Community Outreach and Resource Planning Specialist

Clarification from the agency

This position is open to current Department of Labor employees nationwide with career/career-conditional competitive status and Career Transition Assistance Program (CTAP) eligibles who are in the local commuting area.

The responsibilities described below are for the full-performance level (GS-12). If selected at the GS-11 grade level, the responsibilities are similar but will be performed under closer than normal supervision. The employee will carry out a variety of increasingly difficult assignments as a continuation of their training and development for work in the career ladder progression. As the employee progresses, the assignments will become more difficult and complex in preparation to fully perform the duties at the full performance level.

As a Community Outreach and Resource Specialist, duties will consist of but not limited to the following:

• Seeks opportunities to partner with stakeholders to organize outreach events with their customers/clients and WHD staff to provide information about WHD laws and assistance, including complaint intake and one-on-one assistance to new businesses.
• Applies knowledge of Stakeholder outreach and public involvement principles, concepts, practices, methods and techniques.
• Maintains liaison with media including newspapers, TV, radio and on-line media.
• Serves as a liaison with media sources including public affairs officials and notifies stakeholders of significant activities.
• Applies knowledge of Wage and Hour statutes, regulations, and policies including compliance, enforcement provisions, jurisdiction and coverage provisions in order to successfully establish and develop effective Stakeholder, including employer, partnerships and effectively contribute and influence ongoing and future enforcement investigative activities.
• Makes recommendations in improving the effectiveness and efficiency of Wage and Hour enforcement and compliance activities.
• Serves as an effective representative/spokesperson to stakeholder organizations and to convincingly address and collaborate with DOL wage and Hour officials and investigators regarding program plans and adjustments.
• Applies communication skills in order to present materials, negotiate as needed and facilitate techniques sufficient to clearly explain and describe Wage and Hour issues, problems and solutions to diverse audiences.
• Initiates, plans, develops and implements an outreach program that establishes sound relationships with stakeholder groups within the region/district area.
• Gathers information from or provided by advocacy and action groups to incorporate into the Annual Performance Plan, Compliance Assistance Plan, and Regional/District initiatives and plans for near and long-term Wage and Hour investigative and enforcement activities.

Conditions of employment

• Must be a U.S. Citizen.
• Must be at least 16 years old.
• Candidate required to obtain the necessary security/investigation level.
• Requires a probationary period if the requirement has not been met.

Qualifications

A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such position.IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

To qualify, you must meet the following experience and/or education requirements:

GS-11:
Specialized Experience: Your resume must clearly describe one year of specialized experience equivalent to at least the GS-09 grade level in the Federal Service. Examples of specialized experience include:

• Gathering, compiling, and analyzing information using a variety of research tools and methods.
• Identifying potential outreach opportunities with stakeholders to develop and plan outreach/education activities.
• Composing communications such as, reports for management review, or articles for publication to the media (both on-line and print).
• Serving as a representative or spokesperson at public meetings or workshops to increase awareness of organizational initiatives.

-OR-

Education:
Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.
-OR-
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.

GS-12:
Specialized Experience: Your resume must clearly describe one year of specialized experience equivalent to at least the GS-11 grade level in the Federal Service. Specialized experience include:

• Conducting outreach activities to communicate information with stakeholders (i.e., federal/state/local agencies, non-profit organizations, public/private schools/colleges/ universities, childcare facilities, etc.) regarding wage and hour laws and enforcement and education programs.
• Gathering, compiling, and analyzing information using a variety of research tools and methods such as, outreach studies and initiatives, and incorporating the results into recommendations for improvement of compliance activities.
• Identifying potential outreach opportunities with stakeholders to develop and plan outreach/education activities.
• Composing communications such as, reports for management review, or articles for publication to the media (both on-line and print).
• Planning and implementing activities such as stakeholder engagement, education and outreach, and media communications, to increase awareness of organizational initiatives.
• Serving as a representative or spokesperson at public meetings or workshops to increase awareness of organizational initiatives.

Time in Grade Requirement:
GS-11 grade level - 52 weeks of Federal service at the GS-09 grade level (if applicable).
GS-12 grade level - 52 weeks of Federal service at the GS-11 grade level (if applicable).

