Customer Service Relations Assistant NF-02 Job in Fort Gordon, GA

Vacancy No. O3NAFDZ-25-12811968 Department Army Installation Management Command
Salary $15.00 to $17.00 Grade 2 to 2
Perm/Temp Temporary FT/PT Part-time
Open Date 10/3/2025 Close Date 10/9/2025
Job Link Apply Online Who may apply Public
Locations:
Fort Gordon, GA


Summary

This position is located at Pointes West Army Resort in Appling, GA. This location is not located on Fort Gordon.

**Hours of operation will be identified upon interview with hiring official **

If claiming Current/Former NAF or APF Employee preference, you are required to submit a copy of your personnel action (DA Form 3434 or SF-50) with your supporting documents to be eligible for this preference.

This job is open to

Clarification from the agency

United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

  • Performs customer service relations work that contributes toward the well-being of guests and the protection and safety of other employees and government property. Checks membership cards of persons desiring entrance to the facility.
  • Uses tact and diplomacy to deny entrance to unauthorized personnel and to those whose dress or manner does not meet prescribed standards. Ensures that patrons comply with applicable rules and standards.
  • Maintains prescribed area in a clean and orderly manner. Ensures compliance with fire, safety, and security standards. Familiarizes self with calendar of events in order to inform patrons of scheduled activities.
  • Provides security at designated areas by patrolling the premises to prevent unauthorized access. Performs routine security checks to insure buildings, gates and equipment are properly locked or secured.
  • Inspects grounds for fire, break-in, vandalism or trespassing. Reports incidents to proper authorities. Maintains log of authorized visitors and checks to insure visitors are authorized entry. May operate a motor vehicle.

Requirements

Conditions of Employment

  • Direct Deposit and Social Security Card is required.
  • Meet qualification/eligibility/background requirements for this position.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • Work is predominantly outside on a variety of terrain and weather.
  • Could be hot, cold, wet, dry windy and dusty.
  • Ability to perform the essential functions of the position with or without accommodation.
  • Work hours may involve weekends, weekdays, holidays, rotating shifts and night duty.
  • A valid drivers' license is required for positions that require the incumbent to drive and operate a motor vehicle.
  • Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation.
  • Males born after 12-31-59 must be registered or exempt from Selective Service, see www.sss.gov.
  • Position, duty hours, location and/or activity are subject to change based on mission requirements.
  • Must complete a CPR/basis Multi-Media First Aid Certification Course within 6 months of employment.

Qualifications

Related experience as described above. Must possess excellent customer services skills in order to communicate tactfully in attending to the needs of guests and enforce the various policies, requirements and rules of the facility for which employed.

Must be able to operate and use the various safety and other electronic and automated equipment involved in providing for the well-being of guests and the protection and safety of these guests, other employees and government property.

Must be able to speak English clearly to give direction and explain policy, rules and requirements pertaining to the use of the facilities and be able to read and comprehend written English i.e., policies, directives, etc.

The ability to work a regular or rotating schedule that may include evening or nights, weekends, and holidays.

Experience or knowledge preferred in the following computer software programs: Microsoft Word, PowerPoint, Excel and Outlook.

Ability to operate a cash register and utilize RECTRAC System preferred.

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration:

  • The Area of Consideration for this vacancy announcement is Worldwide. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)
Manual Applications:
  • If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 2:30pm by 10/09/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
PCS Costs
  • Payment Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Government's interest.
Pay-Band (NF or CY) Allowances and Differentials
  • This is a pay-banded position.
  • Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
  • Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
Incentives and Bonuses
  • Incentives will not be paid.
Foreign Overseas Allowances and Differentials
  • Overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.
Please check out our Applicant Information Kit: Other:
  • Information may be requested regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
  • Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
  • Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your Application Matters: How We Will Review It

We want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility.

  • Your application will be thoughtfully reviewed to see how well your experience and qualifications align with the requirements listed in this announcement. This includes your resume, supporting documents, and responses to the assessment questionnaire.
  • We will consider your responses to our application questionnaire.
  • If you're tentatively qualified, we'll take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation.
Note: If it's later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key.

Understanding Eligibilities: What You Can Claim When Applying

When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position.

Depending on your situation, you may be able to claim one or more of the following eligibilities:
  • NAF Preference 1 Spouse Employment Preference (SEP)
  • NAF Preference 2 Involuntarily Separated From the Military (ISMP)
  • NAF Priority Consideration 1 Business Based Action (BBA)
  • NAF Priority Consideration 2 Former NAF Employee (FNE)/Current NAF (CNE)/Current APF Employee (CAE)
  • NAF Priority Consideration 3 Outside Applicant Veteran (OAV) (Includes spouses and parents)


Tip: Be sure to review each eligibility question carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.

Required Documents

About Your Resume

Expedite Your Hiring
  • To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your resume.
Required Documents
  • Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
  • Valid Driver's License
  • Resume


Other Accepted Documents
  • Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
  • Cover Letter
  • DD-214/ Statement of Service
  • DA Form 3434
  • Valid Driver's License
  • If claiming Spouse Employment Preference (SEP) submit a copy of your marriage certificate along with the Military PCS Orders in order to receive consideration for SEP
  • To be eligible for CNE/FNE DA Form 3434 or SF 50 must be submitted at the time of application. (CNE/FNE)
  • To be eligible for Veterans Preference the DD214 Member 4 Copy must be submitted at the time of application. (OAV)
  • PCS Orders
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action

How to Apply

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number O3NAFDZ-25-12811968. The complete application package must be submitted by 11:59 PM Eastern Time on 10/09/2025 to receive consideration.

  • Click Apply to access the online application.
    • You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
    • Follow the prompts to select your resume and/or other supporting documents to include in your application.
      • Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details.
    • You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
    • After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.
    • You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application.
  • It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
  • Click this link to preview the application:https://apply.usastaffing.gov/ViewQuestionnaire/12811968.
  • Additional information on how to complete the online application process and submit your online application may be found at https://appsupport.usastaffing.gov/hc/en-us.
  • To verify of check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status, and the date it was last updated. For information on what each application status means, visit https://help.usajobs.gov/how-to/application/status.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.

Agency contact information

LOREATHA UPSHAW
Address
DZ-NAF-W6CBAA US ARMY GARRISON FT GORDON
DO NOT MAIL
Fort Gordon, GA 30905
US

Next steps

Our Next Steps to Review Your Application and Keep You Informed

1. Application Review

  • Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
  • If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.
2. Keeping You Informed
  • If you provided an email address, you'll receive a confirmation email letting you know we've received your application.
  • As your application moves through the hiring process, we'll send you updates and notifications via email.
  • Processing times may vary, but we'll do our best to keep you informed every step of the way.
Your Next Steps to Stay on Top of Your Application

1. Check Your Contact Information
  • If your contact information changes after the job announcement closes, let us know as soon as possible.
2. Ensure You Receive Updates
  • Double-check that your email address is accurate and that your inbox can receive messages from us,
  • Make sure your mailbox isn't full and check your spam or junk folder to avoid missing important updates about your application.
3. Sign Up for Text Alerts
  • Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.

We're excited about your interest in this position and look forward to reviewing your application!


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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