Customer Experience Product Developer Job

Vacancy No. 24-12161455C-HQX-0301-12T13 Department Internal Revenue Service
Salary $82,830.00 to $158,432.00 Grade 12 to 13
Perm/Temp Permanent FT/PT Full-time
Open Date 10/18/2023 Close Date 7/29/2024
Job Link Apply Online Who may apply Public
Locations:
Birmingham, ALDothan, ALFlorence, ALHomewood, AL
Huntsville, ALMobile, ALMontgomery, ALAnchorage, AK
Fairbanks, AKGlendale, AZMesa, AZPhoenix, AZ
Phoenix, AZTucson, AZYuma, AZFayetteville, AR
Fort Smith, ARJonesboro, ARLittle Rock, ARTexarkana, AR
Bakersfield, CACamarillo, CACarpinteria, CAChico, CA
El Centro, CAEl Monte, CAFairfield, CAFresno, CA
Fresno, CAFresno, CAFresno, CAFresno, CA
Fresno, CAGlendale, CALaguna Niguel, CALong Beach, CA
Los Angeles, CALos Angeles, CAModesto, CAOakland, CA
Palm Springs, CARedding, CASacramento, CASalinas, CA
San Bernardino, CASan Diego, CASan Diego, CASan Diego, CA
San Francisco, CASan Francisco, CASan Jose, CASan Marcos, CA
San Mateo, CASan Rafael, CASanta Ana, CASanta Barbara, CA
Santa Clarita, CASanta Maria, CASanta Rosa, CAStockton, CA
Thousand Oaks, CAVisalia, CAWalnut Creek, CAWoodland Hills, CA
Colorado Springs, CODenver, CODenver, CODurango, CO
Fort Collins, COGrand Junction, COWestminster, COBridgeport, CT
Danbury, CTHartford, CTHartford, CTNew Haven, CT
Norwalk, CTNorwich, CTWaterbury, CTDover, DE
Georgetown, DENewark, DEWilmington, DEWashington DC, DC
Washington DC, DCWashington DC, DCWashington DC, DCClearwater, FL
Daytona Beach, FLFort Myers, FLGainesville, FLGainesville, FL
Jacksonville, FLJacksonville, FLJacksonville, FLLakeland, FL
Maitland, FLMelbourne, FLMiami, FLOcala, FL
Orlando, FLPanama City, FLPensacola, FLPlantation, FL
Plantation, FLPort Saint Lucie, FLSaint Petersburg, FLSarasota, FL
Tallahassee, FLTampa, FLTampa, FLWest Palm Beach, FL
Albany, GAAthens, GAAtlanta, GAAtlanta, GA
Atlanta, GAAugusta, GAChamblee, GAChamblee, GA
Columbus, GADecatur, GAGainesville, GAGlynco, GA
Macon, GARome, GASavannah, GASmyrna, GA
Hilo, HIHonolulu, HIHonolulu, HIWailuku, HI
Boise, IDBoise, IDIdaho Falls, IDPocatello, ID
Bloomington, ILBloomington, ILChampaign, ILChicago, IL
Chicago, ILChicago, ILDecatur, ILDowners Grove, IL
Fairview Heights, ILGalesburg, ILMatteson, ILMount Vernon, IL
Orland Park, ILPeoria, ILQuincy, ILRockford, IL
Schiller Park, ILSpringfield, ILBloomington, INCarmel, IN
Columbus, INEvansville, INFort Wayne, INIndianapolis, IN
Indianapolis, INLafayette, INMerrillville, INMuncie, IN
South Bend, INTerre Haute, INCedar Rapids, IADavenport, IA
Des Moines, IASioux City, IAWaterloo, IAWest Des Moines, IA
Overland Park, KSSalina, KSTopeka, KSWichita, KS
Bowling Green, KYCorbin, KYCovington, KYCovington, KY
Florence, KYFlorence, KYFlorence, KYHopkinsville, KY
Lexington, KYLouisville, KYOwensboro, KYPaducah, KY
Prestonsburg, KYAlexandria, LABaton Rouge, LAHouma, LA
Lafayette, LALake Charles, LAMonroe, LANew Orleans, LA
New Orleans, LAShreveport, LAAugusta, MEBangor, ME
Presque Isle, MESouth Portland, MEAnnapolis, MDBaltimore, MD
Baltimore, MDFrederick, MDHagerstown, MDLandover, MD
Landover Hills, MDLanham, MDLavale, MDRockville, MD
Salisbury, MDAndover, MABoston, MABoston, MA
Brockton, MAFitchburg, MAHyannis, MALowell, MA
Southborough, MASpringfield, MAWoburn, MAWorcester, MA
Ann Arbor, MIClinton Township, MIDetroit, MIDetroit, MI
East Lansing, MIFarmington Hills, MIFlint, MIGrand Rapids, MI
Marquette, MIPontiac, MIPortage, MISaginaw, MI
Traverse City, MIBloomington, MNDuluth, MNMankato, MN
Rochester, MNSaint Cloud, MNSaint Paul, MNClarksdale, MS
Columbus, MSGreenville, MSGulfport, MSHattiesburg, MS
Jackson, MSOxford, MSTupelo, MSCape Girardeau, MO
Chesterfield, MOIndependence, MOJefferson City, MOJoplin, MO
Kansas City, MOKansas City, MOKansas City, MOLees Summit, MO
Lees Summit, MORolla, MOSaint Joseph, MOSaint Louis, MO
Springfield, MOBillings, MTBozeman, MTGreat Falls, MT
Helena, MTKalispell, MTMissoula, MTGrand Island, NE
Lincoln, NENorfolk, NENorth Platte, NEOmaha, NE