Applicants must meet time-in-grade, time-after-competitive-appointment, and qualifications requirements within 30 days, 08/10/2026, of the closing date of this announcement to be eligible for consideration.

Bilingual (PREFERRED) - Spanish and English is preferred but not required. However, if you indicate that you are fluent in both Spanish and English, you may be interviewed in both languages and you may be asked to read/write and/or translate documents from Spanish to English and vice versa, to verify fluency.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your evaluation will be based on how well you meet the qualifications outlined in this vacancy announcement, as demonstrated through your resume and supporting documentation.

You may preview application questions for this vacancy here: https://apply.usastaffing.gov/ViewQuestionnaire/13023088

SME Resume Panel Review

Subject Matter Experts (SMEs) will review your resume to assess your technical qualifications based on the competencies listed below. Applicants who meet the required qualifications will advance to the next stage of the hiring process.

For each below competency, SME(s) will provide a rating of 0-Not Applicable, 1-Awareness, 2-Basic, 3-Intermediate, 4-Advanced, or 5-Expert based on the content of your resume.

Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:

• Communications and Media
• Compliance
• Oral Communication
• Planning and Evaluating
• Stakeholder Management

Click here for evaluation details.

The information you provide may be verified by a review of your paid, unpaid, and volunteer, as it demonstrates the competencies or skills required for the position to be filled. Your evaluation may include an interview, reference checks, or other assessment conducted by HR specialists, subject matter experts, or panel members and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.).

INFORMATION FOR CTAP ELIGIBLE(S) ONLY: If you are eligible for special priority selection under CTAP, you must be well-qualified for the position to receive consideration. CTAP eligible(s) will be considered well-qualified if they attain at least a rating score of 85 in a numerical rating scheme. Be sure to review the eligibility questions to reflect that you are applying as a CTAP eligible and submit supporting documentation.

The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date.

The following documents are required from all applicants (PLEASE READ CAREFULLY):

• AGENCY EMPLOYEES: Please provide a copy of your last or most recent SF-50, Notification of Personnel Action, which shows your appointment eligibility for the position for which you are applying. Your SF-50 must identify the highest grade you held on a permanent basis, Pay Plan/Pay Schedule, Series, Grade/Pay Band, and career status. Multiple SF-50 may be submitted to demonstrate your highest previous rate and eligibility.

*WARNING: An award SF-50 (ex. cash or time off award) may not indicate grade, step, and competitive status. For current DOL employees, an award SF-50 DOES NOT indicate grade and step.

• Resumes are required- provide a resume either by creating one in USAJOBS or uploading one from your profile. To receive full consideration for relevant and specialized experience, please list the month, year, and number of work hours worked for experience listed on your resume. We also suggest that you preview the vacancy questions, and confirm that your resume supports your question responses.
• Most recent performance appraisal/evaluation signed and dated within 18 months is requested by the agency, but will not disqualify candidates if not submitted. If not submitted during the application process, one may/will be requested at the time of the interview if the opportunity is extended. *In most cases, CTAP applicants must submit this document - see the CTAP link below for more details.

The following documents are required (if applicable):

• Displaced Employee Placement Documents: Only required if requesting priority consideration under Career Transition Assistance Plan (CTAP) Eligibility. Click/Review this CTAP link to confirm what must be submitted as proof that the requirement has been met.
• Unofficial Transcript(s) (in English) - If you are using education as a basis for qualifying for this position, you must submit all applicable academic transcripts demonstrating that you meet the qualifying educational requirements (ex. BA/BS, MA, JD, Ph.D., etc.). If specific coursework is required to qualify, you must supply an unofficial transcript from each academic institution in which the required courses were taken in order to receive credit. You may upload your unofficial transcript(s) as one document with a maximum size limit of 5 MB.

NOTE: The OFFICIAL Transcript(s) MUST BE RECEIVED, if you are selected, and prior to receiving the firm offer with a start date.

Cover Letters are not mandatory and will not be used to verify experience but may be submitted.

Reference the Education Section for College Transcript and Evaluation of Foreign Education.

Do not upload password-protected documents.

Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your 1-year probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

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