Club Operations Supervisor

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

• Reports directly to the Club Manager and/or Assistant Club Manager.
• Supervises 5-10 subordinate employees primarily, but not exclusively, in a specific duty area of the Club (F&B operations, slots, cafe, etc.).
• Monitors operations of the club or assigned area, normally during absence of the manager and assistant manager, often at night or on weekends. Responsible for issue, receipt and control of cash boxes.
• Controls and directs F&B cash handling, credit card processing, and reporting for the operation. Uses required software in reconciling transactions and processes for proper accounting.
• Reviews the schedule of functions that are to take place during the assigned shift and ensures they are carried out as planned by higher management.
• Implements training and provides on-site supervision for the operation (cost center/AoR).
• Provides instruction and guidance to club staff members on functions taking place during the shift.
• Responsible for workforce management, staff recruitment, and training.
• Maintains documentation of all personnel training and meets operational and administrative deadlines.
• Effectively and efficiently schedules employees based on approved budgets and activity needs.
• Ensures economical and efficient restaurant operations, working within local and industry guidelines.
• May also support food/bar service operations for various events, utilizing kitchen equipment.
• Ensures that only authorized personnel use the facility, and that club rules, regulations and established procedures are followed.
• Assures patron satisfaction by resolving complaints and other customer problems.
• Inspects and secures facility at the end of the shift.
• Assumes responsibility and authority for facility maintenance and upkeep.
• Participates in the planning of structural changes and self-help projects.
• Performs other related duties as assigned.

If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13061349

Conditions of employment

• This position requires the incumbent to complete a background investigation with favorable results.
• This position may be subject to shift work: evenings, nights, weekends and Holidays.
• This position requires the incumbent to complete a pre-employment physical with favorable results.
• This position is open to applicants on PCS Orders/ Civilian Orders/ Command Sponsorship Package or hold a current UK work Visa

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 12/21/2026

The area of consideration for this vacancy announcement:

• Citizens, permanent residents, and legal residents of the United States (US) who reside within the local commuting area (60-mile radius) of RAF Mildenhall, United Kingdom (UK), or will do so within the next 30 days.
• Permanent and legal residents of the US must be citizens of a NATO country, unless authorized to reside in the UK as a dependent of an employee who serves in support of the US Visiting Forces.
• Eligible applicants must possess a US-issued social security number and be able to provide documentation proving residency status in the UK.
• Applicants cannot be 'ordinarily resident'. A person is considered to be 'ordinarily resident' if they have resided in the United Kingdom (UK) for more than 366 days without an affiliation to the US Visiting Forces. Time spent in the UK as an employee, or dependent of an employee, of a US agency serving and supporting the US Visiting Forces (i.e., active duty military, federal civilian, AAFES, Red Cross, one of the contract universities, a military banking facility or federal credit union, or US government contractors) is not counted toward being 'ordinary resident'. In accordance with the Status of Forces Agreement between the US and the UK, British citizens may not apply for US NAF positions; however, they may be eligible to apply for local national positions on base.

• Business Based Action
• Family Member Preference
• Military Spouse Preference
• Outside Applicant Veteran
• Spouse/Widow/Parent of Veteran
• Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

• Must possess business skills and judgment of specialized experience in food & beverage operations, and supervisory experience.
• Must know fundamental principles, methodology, and techniques of operational restaurant management.
• Knowledge and skill in a variety of related duties, including payroll, budgeting, costing, inventory control and facility and equipment maintenance preferred.
• Must be skilled in working with others, as well as knowledgeable of financial and personnel management techniques and administrative policies and procedures.
• Must be able to identify product quality standards. Experience in using judgment and initiative in hospitality skills, as well as proficiency in both written and oral communication.
• Must be able to articulate clearly to the team members, other members of management and our guests.
• Must work flexible schedules to include weekends and nights.
• Must be able to reach, bend, balance and transport various objects up to 50lbs. Must stand and walk for prolonged periods of time (7 to 8 hours per shift).
• Must be able to satisfactory compete a pre-employment physical.
• Must be able to operate a cash register, computer, and various kitchen equipment.

You will be evaluated on the basis of your level of suitability and fitness for the position.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

The documents you are required to submit vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employee, etc.). The below documents are required and must be submitted with your application:

• PCS Orders/ Civilian Orders/ Command Sponsorship Package or UK Work Visa (for UK Work Visa please upload Share Code obtained through UK.GOV)
• Resume

Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

• Cover Letter
• DD-214/ Statement of Service
• Diploma/ GED
• Disability Letter (VA)
• License
• PCS Orders/ Civilian Orders/ Command Sponsorship Package or UK Work Visa (for UK Work Visa please upload Share Code obtained through UK.GOV)
• Other (2)
• PCS Orders
• Professional Certification
• Proof of Marriage Status
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript

As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an in-sanitized version of the documents if you are selected to confirm your eligibility.

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