Community Recreation Supervisor Job in Oak Harbor, WA

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

Planning and Administration of Recreational Facilities (70%)

• Assists manager/supervisor with planning, coordinating, executing, evaluating, managing community recreation activities and services that may include, but are not limited to; information, tickets, tours, bowling, convenience food, concierge services, library, computer and internet services, gaming equipment, indoor play areas, DIY auto program, outdoor equipment rentals and programs, paintball, multi-purpose rental spaces, and parks and picnic spaces.
• Evaluates popular trends, customer feedback and utilization metrics and proposes and schedules programming accordingly. Follows procedures, guidelines, and operating instructions related to program management.
• Helps identify program needs, set established prices, and orders equipment and supplies. Maintains records of purchases, inventory, which may include ticket and voucher sales, rental fees and other accountable items. Makes sure inventory levels are kept at optimum levels. Justifies discrepancies. Reports all findings to supervisor.
• Ensures customers' needs are being satisfied, aiming to provide excellent customer service by promoting and exhibiting Star Customer Service principals throughout the organization. Trains other employees in customer service techniques. Finds solutions and resolves internal and external customer problems and complaints.
• Position is a working supervisor, working the customer service counter as necessary to include, but not limited to, checking out equipment and library books, selling tickets, answering phones, taking reservations, and registering patrons for trips and programs. Effectively operates a point of sales system and various other software programs.
• Assists management in developing, maintaining, and monitoring execution of the annual NAF and APF operating budget.
• Coordinates with other specialists, supervisor and Marketing department to help promote, market, and advertise programs and activities.

• Acts as on-site supervisor as needed/required by manager and assists in the supervision of up to 15 employees including but not limited to Recreation Assistants and Guides, Bowling Mechanics, Custodians, seasonal employees, interns, teen hires and volunteers.
• The incumbent is an independent work leader, responsible for delegating and balancing the workload among employees, ensuring employee work assignments are completed in a timely manner, and monitoring work progress. Estimates work completion dates, checks work in process, and maintains records of work accomplishments. Gives directions to employees within area of authority and trains new employees on job techniques, instructions, and operating procedures.
• Assists manager in resolving employee complaints and grievances. Assists with personnel actions, complying with Equal Employment Opportunity standards.
• Provides input to awards, discipline and performance evaluations of personnel. Assists in hiring, promotion and termination actions.
• In the manager's absence will act as the Recreation Center Manager, to include scheduling, time-keeping sign-off, reporting of injuries and leave approval.
• Performs duties with limited supervision, making day-to-day adjustments in accordance with established priorities, and solves problems as they arise.

Requirements

Conditions of Employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must be able to obtain certifications in First Aid and CPR within the first 90 days on the job.
• Must possess a valid driver’s license.
• Must be able to obtain a food handler’s, Controlling Alcohol Risk Effectively (CARE).
• The work requires frequent physical exertion while instructing or guiding participants in a variety of activities. Work may require sitting, walking, long periods of standing, bending and lifting of moderately heavy items up to 40 pounds.
• Work may require working outside for special events or leading outdoor group outings or trips.
• Hours of work will vary as required by the needs of the program to include split days off, evenings, weekends and holidays.

How You Will Be Evaluated

Required Documents

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 04/24/2025 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12723163It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.