Client Planning Manager Job

Vacancy No. 5P-2025-0015 Department Public Buildings Service
Salary $103,409.00 to $150,075.00 Grade 13 to 13
Perm/Temp Permanent FT/PT Full-time
Open Date 11/22/2024 Close Date 12/5/2024
Job Link Apply Online Who may apply Public
Locations:
Chicago, ILSpringfield, ILIndianapolis, INBattle Creek, MI


Summary

As a Client Planning Manager, you will be responsible for providing strategic advice, recommendations and solutions to and/or resolving complex issues for Public Buildings Service (PBS) clients. 

This position is located in the Public Buildings Service (PBS), Real Estate Division (RED), Customer Engagement and Planning Management Branch.

We are currently filling one vacancy, but additional vacancies may be filled as needed.

This job is open to

Clarification from the agency

Your application will be considered if you are a: • GSA employee, currently employed in the Public Buildings Service (PBS) in Region 5. • GSA surplus or displaced employees in the local commuting area who qualify for the Career Transition Assistance Program (CTAP) You must be serving on a career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.

Duties

This position is located in the Public Buildings Service (PBS), Real Estate Division.  This division manages the acquisition of leased space – and the renovation of existing leased and federal space – to support customer agency real estate needs.  

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area: Chicago, IL; Springfield, IL; Indianapolis, IN; Milwaukee, WI; Detroit, MI; Battle Creek, MI; Grand Rapids, MI; Cincinnati, OH; Cleveland, OH; Columbus, OH; Minneapolis, MN; and St. Paul, MN. You will be expected to report to a specific GSA duty location at least one or more days a pay period depending upon the terms of the agency’s telework policy.

Duties include, but are not limited to:

  • Proactively develops relationships across client's National, Regional, and Field Organizations including operational and support units and with high-level management at the national level when appropriate.
  • Maintains current knowledge of client agency policy and programming documents and guidance, which influence workplace decisions.
  • Serves as a liaison between the client and General Services Administration (GSA’s) Regional Office to provide strategic advice and direction to agency and stakeholder representatives.
  • As a client advocate, promotes a client-focused approach designed to integrate client initiatives and perspectives into the Public Buildings Service (PBS) business model.
  • Explains General Services Administration (GSA’s) policies and procedures, proposed changes, and discusses potential impact to the client, developing mitigation customer service strategies in response to client concerns.
  • Leads and actively participates in the account management process.
  • Manages or reviews expiring client agency assignments to eliminate inadvertent lease and assignment extensions.
  • Collaborates and develops action plans for all space requirements at least 36 months prior to Occupancy Agreement expiration, or 60 months prior to prospectus-level projects.
  • Gathers and analyzes client information and data to identify client business trends and future outlook.
  • Collects and analyzes information on the client’s workplace needs in relation to upcoming occupancy expirations and continuing and changing operational needs.
  • Serves as the client’s initial point of contact for the identification phase of the project delivery process.
  • Serves as the primary contact to the customer by taking ownership of the customer accounts.
  • Manages client expectations and ensures that the client has a clear understanding of joint responsibilities.
  • Provides accurate, reliable and timely information in response to client questions regarding Planning issues.
  • Provides feedback to regional leadership regarding the overall effectiveness of Public Buildings Service (PBS) policy, procedures and operations related to client satisfaction and proposing recommendations to increase the effectiveness of regional marketing efforts.
  • Recommends efficiencies and provides input to other Public Buildings Service (PBS) employees to improve product delivery and customer experience.
  • Organizes and leads cross-divisional teams to address and resolve customer strategic and tactical issues.

Requirements

Conditions of Employment

  • US Citizenship or National (Residents of American Samoa and Swains Island)
  • Meet all eligibility requirements within 30 days of the closing date.
  • Meet time-in-grade within 30 days of the closing date, if applicable
  • Register with the Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:

  • Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
  • Serve a one year probationary period, if required.
  • Undergo and pass a background investigation (Tier 2 investigation level).
  • Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position.

Qualifications

For each job on your resume, provide:

  • the exact dates you held each job (from month/year to month/year)
  • number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace corps, Americorps), we encourage you to include this experience on your resume.

For a brief video on How to Create a Federal Resume, click here. 

The GS-13 salary range starts at $103,409 per year. Salary is determined by the location for which you are selected.

To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service. 

