Custodial Worker Supervisor Job in LITTLE ROCK AIR FORCE BASE, AR

Vacancy No. 21-5FFSVL406039 Department Air Mobility Command
Salary $15.80 to $17.70 Grade 3 to 3
Perm/Temp Permanent FT/PT Full-time
Open Date 10/5/2021 Close Date 12/6/2021
Job Link Apply Online Who may apply Public

Job Description (Please follow all instructions carefully)
  • Accepting applications
  • Open & closing dates

    Opening and closing dates 10/05/2021 to 12/06/2021

  • Service


  • Pay scale & grade

    NS 3

  • Salary

    $15.80 to $17.70 per hour

  • Appointment type


  • Work schedule



Few vacancies in the following location:

  • Little Rock AFB, AR
Relocation expenses reimbursed


Telework eligible


This job is open to
  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Announcement number


Control number


  • Duties
    Duties Summary

    About the position:
    This position will be assigned to the Little Rock Air Force Base - Razor Back Inn.

    This is a full-time position with guaranteed 35 hours but can be scheduled to a maximum of 40 hours per week.

    Physical Effort: Occasionally lifting and carrying items weighing up to 20 pounds. Where supervision includes NA-02 positions, moderately heavy physical effort is required which includes occasionally lifting, moving, and carrying objects weighing over 50 pounds.

    Learn more about this agency

    The primary purpose of this position is to assist in planning, organizing, conducting, and managing a large, expanded lodging housekeeping program. Indirectly supervises a work force of employees primarily classified as Custodial Workers, NA-3566-1, through subordinate supervisors. Formulates, implements, coordinates and controls a comprehensive lodging housekeeping program. Assists in determining long-range, intermediate, and short-range program goals and policies independently or jointly with higher management. Assists in developing and implementing organizational structures and operating plans and procedures to achieve program goals, monitors effectiveness and efficiency of operations within the established framework, and makes adjustments as necessary. Accountable for the quantity and quality of work performed by assigned employees to include: hires, promotes, motivates, disciplines, and separates employees.

    Assists in assigning, directing, and reviewing the work of subordinates, and evaluates their work performance; approving or disapproving sick leave, annual leave or other absences from work; planning, scheduling, and coordinating work operations, solving problems related to the work supervised; determining equipment and supplies needed; and explaining and gaining the support of subordinates for management policy and goals; and for dealing effectively with employee and representatives of personnel on employee suggestions, complaints, grievances and other matters. Assists in establishing personnel management policies for the housekeeping operation in line with the personnel policies of the AF and local lodging operations. Delegates authority to subordinate supervisors and holds them responsible for the performance of their respective organizational Units. Responsible for maintaining documentation to prepare as needed budget information on information such as, housekeeping personnel expenses, cleaning supplies, and resale sundry stock.

    Develops and maintains standards for cleanliness and sanitation. Standards encompass such areas as frequency of cleaning; methods, procedures, and safety precautions to be followed; selection, measurement and proper use of housekeeping and cleaning supplies; and use and maintenance of housekeeping equipment. Monitors performance based recognition and internal special lodging awards programs for the housekeeping staff. As required, may clean and restock lodging facilities and related areas. Performs other related duties as assigned. May operate one or more motor vehicles to include light trucks, sedans and vans weighing up to 10,000lbs.

    If interested in applying for this position you may preview the online application:

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


  • Job family (Series)

    3566 Custodial Working

  • Requirements
    Requirements Conditions Of Employment
    • This position requires the incumbent to complete a background investigation with favorable results.
    • This position has been identified as a Test Designated Position (TDP). The incumbent of this position will be subject to and must consent to a pre-employment and random drug testing.
    • Valid Driver's License is required.
    • This position requires the incumbent to satisfactorily complete a pre-employment physical.
    Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 12/06/2021

    Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

    In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

    Qualifying Experience:
    Experience demonstrating knowledge of management methods and techniques; ability to delegate work; technical expertise in lodging housekeeping operation and program management; ability to develop procedures which mesh the specific goals of the housekeeping program with the broad overall goals of the lodging operation; ability to work with other managers to coordinate respective programs; ability to analyze problems and make decisions considering a wide range of factors and requirements, e.g., standards budgetary restrictions, public and labor relations, EEO, etc.; ability to communicate effectively, justifying program goals and plans, and motivating employees; knowledge of applicable rules and regulations in areas such as budget , personnel, and labor relations, and ability to develop operating procedures implementing these requirements; knowledge of housekeeping methods and techniques; knowledge of various floor, wall, and ceiling covering materials, and developments concerning new cleaning agents, techniques, and equipment.

    You will be evaluated on the basis of your level of competency in the following areas:

    Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

    Additional information

    • Individual must fully meet qualification/eligibility/background requirements for this position.
    • Male applicants born after December 31, 1959 must be registered for Selective Service.
    • Direct deposit is required.
    • Satisfactorily complete an employment verification (E-Verify) check.
    • A probationary period may be required.
    • Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
    • Payment of Permanent Change of Station (PCS) cost is not authorized, based on a determination that a PCS move is not in the Government's interest.
    • Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
    • Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.

    How You Will Be Evaluated

    Your resume and supporting document will be evaluated against the qualifications of the position.

    Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

    You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

    To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

    Background checks and security clearance
    Security clearance

    Not Required

    Drug test required


    Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

    Trust determination process


  • Required Documents
    Required Documents

    Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

    • Resume

    Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement.
    If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

    Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

    • Cover Letter
    • DD-214/ Statement of Service
    • Diploma/ GED
    • Disability Letter (VA)
    • License
    • PCS Orders
    • Professional Certification
    • Proof of Marriage Status
    • Resume
    • Separation Notice (RIF)
    • SF-50/ Notification of Personnel Action
    • Transcript

    As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

    NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

  • Benefits

  • How to Apply
    How to Apply

    To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

    The complete application package must be submitted by 11:59 PM (EST) on 12/06/2021 to receive consideration.

    To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

    Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

    After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

    You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.

    It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

    Additional information on how to complete the online application process and submit your online application may be found on the

    To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit:

    If you are unable to apply online, view the following link for information regarding Alternate Application Information (

    Agency contact information Little Rock NAF HR Office Little Rock NAF HR Office

    Little Rock Sustainment Services Flight
    19 FSS/FSCN, 1255 Vandenburg Blvd, Suite 227
    Little Rock AFB, AR 72099-4942
    Learn more about this agency

    Thank you for considering employment with Air Force Services Non-Appropriated Funds (NAF).

    Air Force Services at Little Rock Air Force Base wants you on their team!
    Little Rock is an amazing smaller city, located in the natural state, beauty surrounds us! If you want to also see other cities, we are a weekend trip away from Dallas (5hours), OKC (5 hours), Branson (3 hours),St. Louis (5 hours), Memphis (2 hours), Nashville (5 hours).

    Visit our careers page

    Learn more about what it's like to work at Air Mobility Command, what the agency does, and about the types of careers this agency offers.

    Next steps

    If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.