHonolulu, HIBoise, ID
Chicago, ILSpringfield, ILIndianapolis, INDes Moines, IA
Wichita, KSCovington, KYLouisville, KYNew Orleans, LA
Augusta, MEBaltimore, MDBoston, MALowell, MA
Detroit, MISaint Paul, MNJackson, MSKansas City, MO
Saint Louis, MOHelena, MTOmaha, NELas Vegas, NV
Portsmouth, NHSpringfield, NJTrenton, NJAlbuquerque, NM
Albany, NYBrooklyn, NYBuffalo, NYHoltsville, NY
New York, NYCharlotte, NCGreensboro, NCFargo, ND
Cincinnati, OHCleveland, OHOklahoma City, OKPortland, OR
Philadelphia, PAPittsburgh, PAGuaynabo, PRProvidence, RI
Columbia, SCSioux Falls, SDMemphis, TNNashville, TN
Austin, TXDallas, TXEl Paso, TXFarmers Branch, TX
Houston, TXOgden, UTBurlington, VTRichmond, VA
Seattle, WAParkersburg, WVMilwaukee, WICheyenne, WY

Job Description (Please follow all instructions carefully)


Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.


How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Case Advocacy Techniques
  • Conflict Management
  • Customer Service
  • Decision Making
  • Interpersonal Skills
  • Oral Communication
  • Problem Solving
  • Self-Management

Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of two quality level categories, CAT A/B, CAT C depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.

Veterans' preference is applied after applicants are assessed. Qualified preference eligibiles who have a compensable service-connected disability of 10 percent or more (CPS, CP) are placed at the top of the highest category on the referral list (except for scientific or professional positions at the GS-9 level or higher). Remaining preference eligibles are placed above non-preference eligibles within their assigned category.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a rating of category C to be rated as "well qualified" to receive special selection priority.

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.