Claims Management Program Analyst (O-5 Billet) Non-Supervisory

Department of Homeland Security

Immigration and Customs Enforcement

ICE Health Service Corps (IHSC)

Summary

Serves as a Claims Management Program Analyst for IHSC, overseeing medical claims operations, provider network enrollment, TPA coordination, claims resolution, reporting, and stakeholder support. Provides program analysis, guidance, and liaison support to ensure timely claims adjudication and compliance with healthcare policies.

This position is only open to USPHS officers who are currently IHSC employees.
USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

This job is open to

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency

Applicants must be a current USPHS Commissioned Corps Officer who works at IHSC. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.

Duties

DUTIES AND RESPONSIBILITIES:

Serves in the capacity of claims Management Program Analyst and subject matter expert (SME) in the oversight of program activities and policies related to medical claims and IHSC provider recruitment.
Serves as one of the primary points of contact and liaison to the claims processing third-party administrator (TPA) on issues related to medical claims processing, denials, appeals provider reimbursement, provider recruitment, and resolutions.
Assumes leadership role as Acting Claims Management Program lead when necessary.
Duties include day-to-day managing, assessing, planning, developing, budgeting, implementing, and evaluating assigned programs.
Incumbent ensures compliance with program regulations (e.g., appropriateness of health care and services based on regulatory, reimbursement requirements, maintains records per program policy, chairs meetings, coordinates and, or, manages programs within immediate organizational component.
Communicates and collaborates with individuals or groups from outside the agency, including consultants and contractors. Work purpose is primarily to collaborate; supply advice; explain, interpret and seek support for methods, policies and programs; or render a service of a moderately complex nature requiring a moderate amount of explanation and tact (e.g., support for budget).
Provides oversight and consultation for recruitment and enrollment of providers into the IHSC provider network.
Liaises regionally and, or, nationally with applicable stakeholders internal and external stakeholders [e.g., Customs and Border Patrol, Office of Field Operations, Homeland Security Investigation (HSI) and third-party claims vendor] regarding claims processes, trainings, and principles. This requires contact via virtual conferences and/or telephone dialogue on a routine basis.
Provides orientation and guidance to the respective ICE, custody, and medical staff members of facilities in which ICE patients are held regarding CMP processes with related ICE policies.
Serves as Claims Management Program SME for IHSC's TPA claims processor.
Liaises as the SME with IHSC staff and the TPA claims processor on issues relating to claims, medical claims processing/resolution, provider reimbursement, and provider recruitment/enrollment.
Coordinates and collaborates with internal and external stakeholders, including community providers, CBP stations/sectors, HSI, non-IHSC facilities and IHSC facilities to administratively manage and adjudicate medical claims to meet the IHSC mission.
Assists TPA and stakeholders when necessary, in coordinating and obtaining information pertaining to referrals, authorization or information pertaining to eligibility in the alien tracking system.
Coordinates the purchase or rental of durable medical equipment for detainees in ICE custody.
Creates and submits various reports for CMP Administrator, IHSC leadership as well as external stakeholders.
Develops specific goals and plans to prioritize, organize, and accomplish positive outcomes with chain of command for business plans and strategic plans.
Judgmental failure can result in ineffective or inappropriate use of resources and delays in meeting public health objectives of the office or agency. This may also impair the development of systems, affect the work of subordinate employees, and compromise the delivery of other administrative and personnel services.
Travel may be required - estimated 15%.
Travels TDY as needed to provide clinical care support at IHSC-staffed detention facilities with critical staffing needs.
Performs other duties and responsibilities as assigned.

Requirements

Conditions of employment

You must be a U.S. citizen to apply for this position.
You must successfully pass a background investigation.
You must successfully pass a drug screen.
Males born after 12/31/59 must certify registration with Selective Service.
Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve a new 18-month commitment to IHSC .
ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
Applicants must be a current USPHS Commissioned Corps Officer who works at IHSC. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.
PHS officers must participate in IHSC TDY On-Call Schedule (ITOS.) ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve.
Please note that upon selection, the candidate must live within 50 miles of an IHSC Field Office.

