Duties
The CSA supports an integrated Windows network over a Wide Area Network, systems security, hardware maintenance, and operations support for employing Windows desktops, Windows servers, Microsoft Office, and NAS Systems Storage. Network security responsibilities include developing and documenting procedures for user and visitor access, provisioning of switches routers, and firewalls, backup routines, disaster recovery, inventory control, and virus and spyware protection. The CSA maintains and develops technical and user documentation for all assigned systems and applications, coordinates all IT support services, and ensures the integrity and safety of office data. The CSA makes recommendations on the procurement of office automation equipment, arranges schedules for delivery and installation of equipment associated with data communications facilities, and assists in the development and execution of IT-based system implementation plans, such as software analysis, design, development, prototype testing, training of staff, and the development and implementation of operating procedures.
The CSA must provide technical support to all staff and have excellent customer service skills. The CSA must be able to work independently, propose solutions, and must be up-to-date on emerging technologies and the potential effectiveness of these advancements in our office's current system. The CSA may perform other duties as assigned, provide litigation support, supervise special projects and staff, and oversee any contract technical staff, to ensure responsive and helpful technology support is provided to the office staff. The CSA must also frequently lift and/or move up to 50 lbs.
Requirements
Conditions of Employment
The position requires that the applicant possess a valid driver's license, and insurance, and own/operate a personal vehicle for business purposes as occasional travel is required. (Mileage is reimbursable).
All applicants must be available to work on nights, weekends, and before or after business hours, as needed.
Employment is subject to a satisfactory background investigation including, but not limited to an FBI fingerprint and name check.
Qualifications
Candidates must have a high level of discretion, hold confidential information received in strict confidence, and exercise a desire and capacity to work collaboratively in a team environment. Must possess strong planning and organizational skills, have excellent oral and written communication and interpersonal skills, and can collaborate with different positions in the office. Must have the ability to recognize and analyze problems and recommend practical solutions, the desire to work with and on behalf of people from diverse backgrounds, and a strong commitment to providing holistic representational support to indigent persons in proceedings under federal criminal law.
To qualify, the applicant should have specialized knowledge in the following areas:
- Windows 11 desktop and laptop computer support and administration experience.
- Microsoft Office O365 suite installation, configuration, and support.
- Providing exceptional support to users for requests related to software and hardware.
- Installing and troubleshooting automation hardware, software, and basic network administration.
- Maintaining Windows Active Directory user accounts.
- Backup software experience, such as Backup Exec and Syncovery, to include monitoring, administration, and recovery.
- Enterprise anti-virus software support and maintenance.
- Drupal and website administration.
- Splunk monitoring and reporting experience.
- Windows Server 2016/2019/2022 management with experience in Hyper-V virtualization administration (preferred).
- Synology Network Attached Storage management and deployment experience.
- ManageEngine Desktop Central experience with a focus on patch and software deployment administration (preferred).
- Litigation support software, such as Trial Director, CaseMap, and Summation (preferred).
The position requires that the applicant possess a valid driver's license, and insurance, and own/operate a personal vehicle for business purposes as occasional travel is required. (Mileage is reimbursable).
All applicants must be available to work on nights, weekends, and before or after business hours, as needed.
Employment is subject to a satisfactory background investigation including, but not limited to an FBI fingerprint and name check.
Education
This job does not have an education qualification requirement.
How to Apply
To apply for this position, email a single PDF containing a letter of interest, resume, and three references, to CTX_hiring@fd.org. Please include the job announcement number in the subject line.
Next steps
Candidates that have been deemed suitable for the position will be contacted to schedule an interview.