Computer Scientist / Support Lead Job in Washington, DC

Vacancy No. 25-03 Department Judicial Branch - Agency Wide
Salary $113,091.00 to $118,746.00 Grade 00 to 00
Perm/Temp Permanent FT/PT Full-time
Open Date 1/27/2025 Close Date 2/17/2025
Job Link Apply Online Who may apply Public
Locations:
Washington, DC


Summary

The incumbent will be part of the ITO Systems Team and work under the supervision of the Systems Team Manager and the ITO Director. The incumbent will be responsible for the direct support of FJC staff when technical questions or issues arise. The incumbent will also plan the training and smooth transition for hardware/software updates.

Duties

Specific duties include (under the guidance of the Systems Manager and Director of ITO and in collaboration with the other members of the Systems Team and FJC staff):

  • Leading and supervising the daily and long-term support responsibilities of the team;
  • Responding promptly to daily inquiries and reports received from FJC staff;
  • Serving as subject matter expert and working with Systems Team members to recommend user friendly solutions with the purpose of increasing user productivity, efficiency, and solving user problems based on direct interaction with FJC staff;
  • Analyzing and troubleshooting reported problems and coordinating the technical resolution of such problems with other members of the ITO or vendors as necessary;
  • Working on both PCs and Macs;
  • Acting as a liaison to other members of ITO and vendors to resolve day-to-day user issues and may need assistance resolving complex problems;
  • Meeting with other members of the Systems Team on a regular basis to discuss status, options, and proactive solutions to user issues;
  • Recommending and organizing classroom and online training on technology updates affecting Center staff;
  • Assisting in testing and providing feedback before updates are rolled out to users;
  • Overseeing, developing, and documenting procedures for the introduction of new systems and applications and coordinating the execution of those procedures;
  • Managing the efficient inventory control of hardware/software;
  • Adhering and complying to the security and resource protection guidelines of the Center;
  • Occasional travel; and
  • Performing other duties, either as assigned or on the incumbent's initiative.

Requirements

Conditions of Employment

KEY REQUIREMENTS:

The Federal Judicial Center is an Equal Opportunity Employer and is committed to achieving a diverse workforce and an inclusive work culture. It strives to maintain a professional and collegial workplace in which everyone is valued and treated fairly and respectfully.

Qualifications

MANDATORY QUALIFICATIONS:
  • Possess an undergraduate degree;
  • Have two years of related work experience;
  • Display excellent collegial and customer service skills;
  • Be able to write clearly when conveying complex technical concepts;
  • Be professional and maintain decorum in high stress and time sensitive situations;
  • Use organizational and time management skills when carrying out responsibilities;
  • Demonstrate the ability to work collaboratively and cross-functionally;
  • Possess a drive to keep pace with industry changes and innovations;
  • Know how to quickly troubleshoot and solve technical problems; and
  • Communicate effectively and professionally as a member of a highly productive Systems Team working on multiple, simultaneous initiatives.
DESIRABLE QUALIFICATIONS:
  • Have demonstrated experience with cloud technologies such as Microsoft 365, Azure and/or Workspace One;
  • Understand cybersecurity concepts and their importance;
  • Desktop Productivity Applications: Adobe Acrobat, Adobe Creative Cloud, etc.;
  • Citrix Desktop Technologies;
  • FileMaker;
  • NetApp and other storage technologies;
  • Experience with creating user documentation;
  • Experience in identifying and recommending proactive solutions and efficiency steps to continuously improve the user experience;
  • Time and work management skills;
  • Ability to respond quickly to daily requests; and
  • An understanding of the federal courts.

Education

Possess an undergraduate degree.

Additional information

The starting salary is set at $113,091 (includes 2025 D.C. locality). This position falls in the Center's pay band 5, which has a salary range up to $192,441 (includes 2025 D.C. locality). For a successful candidate not currently a member of the Center staff, a higher starting salary, not to exceed $118,746 (includes 2025 D.C. locality) may be considered if the candidate furnishes proof that their current salary falls above the pay band 5 minimum salary of $113,091 (includes 2025 D.C. locality), in which case the Center would match that salary up to the starting salary limit of $118,746 (includes 2025 D.C. locality). This is the maximum starting salary, and it is non-negotiable. If the successful internal candidate's salary falls above the range minimum, their salary will be matched up to their current salary.

Federal government benefits are applicable. An array of supplemental benefits is also offered, including a transportation subsidy and a flexible benefit program allowing for pre-tax deductions for health insurance, health care, dependent care, and commuter expenses. The Federal Judicial Center is located in the Thurgood Marshall Building, conveniently situated to public transportation directly beside Union Station. The Marshall Building houses a child development center, a health fitness facility, and a cafeteria for its tenants.

The Federal Judicial Center offers a range of telework and flexible work schedule options, based on the employee's position categorization. This position requires significant on-site work. When business needs arise, all Center employees are required to work at the official duty station in Washington, D.C., or at a temporary duty station.

The Center does not pay for relocation expenses; however, Center employees receive reimbursement for all official business travel.

This position does not carry the tenure rights of positions in the competitive civil service.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Selected applicants will be evaluated based upon the question responses provided during a structured interview.

Required Documents

Please see the "How to Apply" section.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

In a brief cover letter referring to Announcement #25-03, please summarize how you satisfy the qualifications listed above. Applications without the required cover letter or with cover letters that do not address the qualifications will not be considered. Along with the cover letter, please include a current resume that specifies dates of employment and responsibilities for all related positions. A cover letter and resume in a single combined PDF document is required. Name the file using your last name, first name, and the announcement number, as follows: Lastname.Firstname.25-03.pdf. Information provided in the transmittal email will not be considered part of the application.

All applications should be submitted by email to personnel@fjc.gov.

When applying, please refer to Announcement #25-03. This vacancy will remain open until filled, but to assure full consideration, your application must be received by 11:59 p.m. on February 17, 2025.

Agency contact information

Gabriela Ruiz
Address
Federal Judicial Center
Thurgood Marshall Federal Judiciary Building
One Columbus Circle, N.E.
Washington, DC 20002-8003
US
Learn more about this agency

Next steps

Complete applications will be evaluated based on qualifications. The hiring manager will consider the most highly qualified candidates for a possible interview. Applicants will be notified by e-mail once the position has been filled.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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