Consumer Affairs Program Officer

National Credit Union Administration

Office of Consumer Financial Protection

Summary

This position is at the National Credit Union Administration (NCUA) in the Office of Consumer Financial Protection. This position serves as a Consumer Affairs Program Officer and will be responsible for processing the most complex inquiries from credit union members, Congress and the general public involving consumer protection laws and consumer compliance regulations.

This is a temporary promotion or detail not to exceed one year with the option to extend up to one additional year.

This job is open to

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency

Current permanent NCUA employees who are in the competitive service and CTAP eligibles.

Duties

As a Consumer Affairs Program Officer, you will:

Serve as an agency expert on federal consumer financial protection laws and consumer compliance regulations.
Develop new or revise existing agency programs and regulations implementing legislative changes to federal consumer protection laws and consumer compliance regulations.
Provide input to the NCUA's Office of Human Resource's Division of Training and Development and Office of Examination and Insurance on Federal Consumer protection and consumer compliance examiner training programs.
Represent NCUA in other federal financial regulators and the Consumer Financial Protection Bureau on matters involving federal consumer protection laws and consumer compliance regulations.
Develop and update NCUA consumer compliance examination policies, programs, procedures, and questionnaires.

Requirements

Conditions of employment

You must be a U.S. Citizen.
Suitable adjudication of background/security investigation is required.
A financial disclosure is required.

Qualifications

Specialized experience is the experience that has equipped you with the specific knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled.

All applicants applying for the CU-14 level must have at least one full year of specialized experience equivalent to the CU/GS-13 level obtained in the private or public sector.

Specialized experience for this position is defined as experience in all of the following:

1) evaluating the compliance of a financial institution (or similar organization) with several of the federal consumer financial protection or fair lending laws referenced in Titles X and XIV of the Dodd-Frank Act; and the Truth in Savings Act and their implementing regulations; and

2) providing in-depth written analysis of several of the federal consumer financial protection or fair lending laws reference in Titles X and XIV of the Dodd-Frank Act; and their implementing regulations.

You must meet the qualifications for this position by the closing date of this announcement.

Please note, all experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.

YOUR RESUME MUST provide specific details as to how your experience meets the specialized experience and competencies described in the vacancy announcement. When describing your experience in your resume, please be specific. We will not make assumptions regarding your experience. For qualification determination your resume must contain the dates of employment (i.e., month/year to month/year or month/year to present). If you are a current or former federal employee, you must provide your pay plan, series and grade (i.e. GS-0301-09) for each federal position you held. If your resume does not contain this information, you will not receive credit for the claimed experience, and your application may be marked as insufficient. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.

When creating your resume, please follow the instructions in the Required Documents section below as well as the guidance found here. Failure to provide adequate and required info details will result in an ineligible rating.

Your experience claimed in your resume must also support your responses to any online questionnaire taken during the application process. Failure to provide support may result in a lower rating and/or you may be excluded from consideration. The last resume submitted for this vacancy announcement will be used to determine qualifications and will supersede any previous submissions.

Education

Education may not be used in lieu of experience for this opportunity.

Additional information

SALARY: Pay will be set within the advertised pay range to align with the selectee's skills and experience and the requirements of the position in accordance with NCUA's compensation policy. The salary range shown is NCUA's National Pay Rate (NPR) which includes a locality rate of 17.06% for the Rest of the U.S. (RUS) geographical area. Actual salary will be determined upon the location of the selectee and the applicable locality pay, per the NCUA's CU pay table, will be applied. The locality rates, by location, can be found on the NCUA Careers webpage under the Salary Information section.

SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. You may register or check the status of your registration by visiting the Selective Service website at http://www.sss.gov/.

This position is in the bargaining unit.

Effective January 1, 2010, OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES (political) employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you must disclose that to the point of contact listed on this vacancy announcement.

Illegal drug use by individuals working for or on behalf of the federal government, whether on duty or off duty, is contrary to the efficiency of the service and in direct violation of the Controlled Substance Act and the Drug-Free Workplace Act.

NCUA IS A COMPETITIVE SERVICE FEDERAL AGENCY.

NCUA uses E-Verify, a web-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify, including your rights and responsibilities.

More than the number of positions listed may be filled through this vacancy announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be reviewed for completeness and how well you meet the qualifications above. You will not receive further consideration if you fail to submit all the required documents as outlined in this announcement.

Hurdle 1 - Your resume and application package will be reviewed by an HR Specialist to determine if you meet the basic requirement (if applicable) and minimum qualification requirements as outlined in this announcement.

