Contact Representative Job in Baker City, OR

Vacancy No. OR-25-DE/MP-12576916-PJL Department Bureau of Land Management
Salary $44,117.00 to $57,354.00 Grade 6 to 6
Perm/Temp Permanent FT/PT Full-time
Open Date 11/1/2024 Close Date 11/15/2024
Job Link Apply Online Who may apply Public
Locations:
Baker City, OR


Summary

This position serves as a Contact Representative in a BLM office in Baker City, OR, usually in an Information Access Center. The incumbent is the primary contact representative responsible for the dissemination of factual information to the public on the BLM's multiple resource management programs and services.

Duties

As the Contact Representative in this position, you will:

  • Act as the face of the district, interacting with the public face-to-face and over the phone.
  • Provide information regarding the BLM's mission, map purchases, area archeology and area history.
  • Provide information to members of the public on types of recreational opportunities available in the area.
  • Explain rules related to the use of recreational areas and facilities
  • Inform and persuade contacts to obtain greater public cooperation in protecting resources from fire, vandalism, pollution and litter, as well as other improper or prohibited activities.

Requirements

Conditions of Employment

  • U.S. Citizenship required.
  • May be required to complete background investigation.
  • Meet Selective Service Registration Act requirement for males.
  • Must provide resume and supporting documents (See required documents) prior to the closing date of this announcement.
  • You cannot hold an active real estate license, nor can you have an interest or hold stocks in firms with interest in Federal Lands.
  • If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.
  • Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
  • Status applicants must meet time-in-grade requirements.
  • You may be required to occasionally travel overnight away from home. You must be eligible to obtain a government charge card for travel purposes.
  • Please follow all instructions carefully; errors or omissions may affect your rating.

Qualifications

In order to qualify, you must meet the experience and/or education requirements described below. Your resume must clearly describe your relevant experience. If qualifying based on education, a copy of your unofficial transcripts must be provided with your application.

MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required specialized experience and/or education for the respective grade level in which you are applying.

Specialized Experience: Applicants must have one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained either in the private or public sectors) performing the following: (1) performing research on legal documents to advise others on land statuses; (2) assisting in the resolution of problems relating to assigned projects; (3) inputting monies received into a collections and billing system; and (4) explaining information or ideas (orally and in writing) to others in a logical manner.

Status merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-05 is required to meet the time-in-grade requirements for the GS-06 level. (Must submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. No award SF-50 will be accepted).


Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies".

A review of your resume and supporting documentation will be made and compared against your responses to the Occupational Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Occupational Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score may be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you may lose consideration for this position.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessments required for this position.

Education

There is no substitution of education for experience at the grade level(s) of this announcement.

Additional information

  • Any individual who is currently holding, or has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet time-in-grade requirements (must have served 52 weeks at the next lower grade or equivalent in the Federal service). Time-in-grade requirements must be met by the closing date of this announcement.
  • You may be required to occasionally travel overnight away from home. You must be eligible to obtain a government charge card for travel purposes.
Physical Demands: The work involves sitting and standing, typically in a public room environment. Moderate lifting of plats and public information documents may be required.

Working Conditions: Work is performed in an office building that requires normal safety precautions.

Telework: The Bureau of Land Management has determined that the duties of this position are not suitable for telework.

Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees. If eligible and qualified, you may be offered a recruitment or relocation incentive. The decision to offer an incentive will be made on a case-by-case basis and is neither promised nor guaranteed. For information visit: Recruitment Incentive or Relocation Incentive or Student Loan Repayment.

Interagency Career Transition Assistance Program (ICTAP) or Career Transition Assistance Program (CTAP): For information on how to apply as an ICTAP or CTAP eligible see http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 90 or above on the rating criteria for this position.

If you are unable to apply online or need to fax a document you do not have in electronic form, please contact San Antonio Services Branch at SASBMailbox@opm.gov or 816-541-8101.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessments, including a subject matter resume review and/or a panel interview. These assessments measure the critical competencies listed below that are required to successfully perform the job.

You will be evaluated on the following competencies:

  • Customer Service
  • Oral Communication
  • Problem Solving
  • Writing


Candidates not eligible to apply under merit promotion will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories:
  • Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position
  • Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job
  • Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
Candidates who apply under Competitive Merit Promotion procedures will undergo a quality review to determine if they are highly qualified based on the content of their resume and their responses to the questionnaire. Best qualified candidates will be referred if all required supporting documentation has been provided.

Candidates who apply under Non-Competitive Merit Promotion procedures will undergo a quality review to determine if they are minimally qualified based on the content of their resume and their responses to the questionnaire. Qualified candidates will be referred if all required supporting documentation has been provided.