Qualifications

PHYSICAL DEMANDS:

Sitting and/or standing for extended periods of time [6-8 Hours].
Performing repeated bending motion.
Average manual dexterity for computer operation.
Phone use for extended periods of time.
Required to walk unaided at a normal pace for up to 5 minutes and maintain balance.
Required to jog/fast walk up to ¼ mile.
Required to perform CPR/emergency care standing or kneeling.
Must have the ability to assist sick, injured, or aging detainees or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than oneself).

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Incumbent must possess a bachelor's degree in healthcare related field (master's degree preferred) with a minimum of five years of professional experience relevant to the officer's category. Of the total professional experience, officer must possess at least two years of experience related to management, administration, or evaluation of public health programs. Healthcare management, finance, health insurance or medical claims is preferred.
If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain status. The agency may require the incumbent performs clinical activities with the scope of clinical license in times of critical needs within the agency.
Incumbent must possess at minimum, a Level II COR 40-hour course certificate or must obtain after one year of hire through the Defense Acquisition University (DAU) and Federal Acquisition (FAI) Cornerstone OnDemand (CSOD) online comprehensive learning platform.
Program Management experience preferred.
Well-developed knowledge and skills in the areas of claims management, health insurance and medical necessity.
Preferably a minimum of one year within IHSC.
Knowledge of medical, administrative, ethical, and legal requirements and standards related to healthcare delivery.
Should possess some knowledge of International Statistical Classification of Diseases and Related Health Problems, 10th revision (ICD-10), current procedural terminology (CPT), diagnosis-related group (DRG), and other Centers for Medicare and Medicaid Services (CMS) coding/billing requirements.
Experience utilizing and navigating electronic health records and other web-based application programs.
Ability to critically analyze situations, data, and information, and be able to develop and pose probing questions, identify problems, and make recommendations towards their resolution.
Maintains clinical professional skills via continuing education opportunities.
Computer literate on MS Office applications and Adobe.

Additional information

This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Healthcare Compliance Division, Health Plan Management Unit (HPMU). The incumbent reports directly to the IHSC Claims Management Program Lead. This is a non-supervisory position.

The HPMU Claims Management Program (CMP) manages operations of a provider network, claims adjudication processes and IHSC's claim processing third-party administrator (TPA). The CMP collaborates with the TPA claims processor, IHSC's Credentialing and Privileging Unit and off-site community providers to complete enrollment processes and establish letters of understanding with IHSC. CMP works jointly with internal and external stakeholders to meet mission initiatives, maintain a provider network and achieve timely adjudication of claims.

IHSC is committed to providing the necessary medical intervention for aliens to reduce global disease and support the safe apprehension, enforcement and removal of aliens involved in immigration proceedings.

In Fiscal Year (FY) 2025, IHSC provided medical services to more than 171,000 detained aliens housed in 17 facilities throughout the nation. In FY 2025, IHSC oversaw compliance with health related standards for over 266,000 detained aliens housed in 217 non-IHSC-staffed facilities, totaling over 50,700 beds.

IHSC Headquarters provides guidance and support to IHSC-staffed facilities. While IHSC does not directly provide medical services in non-IHSC-staffed facilities, IHSC audits the facilities' compliance with national detention standards, as required by each facility's contract with ICE.

SUPERVISORY CONTROLS:
The CM Program Analyst works under the supervision of the IHSC HPMU Claims Management Program Lead. The incumbent plans and organizes his/her own work, determines the sequence of assignments, selects and develops methods, and seeks assistance from experts only rarely. Assignments are usually long-term, recurring, or broadly defined. Work is reviewed for feasibility, compatibility with other work, and effectiveness in meeting expected results.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

Required Documents

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.A complete application includes:

U. S. Public Health Service Officers

Cover Letter/Letter of Interest.
Degrees. (Place under "Diploma/GED")
Professional license. (If applicable)
Additional professional certificates. (If applicable)
Three professional references. (i.e., name, title and contact information)
Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "USPHS Promotion CV")
- You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.
*Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
A copy of your current Service Remaining Requirements Agreement.
Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 09/05/2026.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Agency contact information

IHSC Recruiting

Email: IHSCrecruiting@ice.dhs.gov

Address: ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

Claims Management Program Analyst (O-5 Billet) Non-Supervisory Job in Location Negotiable After Selection