Hurdle 2 - If you are found to meet the minimal qualifications, the NCUA's Office of Human Resources will contact you by email within two weeks after the vacancy closes. At that time, you will be asked to submit narrative responses to a set of accomplishment record questions that demonstrate your proficiency in the competencies below. You will have at least 48 hours from the time the email is sent to submit your responses. Narrative responses are not required when submitting your initial application. You will be assessed based on the following competencies:

Consumer Affairs Technical Knowledge
Federal Consumer Protection Laws and Regulations
Decisiveness

IMPORTANT - When describing your experience in the narratives, please be clear and specific. We will not make assumptions or inferences regarding your experience.

Basis for Rating: A panel of subject matter experts will evaluate your accomplishment record responses and assign a final score.

Referral - The top-scoring candidates will be referred to the hiring office for further consideration. The hiring office may directly contact candidates for interview(s). When a selection is made, applicants will be sent a disposition notification via email.

Reference Checks: Reference checks must be conducted for the top candidate(s) before a tentative offer may be extended. The reference checks will need to be conducted with current and former supervisors, if applicable, as a part of NCUA's selection assessment process.

If you are found to be among the highly qualified candidates, your application will be referred to the selecting official for employment consideration. To preview the application questionnaire, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/13027556

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Required Documents

To apply for this position, you must provide a complete application package which includes:

1. Resume - Only resumes up to a total of two (2) pages will be accepted, applicants who submit resumes exceeding two pages will be removed from consideration.

Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files.
We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume.
The resume builder on USAJOBS can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

To maximize the content of your resume, you are advised to follow the guidance found here.

2. Other supporting documentation:

Cover letter, optional
Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction In Force separation notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
Most recent performance appraisal, optional

SF-50 Requirement: NCUA employees must submit a legible copy of a SF-50 Notification of Personnel Action. Your SF-50 must clearly show your position title, series, grade, tenure (block 24), type of service (block 34), and full performance level to confirm your status and eligibility. Information about how to read your SF-50 can be found on USAJOBS here. Award and detail SF-50s do not provide sufficient information to determine eligibility and are not acceptable.

SF-50s with an effective date within the past 52 weeks may not be sufficient. You may need to provide additional SF-50s-for example, along with a recent SF-50, consider submitting the SF-50 that documents your most recent promotion.

Where Can I Find My SF-50s? Copies of your SF-50s can be found in your Electronic Official Personnel Folder (eOPF).

Accomplishment Record Narrative: After the announcement has closed, if you are found minimally qualified, you may be contacted via email by the NCUA's Office of Human Resources and asked to submit narrative responses to a set of accomplishment record questions. If you fail to submit your responses by the due date listed in the email notification, you will not receive further consideration for this position. Narrative responses are not required when submitting your initial application.

CTAP: Federal employees seeking CTAP eligibility must submit proof of their eligibility:

Copy of agency notice; and
Most recent performance rating;

To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well-qualified or above on the rating criteria for this position. For additional information, click CTAP.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section. The complete application package must be received by 11:59:59 P.M. ET on 08/19/2026 to receive consideration.

1. To begin, click "Apply" online to access the online application. You will need to be logged into your USAJOBS account to apply.

2. Complete the online application and upload all required documentation as listed in the Required Documents section.

3. USAJOBS Two-Page Resume Limit: Federal agencies may only accept resumes up to two (2) pages in length. Applicants with resumes exceeding two (2) pages will be removed from consideration. Ensure your resume clearly describes your relevant experience, education and accomplishments within this two--page limit. Visit the USAJOBS Help Center for more information.Visit the USAJOBS Help Center for more information.

The Office of Personnel Management has provided the following guidance to applicants:

Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files.
We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume.
The resume builder on USAJOBS can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

4. Carefully review your application package before final submission.

5. After submitting your application package, you will receive an acknowledgement email. You may check the status of your application at any time by logging into your USAJOBS account.

To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the "Application Status" link, and then select the "More Information" link for this position. The "Application Status" page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.

Agency contact information

Homayra Jami

Phone: (703) 518-6490
Email: HJAMI@NCUA.GOV

Address: National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314
US

Next steps

Once your online application is successfully submitted you will receive an email notification from the system confirming receipt. Your application will then be evaluated, and you will receive further notification(s) as the status of your application is updated. You may check the status of your application at any time by logging into your USAJOBS account and clicking on your application.

Consumer Affairs Program Officer Job in Location Negotiable After Selection