Customer Services Relations Assistant NF-02 Job in Fort Cavazos, TX

Vacancy No. O2NAFEF-24-12388534 Department Army Installation Management Command
Salary $16.00 to $16.50 Grade 2 to 2
Perm/Temp Permanent FT/PT Part-time
Open Date 4/16/2024 Close Date 7/16/2024
Job Link Apply Online Who may apply Public
Locations:
Fort Cavazos, TX


Job Description (Please follow all instructions carefully)

Summary

These positions is located at FMWR - Business and Recreation Division - Belton Lake Outdoor Recreation Area (BLORA).

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

This job is open to

Clarification from the agency

U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation. AN INITIAL CUT-OFF DATE WILL APPLY TO THIS VACANCY. ONLY THOSE APPLICATIONS RECEIVED BY 11:59 PM (EST) ON 23 APR 2024, WILL RECEIVE INITIAL CONSIDERATION. IF A SELECTION IS NOT MADE FROM THE FIRST LIST OF CANDIDATES, MANAGEMENT MAY REQUEST AN ADDITIONAL REVIEW OF ALL APPLICANTS WHO APPLIED BEFORE THE FINAL CLOSING DATE.

Duties

  • Independently performs customer service relations work that contributes toward the well-being of both civilian and military guests and the protection and safety of these guests, other employees and government property.
  • Uses tact and diplomacy to deny entrance to unauthorized personnel or to remove those not adhering to rules and policies, including those whose dress or manner does not meet prescribed standards.
  • Maintains assigned area in a clean and orderly manner. Ensures compliance with fire, safety and security standards. Familiarizes self with calendar of events in order to inform patrons of scheduled activities.
  • Provides security at designated areas by patrolling the premises to prevent unauthorized access. Performs routine security checks to insure buildings, gates and equipment are properly locked or secured.
  • Maintains log of authorized visitors and checks to ensure visitors are authorized entry. May operate a motor vehicle.

Requirements

Conditions of Employment

  • Direct Deposit and Social Security Card is required.
  • Meet qualification/eligibility/background requirements for this position.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • A valid driver’s license is required for positions that require the incumbent to drive a vehicle.
  • Subject to satisfactory completion of all preemployment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation.
  • Work hours may involve weekends, weekdays, holidays, rotating shifts and night duty.
  • Work is predominantly outside on a variety of terrain and weather. Could be hot, cold, wet, dry, windy and dusty.
  • Ability to perform the essential functions of the position with or without accommodation.
  • Must complete a CPR/basis Multi-Media First Aid Certification Course within 6 months of employment.

Qualifications

QUALIFICATION REQUIREMENTS:

Related experience as described above.

1. Must possess excellent customer services skills in order to communicate tactfully in attending to the needs of guests and enforce the various policies, requirements and rules of the facility for which employed.
2. Must be able to operate and use the various safety and other electronic and automated equipment involved in providing for the well-being of guests and the protection and safety of these guests, other employees and government property.
3. Must be able to speak English clearly to give direction and explain policy, rules and requirements pertaining to the use of the facilities and be able to read and comprehend written English i.e. policies, directives, etc.
4. The ability to work a regular or rotating schedule that may include evening or nights, weekends, and holidays.
5. Experience or knowledge preferred in the following computer software programs:Microsoft Word, PowerPoint, Excel and Outlook.
6. Ability to operate a cash register and utilize RECTRAC System preferred.

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration:

  • The Area of Consideration for this vacancy announcement is open to Local/ Surrounding Commuting Area. NOTE: Local / Surrounding Commuting area is defines as within 50 miles of Ft. Cavazos. Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.

Manual Applications:
  • If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 1PM by 07/16/2024 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
PCS Costs
  • Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.

Pay-Band (NF or CY) Allowances and Differentials
  • This is a pay-banded position.
  • Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
  • Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.

Please check out our Applicant Information Kit: Other:
  • Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
  • Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
  • Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.
  • If claiming Spousal preference must attach PCS Orders to Fort Cavazos with Marriage license.
  • If claiming Veteran consideration must attach DD 214 Member 4 Copy or Service 2 Copy.
  • Must be available to work rotating shifts to include nights, holidays, weekdays, and weekends.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

  • NAF Preference - Involuntarily Separated From the Military
  • NAF Preference - Spouse Employment Preference (SEP)
  • NAF Priority Consideration - Business Based Action
  • NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
  • NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
  • NAF Priority Consideration - Outside Applicant Veteran (OAV)
  • NAF Priority Consideration - Parent of a Veteran (OAV)
  • NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)

Required Documents

The following documents must be submitted with your application:

  • Resume



The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
  • Cover Letter
  • DD-214/ Statement of Service
  • If claiming Spousal preference must attach PCS Orders to Fort Cavazos with Marriage license.
  • If claiming Veteran consideration must attach DD 214 Member 4 Copy or Service 2 Copy.
  • PCS Orders
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action

How to Apply

You may submit your application package using one of the two methods identified below:

  1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 12388534. Announcement closes at 11:59 PM Eastern Time on the closing date listed on this announcement.
  2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.

Agency contact information

TANIKA BOYENS

Address

EF-NAF-W0VCAA US ARMY GARRISON FORT CAVAZOS HQ
DO NOT MAIL
Fort Cavazos, TX 76544
US
Learn more about this agency

Next steps

Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.