Specialized experience is independently performing high level strategic requirement planning management in relation to commercial office space needs. This includes:

  • utilizing portfolio and customer account plans in order to identify and manage client agency assignments and inadvertent lease extensions;
  • developing and managing internal and external stakeholder relationships to reach consensus on internal and external goals;
  • investigating and analyzing real estate portfolio information to manage client long-term space needs;
  • reviewing real estate market data for cost savings; and
  • developing an overall portfolio level plan of action.

Education

This job does not have an education qualification requirement.

Additional information

This position is eligible for the bargaining unit.
If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage.
Relocation-related expenses are not approved and will be your responsibility.  
Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.
GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including: 
  • Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
  • Fostering a work environment where all employees, customers and stakeholders feel respected and valued.
Our commitment is: 
  • Reflected in our policies, procedures and work environment;
  • Recognized by our employees, customers and stakeholders; and
  • Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

You will have access to many benefits including:
• Health insurance (choose from a wide range of plans)
• Life insurance coverage with several options
• Sick leave and vacation time, including 11 paid holidays per year
• Thrift Savings Plan (similar to a 401(k) plan)
• Flexible work schedules
• Transit and child care subsidies
• Flexible spending accounts
• Long-term care insurance
• Training and development

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities.  Your responses to these questions must be supported by your resume or your score may be lowered.  

  • Superior knowledge of PBS division/business lines, their interrelationships and existing governing laws, regulations, methodology and/or policies to provide sound and authoritative technical guidance on all issues related to the assigned program. Specific knowledge of the following program areas: real estate, portfolio, procurement, property management, leasing and design/construction.
  • Superior knowledge of customer agency missions, operations procedures, organizational structures, location, size, regulations, and program requirements necessary in determining where General Services Administration (GSA) services fit into the delivery of products/services. Ability to anticipate and effectively respond to customer business and service needs.
  • Superior analytical skills to apply a wide range of qualitative and/or quantitative methods for assessing and improving strategic customer relationships, and for interpreting and applying complex legislative, policy and regulatory decisions.
  • Exceptional oral communication skills for presenting sensitive recommendations to higher level individuals.
  • Knowledge of pricing policies and procedures and related management activities in the areas of utilization factors, budget control, contracting, space planning and programming, building design and construction for project planning purposes.
  • Overall technical knowledge of project planning, project management, prospectus development, realty practices, and asset management concepts, governing regulations, and program criteria to evaluate program activities and recommend changes to same based on the analysis and application of practices used within the industry, other agencies or other GSA offices.
  • Ability to utilize project planning and project management practices to make decisions or recommendations that significantly change important operational/public policies for the agency.
  • Skill in written communications to present sensitive recommendations to higher authorities, to obtain compliance with policies, to articulate positions/policies of vast complexity, and to represent the region on various task forces or projects.

Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.

Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process.  If selected, you may be required to provide supporting documentation.

If you are eligible under GSA's Career Transition Assistance Plan (CTAP), you must receive a score of 85 or higher to receive priority.


You may preview questions for this vacancy.

Required Documents

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.

If you are CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

Current or Former Political Appointees: Submit SF-50.

How to Apply

Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application.  For more detailed instructions on how to apply, click here: Apply for a GSA Job.

If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application. 

To begin, click the Apply Online button on the vacancy announcement.

  • Sign in or register on USAJobs and select a resume and documents to include in your application.
  • Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
  • Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
  • Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process). 

Need Assistance? 

  • Questions or issues completing an application and/or submitting documentation - contact mgshelp@monster.com or 1-866-656-6831 Monday-Friday 7AM - 7PM EST, except for Federal holidays
  • Specific questions on the position - contact the HR representative (Monday-Friday during normal business hours) listed on the announcement, prior to the application deadline

You must receive HR approval before deviating from these instructions.

Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

Agency contact information

Theresa Gibbs
Phone
(312) 353-8177
Fax
000-000-0000
Email
theresa.gibbs@gsa.gov
Address
GSA, Public Buildings Service
General Services Administration (GSA)
Office of Human Resources Management (OHRM)
1800 F Street NW
Washington, District of Columbia 20405
United States
Learn more about this agency

Next steps

After the closing date/deadline: 

  1. ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements
  2. REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
  3. SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
  4. FINAL JOB OFFER: Once our security office determines you can come onboard, you will be given a final offer, which is typically within 40 days after the announcement closes.
  5. FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.

Thank you for your interest in working for U.S. General Services Administration!


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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