Custodial Worker (Housekeeping), NA-02

Department of the Army

United States Army Installation Management Command

SHADES OF GREEN RESORT

Summary

Cleans rooms, corridors, stairways, and other areas. Sweeps, mops, vacuums, dusts, scrubs, washes and polishes fixtures and furniture, walls, lanai glass and doors, equipment and furnishings in assigned guest rooms and other areas using a variety of cleaning solutions, chemicals, and cleaning equipment and supplies. Makes beds and changes out bed spreads, blankets, and linens. Add extra pillows as required. Cleans headboard, headboard light, door trim stains and marks.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

The area of consideration for this vacancy is US and Non-US Citizens

Duties

SUPERVISORY CONTROLS:

Works under general supervision. Supervisor is available to provide information or decisions regarding problems that may arise during work. Overall work operations are reviewed for status and progress, quality, and guest satisfaction.

MAJOR DUTIES:

Cleans rooms, corridors, stairways, and other areas.
Sweeps, mops, vacuums, dusts, scrubs, washes and polishes fixtures and furniture, walls, lanai glass and doors, equipment and furnishings in assigned guest rooms and other areas using a variety of cleaning solutions, chemicals, and cleaning equipment and supplies.
Makes beds and changes out bed spreads, blankets, and linens. Add extra pillows as required. Cleans headboard, headboard light, door trim stains and marks.
Cleans the louvers closet door.
Cleans, disinfects and deodorizes bathrooms. Changes out and refolds towels. Remove stains from basins and toilets. Remove mildew from tub and shower. Clean toilet edges. Clean shower head and coffee maker.
Cleans lanai railing and the lanai track for sliding door.
Wipes bird matter from lanai and lanai furniture .
Replaces missing items in guest room.
Empties trash and restocks room condiments and supplies.
Clean refreshment cabinet.
Maintains cart of supplies.
Refills amenities utility.
Ensures rooms are locked after cleaning and released for guest use if acceptable.
Treats guests courteously and professionally.
Notifies supervisors of matters requiring immediate attention.
Cleans utility, laundry and vending rooms.
Performs special project cleaning.
Completes special and rush assignments requiring immediate attention.
Follows all prescribed procedures to include those pertaining to safety and the reporting of items needing engineering repair or maintenance.
Performs other duties as assigned.

SKILLS AND KNOWLEDGE:

Must have the ability to follow instructions and read signs.
Must have a basic knowledge of common cleaning solvents, cleaning tools, and equipment.
Must know the proper uses of a variety of special cleaning and sanitizing solutions, and must be able to remove different kinds of stains from a wide variety of surfaces.
Must be able to troubleshoot, make adjustments, and perform minor repair and maintenance of equipment.

RESPONSIBILITY:

Works independently under general supervision to accomplish assigned work.

PHYSICAL EFFORTS:

Required standing and walking on hard and carpeted surfaces with some bending, lifting, carrying, pushing and pulling of items. The wheeled utility cart can weigh up to 269 pounds.

WORKING CONDITIONS:

Works is usually performed indoors in areas that have adequate heat, light, and ventilation.
Exposed to dirt and disagreeable odors, and to skin irritations from strong cleaning solutions.
Care is required to avoid serious injury when working on ladders to clean hard to reach places and when moving furniture or using powered equipment.

Requirements

Conditions of employment

Direct Deposit and Social Security Card are required upon appointment
Meet qualification/eligibility/background requirements for this position
Satisfactory completion of employment verification (E-Verify) check
One year probationary period may be required
A physical examination may be required
Must be willing to adhere to strict appearance policy
Appointee is subject to completion of a favorable suitability determination Tier 1 investigation.
If selected, a completed and signed copy of our job application (DA Form 3433) is required prior to entrance on duty
Must be available to work days, nights, weekends and holidays.
Appointment subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3
Must be a current Shades of Green Employee.
Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
Ability to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.

QUALIFICATION REQUIREMENTS:

Prior work experience that provided the knowledge, skills and ability to perform the duties listed above to include the ability to use and maintain the tools and equipment of the trade, to keep the assigned work area neat and clean. Must possess good customer service skills in order to interact with people. Preferred is responsible work experience in the hospitality industry that demonstrated the ability to perform the duties as stated above with minimal supervision.

IN DESCRIBING YOUR WORK EXPERIENCES, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Education

Additional information

Additional selections may be made from this vacancy announcement for up to 60 days after the closing date.
Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest.
Please check out our application information kit to view additional information you may find useful when applying for our jobs.

**To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees.

**Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.

Your application will remain active for 60 days or upon declination of the position identified in this vacancy (whichever occurs first). Applicants will be referred as vacancies occur. Hiring preferences and priority considerations will be applied in accordance with Federal Law and applicable regulations.

Required Documents

The following documents must be submitted with your application:

Resume

Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.

The below items are accepted and may be needed to support a qualification and/or claimed priority/preference

Cover Letter
DD-214/ Statement of Service
Other (1)
Resume
SF-50/ Notification of Personnel Action

Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

You may submit your application packet using one of the two methods identified below:

Electronically (preferred): https://www.usajobs.gov/ and search for announcement number NENAFSG2612999856. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 1:00 p.m., Eastern Standard Time to the Human Resources Office, on the closing date of the announcement. Shades of Green Resort is located on Walt Disney World Property.

Agency contact information

Shades of Green Resort®

Phone: (407) 824-3190
Email: soghr@shadesofgreen.org

Address: SG-NAF-SHOFGR SHADES OF GREEN HOTEL
DO NOT MAIL
Lake Buena Vista, FL 32830
US

Next steps

Referred applicants may be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.

Custodial Worker (Housekeeping), NA-02 Job in Lake Buena Vista, FL