Client Services Division Director

Department of Energy

Department of Energy - Agency Wide

Office of the Chief Human Capital Officer

Summary

This position is part of the Department of Energy's Office of the Chief Human Capital Officer, Office of HR Operations and Client Services (OHROCS). As a Client Services Division Director, you will provide leadership for a variety of HR programs, deliver high quality products, develop customer-centered solutions and promote efficient human capital management practices.

This job is open to

Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Land and base management

Current or former employees of a base management agency.

Veterans

Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Individuals with disabilities

Individuals who are eligible under Schedule A.

Family of overseas employees

Family members of a federal employee or uniformed service member who is or was, working overseas.

Peace Corps & AmeriCorps Vista

Individuals who have served at least 2 years with the Peace Corps or 1 year with AmeriCorps VISTA.

Special authorities

Individuals eligible under a special authority not listed in another hiring path.

Clarification from the agency

Current Federal employees with competitive status; Former Federal employees with reinstatement eligibility; CTAP/ICTAP eligibles; Veterans with VOW, VEOA, or 30% disability; Military Spouses; Individuals with Disabilities Schedule A; Peace Corps, Vista (AmeriCorps) eligibles; Those eligible under an OPM interchange agreement or other special appointing authority.

Duties

As a Client Services Division Director, you will:

Direct the Client Services Division, overseeing core technical HR functions such as Workday Help Center Operations, Employee Benefits, Suitability, Accountability and Quality Control Programs, Records Management and Human Resources Information Systems Support.
Supervise, plan, and evaluate the work of subordinate supervisors and staff, executing the full range of personnel authorities such as hiring selections, performance appraisals, employee recognition, and grievance resolutions.
Oversee HR Programs to ensure compliance with all applicable laws, agency-wide regulations, merit systems principles and policies.
Serve as a technical authority on policy interpretations, and customized solutions to senior agency executives regarding highly sensitive or precedent setting HR issues.
Act as a key liaison across headquarters and coordinates with the Talent Operations Division and the Talent and Position Management Division to implement customer-focused HR solutions.
Manage quality assurance measures and internal control systems to ensure the integrity of HR systems and compliance with laws, policies and ethical standards.

Requirements

Conditions of employment

Must be a U.S. Citizen or National.
This employer participates in the e-Verify program.
Males born after 12/31/1959 must be registered for Selective Service.
Suitable for Federal employment, as determined by a background investigation.
May be required to successfully complete a probationary period.
If selected, your appointment maybe subject to a suitability or fitness determination, as determined by a completed background investigation.
This position is not remote, the selectee will be expected to report to the duty station(s) listed. If selected, military spouses, veteran caregivers, and spouses of foreign service employees may be eligible for applicable workplace flexibilities.
Occasional travel maybe required.
This position is not included in a Bargaining Unit.
Situational telework may be authorized.
First time supervisors will be required to serve a 1-year probationary period.
New supervisors are required to complete 80 hours of supervisory training of which 40 hours must be completed during your first year as a supervisor.
Relocation or recruitment incentive may be offered.

Qualifications

SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level GS-14 in the Federal service. Specialized experience for this position is defined as meeting ALL of the following:

(1.) Leading HR Operations or Projects: Experience leading, directing, or coordinating HR staff, project teams, or operational functions in the delivery of HR services in 1 of the following 5 areas: Benefits (e.g., federal benefits administration and processing); Suitability (e.g., personnel security and suitability vetting); HR Hotline (e.g., front-line HR customer service call center or helpdesk operations); Accountability (e.g., internal controls and quality assurance processes); or HR Information Systems (HRIS) (e.g., technical support and system-wide administration of personnel systems); 2.) Applying HR Regulations: Experience applying federal HR regulations, internal controls, and systems to resolve complex issues and provide technical guidance to managers and employees; AND 3) Evaluating Service Delivery: Experience analyzing program metrics, quality control reviews, or workflows to identify operational gaps, mitigate risks, and implement process improvements.

Education

Education cannot be substituted for experience at this grade level.

Additional information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessment, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:
https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

The U.S. Department of Energy fosters a diverse and inclusive workplace and is an Equal Opportunity Employer.
This job opportunity announcement may be used to fill additional similar vacancies across DOE.
For general information on government-wide Telework polices visit: www.telework.gov

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials ( e.g., resume, supporting documents), your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Administration and Management
Customer Service
Organizational Awareness
Personnel and Human Resources
Strategic Thinking

The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an online assessment may also result in your removal from consideration.

