Chief, Customer Support, 61 FSS

The United States Space Force (USSF) at Los Angeles Air Force Base, El Segundo, CA is searching for a Chief for Customer Support for the 61 FSS (NH-0201-02, GS-05/11 equivalent).

Description:
Systems Base Delta 3 is offering an opportunity for a highly motivated, independent, and customer-focused leader to spearhead our high-tempo ID Card Section. In this vital role, you will be the premier point of contact and the foundational support for the first generation of U.S. Space Force Guardians. Operating at the vital intersection of security and readiness, you will manage daily operations to ensure our warfighters, civilians, and contractors are equipped with the credentials necessary to secure the space domain.

This is not a standard customer service position; it is a foundational pillar of our national security apparatus. If you thrive in fast-paced environments, possess a warfighter-first mentality, and are ready to streamline processes while maintaining rigorous compliance with Department of War security standards, this is your launchpad. Join us at Systems Base Delta 3 and actively shape the future of the Space Force.

Ideal Candidate:
We are looking for a candidate with skills in adapting analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness, who will serve as a technical specialist and spokesperson to further operating agency objectives on important issues. The ideal candidate will possess the ability to prepare special studies and staff reports, and demonstrate the ability to meet emergency and/or changing program requirements within available resources and with minimum sacrifice of quality or quantity of work. It is expected the candidate exhibits the ability to establish effective working relationships and to communicates well with others, orally and in writing, including preparing and conducting formal and informal briefings.

Key Skills and Abilities:
1. Knowledge of the principles, theories, techniques, practices, mission, and organizational structure of the specific program and or functional field to assist in supporting Air Force wide military personnel program administration responsibilities.
2. Knowledge of the laws, regulations, principles, and practices of military personnel programs.
3. Knowledge of sustainment program inspection requirements, reports, and program terms, as well as knowledge of common management principles to provide advisory services and inspect assigned programs.
4. Skill in adapting analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness, and in serving as a technical specialist and spokesperson to further operating agency objectives on important issues.
5. Ability to prepare special studies and staff reports, including the ability to meet emergency and/or changing program requirements within available resources and with minimum sacrifice of quality or quantity of work.
6. Ability to establish effective working relationships and to communicate well with others, orally and in writing, including preparing and conducting formal and informal briefings.

Conditions of employment

• Must be a U.S Citizen.
• Must be able to obtain and maintain a Secret security clearance.
• May be required to handle and safeguard sensitive and/or classified information in accordance with regulations to reduce potential compromise.
• Eligible for situational teleworking only, including Emergency and OPM prescribed "unscheduled telework".
• May be required to work overtime on an unscheduled or emergency basis.
• May be required to travel by military or commercial aircraft in the performance of TDY assignments.
• This position will close after 5 business days or 75 applications, whichever comes first.
• PCS funding is authorized. (This is a Centrally Managed position.)
• Subject to Temporary Duty Assignment (TDY): Approximately 15 days per year.
• The work requires the incumbent to obtain and maintain Real-Time Automated Personnel Identification System (RAPIDS) access as the Site Security Manager (SSM).

Qualifications

The 0201 series does not have an individual occupational requirement that must be met. You can view the experience level requirements here. Please scroll down to the 3rd section titled Administrative and Management Positions.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Knowledge, Skills and Abilities (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies as related to the series and grade of the position being filled. Final qualifications determinations will be assessed based on OPM's General Schedule Qualifications Standards found here:

Interviews: You will be contacted by e-mail and/or telephone if your application is identified as qualifying for a position being filled. An interview may be conducted. If interviewed, you will be asked to address the same knowledge, skills, abilities and/or competencies used to initially qualify your application for the position.

Resume:You must submit a resume that may NOT exceed two pages, and the font size should not be smaller than 10 pts. You will not be considered for this vacancy if your resume exceeds two pages or is illegible/unreadable. Do NOT include photographs, inappropriate material, inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume. If the resume you submit contains such information you will not be considered for this vacancy. Your resume must provide:

1. Personal information - your full name, email and mailing addresses, phone number
2. Education information - the name of the school and the dates you attended
3. Work experience - paid and unpaid work with the following information:
   • Job title
   • Detailed duties and accomplishments
   • Employer's name and address
   • Supervisor's name and phone number
   • Starting and ending dates (If actual dates are not known, provide your best-estimated timeframes.)
   • Hours per week
   • Salary, if applicable
4. Other qualifications - skills, certifications/licenses, honors, awards, special accomplishments, and job-related training courses

College Transcripts (if applicable): Please see the Education section of this announcement for detailed information about transcripts.

Next steps