Scottsbluff, NELas Vegas, NVReno, NVManchester, NH
Nashua, NHPortsmouth, NHCherry Hill, NJEdison, NJ
Freehold, NJIselin, NJMays Landing, NJMountainside, NJ
Newark, NJNewark, NJParamus, NJParsippany, NJ
Paterson, NJSpringfield, NJTrenton, NJAlbuquerque, NM
Las Cruces, NMSanta Fe, NMAlbany, NYBethpage, NY
Binghamton, NYBronx, NYBrooklyn, NYBuffalo, NY
Buffalo, NYCheektowaga, NYElmhurst, NYElmira, NY
Hauppauge, NYHoltsville, NYHoltsville, NYJamestown, NY
New Windsor, NYNew York, NYNew York, NYNew York, NY
New York, NYNew York, NYPoughkeepsie, NYQueensbury, NY
Rochester, NYStaten Island, NYSyracuse, NYUtica, NY
West Nyack, NYWestbury, NYWhite Plains, NYAsheville, NC
Charlotte, NCFayetteville, NCGreensboro, NCGreenville, NC
Hickory, NCRaleigh, NCRaleigh, NCWilmington, NC
Winston-Salem, NCBismarck, NDFargo, NDGrand Forks, ND
Minot, NDAkron, OHCanton, OHCincinnati, OH
Cleveland, OHCleveland, OHColumbus, OHColumbus, OH
Dayton, OHIndependence, OHLima, OHMansfield, OH
Mansfield, OHToledo, OHYoungstown, OHEnid, OK
Lawton, OKMuskogee, OKOklahoma City, OKTulsa, OK
Bend, OREugene, ORMedford, ORPortland, OR
Portland, ORSalem, ORAltoona, PABethlehem, PA
Cranberry Township, PAErie, PAErie, PAHarrisburg, PA
Horsham, PAJohnstown, PAKing Of Prussia, PALancaster, PA
Media, PAMonroeville, PAPhiladelphia, PAPhiladelphia, PA
Pittsburgh, PAReading, PAScranton, PAWashington, PA
Wilkes Barre, PAYork, PABayamon, PRCaguas, PR
Guaynabo, PRGuaynabo, PRGuaynabo, PRGuaynabo, PR
Humacao, PRMayaguez, PRMayaguez, PRPonce, PR
San Juan, PRProvidence, RIWarwick, RIColumbia, SC
Florence, SCGreenville, SCMyrtle Beach, SCNorth Charleston, SC
Aberdeen, SDRapid City, SDSioux Falls, SDChattanooga, TN
Franklin, TNJackson, TNJohnson City, TNKnoxville, TN
Knoxville, TNMemphis, TNMemphis, TNNashville, TN
Abilene, TXAmarillo, TXAustin, TXAustin, TX
Austin, TXAustin, TXAustin, TXAustin, TX
Austin, TXAustin, TXAustin, TXAustin, TX
Beaumont, TXBrownsville, TXBryan, TXCorpus Christi, TX
Dallas, TXDallas, TXEl Paso, TXEl Paso, TX
Farmers Branch, TXFort Worth, TXFort Worth, TXHarlingen, TX
Houston, TXHouston, TXHouston, TXHouston, TX
Laredo, TXLongview, TXLubbock, TXMcAllen, TX
Midland, TXSan Angelo, TXSan Antonio, TXSan Antonio, TX
San Antonio, TXTyler, TXWaco, TXWichita Falls, TX
Ogden, UTOgden, UTOgden, UTOgden, UT
Ogden, UTOgden, UTOgden, UTOgden, UT
Salt Lake City, UTBrattleboro, VTBurlington, VTMontpelier, VT
Newport, VTRutland, VTCharlotte Amalie, VIChristiansted, VI
Charlottesville, VADanville, VADanville, VAFredericksburg, VA
Hampton, VALynchburg, VANorfolk, VARichmond, VA
Roanoke, VAStaunton, VAVienna, VAWoodbridge, VA
Bellingham, WAEverett, WAOlympia, WARichland, WA
Seattle, WASeattle, WASilverdale, WASpokane, WA
Tacoma, WAVancouver, WAYakima, WABeckley, WV
Bridgeport, WVCharleston, WVHuntington, WVKearneysville, WV
Martinsburg, WVParkersburg, WVWheeling, WVAppleton, WI
Eau Claire, WIGreen Bay, WILa Crosse, WIMadison, WI
Milwaukee, WIWaukesha, WIWausau, WICasper, WY
Cheyenne, WYCheyenne, WYSheridan, WY


Job Description (Please follow all instructions carefully)

Summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Analysis and Decision Making
  • Oral Communication
  • Organizational Knowledge
  • Project/Program Management
  • Strategic Planning
  • Writing


Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of two quality level categories, CAT A/B, CAT C depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.

Veterans' preference is applied after applicants are assessed. Qualified preference eligibles who have a compensable service-connected disability of 10 percent or more (CPS, CP) are placed at the top of the highest category on the referral list (except for scientific or professional positions at the GS-9 level or higher). Remaining preference eligibles are placed above non-preference eligibles within their assigned category.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a rating of category CAT C to be rated as "well qualified" to receive special selection priority.