Merit Promotion & VEOA Procedures: If you are minimally qualified for this job, your responses to the self-assessment questions (True/False, Yes/ No, Multiple Choice questions) will be evaluated to determine if you are a best qualified candidate. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. Due weight will also be given to federal employees, when applicable, for performance appraisals and awards in accordance with 5 CFR § 335.103(b)(3). Federal employees must meet time-in-grade requirements and current employees must have at least a fully successful or equivalent performance rating to receive consideration.

Non-competitive Procedures: If you are applying under a non-competitive or special hiring authority, you will still be required to answer the assessment questions. However, you will not be evaluated against the rating and ranking criteria.

Your resume and supporting documentation will be used to determine if you are minimally qualified for this job. Veterans' Preference will be applied when required by the hiring authority (e.g., VRA, Schedule A).

All qualified Non-competitive applicants and the best qualified Merit Promotion and VEOA applicants will be referred to the hiring manager for consideration.

Career Transition Assistance Programs: To receive selection priority for this position, you must: 1) meet the eligibility criteria; and 2) be rated "well-qualified", which is defined as having a score of 85 or better.

You must meet all qualifications and eligibility requirements by the closing date ( 06/22/2026) of this announcement.

To preview the Assessment Questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12975605.

Required Documents

To apply for this position, you MUST provide a complete application package which includes:

Your RESUMEshowing all relevant work experience (paid and unpaid) including: duties performed; full name and address of the each employer; start and end dates (month/day/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
Cover Letter, optional, expressing additional information not covered in your resume.
Transcripts, if specific educational requirements are indicated in this job announcement. Unofficial transcripts or any report listing institution, course title, credits earned (semester or quarter hour) and final grade is acceptable. It is your responsibility to provide adequate proof that you meet the educational requirements.

Submit one or more of the following to support your eligibility(s) to apply to this job announcement:

SF-50, "Notification of Personnel Action" (current/former federal employees): Most recent Promotion, Within Rate Increase (WRI/WGI), or Appointment/Conversion SF-50 or Notification of Personnel Action showing you are/were in the competitive service and the highest grade or promotion potential held.
Veterans: DD-214 Member Copy 4 showing type of discharge/character of service; current active duty members- certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter. For more information visit the USAJOBS Help Center & OPM CHCOC website for VOW information.
Individuals with Disabilities: Schedule A letter from a physician, local, state or federal rehabilitation office citing your eligibility under 5 CFR 213.3102 (u). For more information visit the USAJOBS Help Center.
Certain Military Spouses: Permanent Change of Station (PCS) orders authorizing you to accompany the Military member to the new duty permanent station; OR verification of the member's 100% disability (VA Letter); and/or verification of the member's death while on active duty (DD-1300 and Death Certificate) AND verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage). For more information visit the USAJOBS Help Center.
Other non-competitive or special appointing authorities: provide documentation which supports your eligibility.
Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable(e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.) For more information see the OPM Guide to Career Transition.

Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

How to Apply

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete all required questionnaires, assessments, and required documentation as specified in the How to Apply and Required Documents sections. A complete application package must be submitted by 11:59 PM (EST) on the announcement closing date to receive consideration.

The application process is as follows:

Click the Apply Online button.
Answer the questions presented in the application and attach all required and supporting documentation.
Click the Submit Application button prior to 11:59 pm (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. This notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access to USA Hire is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessment. You will have the opportunity to request a testing accommodation before beginning your assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can reuse your unique assessment link.
Your responses to the USA Hire assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.

For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources:
https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments.

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has been closed.

To view the announcement status or your application status. Click on this: https://www.usajobs.gov/Help/how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https://usajobs.gov. On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

If you need help with login.gov or USAJOBS (e.g., account access, Resume Builder) visit the USAJOBS Help Center: https://www.usajobs.gov/Help/

If you experience difficulty applying on USAJOBS, after clicking the Apply Online button, or you are experiencing a significant hardship hindering your ability to apply online, the Agency Contact listed in the announcement can assist you during normal business hours. If you receive any system error messages, take screenshots; if possible, to aid technical support.

Agency contact information

Alexandra Luciano

Phone: 240-405-9026
Email: Alexandra.Luciano@hc.doe.gov

Address: Office of the Chief Human Capital Officer
Department of Energy
Human Capital Shared Service Center
1000 Independence Avenue, SW
Washington, DC 20585
US

Next steps

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessment. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.

Your assessment result will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.

To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessment.

Once your online application is submitted you will receive a confirmation notification by email. The status of your application will be updated in USAJOBS as it is evaluated.

You can check the status by logging into USAJOBS. You may also sign up to receive automatic emails anytime the status of your application changes by logging into your USAJOBS Account and editing the Notification Settings.

You will be contacted directly if an interview is required.

Client Services Division Director Job