Performance Appraisals for Competitive and Non-Competitive Merit Promotion Applicants: In the evaluation process, due weight will be given to job related experience, education, training, incentive awards and performance appraisals. Applicants must submit a performance appraisal with a performance rating of at least the equivalent of fully successful to be eligible for promotion or placement. Applicants may provide a copy of a performance appraisal of record dated within the last 18 months. If the applicant is unable to provide a performance appraisal of record dated within the last 18 months, the applicant may provide a written explanation as to why.

Recruitment incentive awards: Applicants that have received recruitment incentive awards during the last two years, must list them on their resume.

Required Documents

The following documents are required and must be submitted by 11:59 PM (EST) on 11/15/2024.

  1. Resume which includes a list of all significant jobs held and duties performed, with dates specified in month and year format, and indicate hours worked per week. If military or civilian, please include your rank and/or grade.
  2. Other Supporting Documents, if applicable, such as:
  • Current/Former Federal employees: Your most recent Notification of Personnel Action (SF-50 or equivalent) showing that you are/were in the competitive service, as well as the highest grade (or promotion potential) held, on a permanent basis and containing information which shows you meet time-in-grade (e.g., STEP increase, etc.) You must submit an SF-50(s) that shows permanent (career/career/conditional tenure) and competitive service eligibility to be considered. No award SF-50 will be accepted.
  • Former Federal Employees separated from Federal Government over a year ago: Your separation Notification of Personnel Action (SF-50 or equivalent) showing your permanent, competitive status and your last Federal performance appraisal plan/rating. You must submit an SF-50(s) that shows permanent career or career conditional tenure and competitive service eligibility to be considered (No award SF-50 will be accepted). Your last Federal performance appraisal plan must reflect a rating of Fully Successful or equivalent.
  • Documentation for the Land Management Workforce Flexibility Act (LMWFA) eligibility, which includes ALL Appointment AND Termination SF-50s for EACH appointment as well as ALL performance evaluations, for each qualifying period of temporary employment claimed.
  • Veterans Preference Documentation:
    • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
    • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
    • If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
  • Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: (1) Proof you are a displaced Federal employee, i.e., SF-50 showing RIF separation, Notice of Proposed Separation due to RIF, and/or Notice of Separation due to RIF; (2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and (3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified 90 or above on the rating criteria for this position.
  • Schedule A, Persons with Disabilities Appointment Eligibles: Schedule A letter from a physician, local, state or federal rehabilitation or benefits office citing disability - eligibility under 5 CFR 213.3102 (u).
  • Interchange Agreement with Other Merit Systems Eligible: Documentation of eligibility as listed in each individual interchange agreement.
  • Other noncompetitive or special appointing authorities (e.g., Peace Corps, VISTA, Public Land Corp, Military Spouse, VRA, 30% Disabled Veterans, Certain Former Overseas Employees, Foreign Service, Boren Fellows, etc.) must provide substantiating documentation as required.
  • Any other supporting documentation required for verification as described in the announcement.
Do not submit photographs with your application package. Documents with photographs will not be seen by hiring officials. You must remove your image prior to submitting any badges, licenses, or certificates.

Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

How to Apply

To apply for this position: You must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on 11/15/2024. WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.

  1. Select Apply. If you are not logged in, you will be prompted to login or create an account.
  2. Prompted to Start the Application Process by selecting "Start Application."
  3. Select or add the resume you want to use for this application. Click here on how to build a resume in USAJOBS.
  4. Select documents you want included in this application.
  5. Review package to acknowledge your documents were reviewed.
  6. Select if you want to include your demographic information.
  7. After reading and certifying the application is true and submitted in good faith, select "Continue to Agency Site."
  8. Follow onscreen prompts and instructions to complete your application.
  9. Add the supporting documents by indexing your documents with the dropdown.
    • Upload any missing required documents or optional documents.
  10. Review and Submit Application.
  11. While logged in, you can check the status of your application by selecting "+" next to the job title for this position.
  12. You can review or revise your application at any point during the open period of the announcement.
    • To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position. Select "Update Application" for this job.
    • Note: When you click Update Application, you will be prompted to re-select your documents from USAJOBS. Documents submitted with the first application will no longer be associated with the applicant record. So it is important that you select all documents you want to use in the re-application.

Agency contact information

San Antonio Services Branch
Address
BLM Oregon State Office
BLM Oregon State Office, OR-953
1220 SW Third
Portland, OR 97204
US
Learn more about this agency

Next steps

Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.

This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.

No applicant inquiries will be accepted or addressed until after the closing date of the vacancy announcement.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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