Duties
Respond to day-to-day support needs of courthouse audio/visual systems throughout the district, including installation, support, maintenance, troubleshooting, and repair. Repair on-site or coordinate repair of systems.
Perform routine and scheduled maintenance and evaluation on audio/visual systems for quality control purposes. Assist in developing security mechanisms to protect hardware and software resources.
Test systems and monitor user concerns from the audio/visual control center, including testing the equipment to ensure that all systems are operating correctly. Check calendar of events to verify that everything is in appropriate working condition for each site.
Work in advance with courtroom deputy and courtroom scheduler to ensure any special equipment or connectivity preparations have been completed.
Perform system upgrades and coordinate service with vendors or other in-house staff, ensuring changes can be implemented with minimal disruption at the court site.
Receive calls, log, and operate an effective audio/visual help desk and route service calls accordingly if issues cannot be resolved via verbal consultation with the end user.
Assist in managing and coordinating compatibility of systems, both software and hardware.
Recommend the purchase of resources to support specific needs of the audio/visual systems and the court. Maintain inventory of courtroom technology audio/visual systems and components, according to internal control policies.
Provide audio/visual systems training for court staff, other agencies, and the Bar. Assist in the development and maintenance of system documentation and user-friendly resources for system operation.
Operate audio/visual equipment and assist with videoconferencing and teleconferencing, as required.
Provide backup assistance to the Courtroom Technology Specialist and other information technology staff.
Participate in local or national conferences and similar gatherings to continue professional development.
Travel throughout the district to cover all divisional offices will be required.
Perform other related duties, as assigned.
Requirements
Conditions of Employment
- BACKGROUND INVESTIGATION OR CLEARANCE
DRUG TESTING
SPECIAL REQUIREMENTS:
BACKGROUND INVESTIGATION OR CLEARANCE
DRUG TESTING
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
You may participate in the Federal Employees Health Benefits program, with costs shared with your employer. More info: http://www.usajobs.gov/jobextrainfo.asp#FEHB.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions, you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.