Summary
This position is that of Chief, Resident Services which is a senior-level management position located at the Armed Forces Retirement Home (AFRH), Gulfport. The Chief, Resident Services reports to and receives general direction from the Director, AFRH-Gulfport. The Director provides broad policy guidance to the Chief, Resident Services. The incumbent is appointed by the Director subject to the approval of the AFRH Chief Operating Officer.
This job is open to
Clarification from the agency
All candidates who are:
Current or former federal employees qualifying as Status Candidates, VEOA eligibles, CTAP/ICTAP eligibles, eligible for special hiring authorities (e.g., the Schedule A appointment for persons with disabilities, or covered by an Interchange Agreement), or Land Management employees eligible under Public Law 114-47.
Duties
As a Chief Resident Services, you will:
- Direct, coordinate, and supervise the efforts of approximately 20 employees in the Resident Services area. Serve as Resident Service's budget Program Manager with responsibility for planning, programming, estimating and budgeting in his/her functional area(s) of mission support.
- Coordinate with the Agency's Chief Human Capital Officer and the Bureau of Fiscal Services' (BFS) Human Resources team regarding Requests for Personnel Action for Resident Services employees. Review facts of individual disciplinary cases prior to endorsement to ensure proper level of discipline is administered and the discipline is equitable in relationship to other disciplinary. Participate in AFRH Grievance System at directorate level.
- Be responsible for Independent Living (IL) residential facilities of the Home with capacity of approximately 600 residents. Provide multifaceted admissions, religious, recreational, sports, dining, and entertainment programs for IL Residents of the Home. Manage physical spaces in which programs are delivered/performed, i.e., bowling alley, facility exercise rooms, the central auditorium/movie theater, a variety of hobby and craft shops, card rooms, the members' visitor lounge and day rooms. Conduct the Leisure Learning program for continuing adult education, self-improvement, and skills development.
- Act on behalf of the Director on all matters of order and discipline for the Home IL Residents. Hearing Officer responsible for examining all infractions of Resident discipline and violations of Home directives and policies. Conduct administrative hearings and issue disciplinary judgments. Coordinate rehabilitative efforts for Resident with other functions of the Home.
- Serve as a member of the Resident Fund Advisory Board (RFAB). The Chief, Resident Services, the Chairman of the Resident Advisory Council (RAC) and the Resident Members of the RFAB, as members of the RFAB are responsible for the preparation of the annual fiscal budget for the benefit of the Residents of the Home.
Requirements
Conditions of Employment
This opportunity is also open to the public under Announcement 24-AFRH-162-P. Please refer to that announcement for details on open period, eligibility, and how to apply.
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.
Key Requirements:
- Please refer to "Conditions of Employment."
- Must be U.S. Citizen or U.S. National
Qualifications
You must meet the following requirements within 30 days of the closing date of this announcement.
Specialized Experience for the GS-14 level: You must have at least one year of experience at or equivalent to the GS-13 level in the federal service that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of this position. Specialized experience is defined as:
- Applying management techniques and methodologies in the development of programs for a healthcare environment, such as admissions, recreation services, food services, chaplain programs, and volunteer programs; AND
- Providing administrative direction in a healthcare environment, to include: budget development and management, recruiting and staffing, authorizing personnel actions, conducting performance reviews, or conducting grievance hearings; AND
- Leading a performance improvement committee to correct, monitor and maintain deficiencies that may affect a healthcare institutions accreditation, and preparing for and involvement in a healthcare agency's recurring accreditation process, such as with the Joint Commission.
In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-14, you must have been at the GS-13 level for 52 weeks
Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
SPECIAL NOTE: Long-term care experience and/or interacting with geriatric patients is highly desired.
Education
This job does not have an education qualification requirement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.
Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
- Administrative Management
- Interpersonal Skills
- Analytical
- Communication
Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application. Applicants that are in the top tier will then be referred for an additional review by a Subject Matter Expert ("SME").
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must score 80 or better to be rated as "well qualified" to receive special selection priority.
Required Documents
A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.
CURRENT AND FORMER FEDERAL EMPLOYEES-- Documentation Relating to Your Federal Employment:
- Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should showa "1" and your "tenure" block should show a "1" or "2".)
- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.
PERFORMANCE APPRAISAL: Submit a copy of your most recent completed annual performance appraisal includes the final rating. if you have not received a performance appraisal, please explain why in your application.
If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, Schedule A Disability, etc.), please see applicant guide for required documentation. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
NON-COMPETITIVE REINSTATEMENT: If you are a former federal employee that has been separated for at least 1 year and wish to be non-competitively reinstated to a higher grade or full performance level than which you left federal employment, you MUST provide a copy of your separation SF-50 (the "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2") AND you MUST submit a qualifying performance appraisal from your most recent career or career-conditional position of at least Fully Successful (or equivalent). You will NOT be given consideration for non-competitive reinstatement, under this option if a performance appraisal document is not submitted. For additional guidance, please see 5 CFR § 335.103 (c)(3)(viii).
How to Apply
AFRH has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
Please read the entire announcement and all the instructions before you begin an application.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
The Bureau provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application:
- Log into your USAJOBS account (USAJOBS Login), all of your applications will appear on the Welcome screen
- Under "application status," click "Track this application" and you will be taken to the agency website where you can check your application status. For more information regarding the job and applicant status, please refer to https://www.usajobs.gov/Help/how-to/application/status/
If you wish to make changes/updates to your application and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to your application. No updates can be made once the announcement has closed.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
To preview the assessment questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12561062
Next steps
Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. We will review your résumé and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.
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