DESK CLERK LEADER NF-2 Job in Marine Corps Air Station Miramar, CA

Vacancy No. 74310 Department U.S. Marine Corps
Salary $21.00 to $22.00 Grade 02 to 02
Perm/Temp Permanent FT/PT Full-time
Open Date 8/22/2025 Close Date 9/7/2025
Job Link Apply Online Who may apply Public
Locations:
Marine Corps Air Station Miramar, CA


Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

This job is open to

Clarification from the agency

Open to Public

Duties

Responsible for the Front Office and supervises up to 10 desk clerks.  Manages assigned staff in accordance with established personnel management policies including Equal Employment Opportunity, and ensures compliance with fire, safety, security, sanitation, and other environmental issues.  Plan and organize subordinates work and determine quality and quantity of production.  Adjust work schedules to meet planned and unforeseen requirements. Supervise and administer leave, time keeping and personnel reporting requirements of subordinates.  

Assist Supervisor by leading and directing subordinates, answering questions, passing on instructions, resolving problems that arise, training new employees, and ensuring smooth flow of operations.  Coordinates billeting and housekeeping requirements for incoming and outgoing guests.  Coordinates with counterparts in the local hotel/motel industry to arrange space at a reasonable rate for patrons when space is not available at the Miramar Inn.  

Assists management in creating new initiatives that increase occupancy rate, deliver quality guest service, and maintain the required level of profitability.  Establish position descriptions and performance standards for subordinates and conduct employee evaluations and counseling.    

Accepts reservations, registers guests, assigns rooms, issues keys, calculates and posts all charges to guests' account, presents statement, collects payments, maintains records, manually and/or on a Personal Computer.

Responsible for change fund.  Answers telephone and operates telephone system.  Relays messages to guests.  Receives, sorts, and distributes mail.  Advises manager of any maintenance or guest problems.  Calls emergency maintenance if warranted.

Maintains a complete and systematic set of records relating to customer service transactions.  Checks to ensure the periodic procurement of supplies and equipment required for an efficient operation.

Provides World Class Customer Service with an emphasis on courtesy.  Assists customers and communicates positively in a friendly manner.  Acknowledges customers, smiles and makes eye contact.  Asks questions to determine, verify and solve problems.  Checks for satisfaction on the quality of goods and services.  Takes action to solve problems quickly.  Alerts the higher-level supervisor, or proper point of contact for help when problems arise.  

Adheres to safety regulations and standards.  Uses required safety equipment, and observes safe work procedures.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.  
Performs other related duties as assigned.
 

Requirements

Conditions of Employment

  • See Duties and Qualifications

EVALUATIONS:

Qualifications

High School Diploma or equivalent required.  Two years of work experience performing duties that indicate the ability to satisfactorily perform the above job duties.  This type of experience may be gained by performing duties in the related functional field of hotel management such as those involving Hotel Customer Service, Executive Housekeeping or Front Desk functions.  Ability to identify and resolve problem areas and recommend or execute solutions.  Ability to use a computer for word processing or data entry. This is a white-collar position where occasional lifting up to 20 lbs may be required.  Supervisory experience preferred.              

This activity is a Drug-free workplace.  The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.  Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
           *Education/certification certificate(s), if applicable.
           *If prior military, DD214 Member Copy
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

•      Stability of Federal Civilian Service

•      People with passion for doing work that matters

•      Quality of Work Life Balance

•      Competitive Pay

•      Comprehensive Benefit Packages

•      Marine Corps Exchange and Base Facility Privileges

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applications must be submitted online via the MCCS Careers website:

Resumes/applications emailed or mailed will not be considered for this vacancy announcement.  To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

If prior military, upload a copy of your DD214 Member 4 Company as an attachment to your MCCS careers profile under "My Job Applications" at https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=74310&PostingSeq=1

Required Documents to be considered for Military Spousal Preference:
Military Spousal Preference may be requested for positions NF-3 and below, Crafts and Trades (NA, NL, NS), and Child & Youth (CY) positions. 
    1. Spouses must meet the minimum qualifications posted in the job announcement. 
    2. Spousal Preference eligibility begins 30 days before the military sponsor's reporting date to the new duty location. 
    3. Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until converted or hired into a regular full-time or part-time position or is within a 60-day period of receiving new PCS Orders. 
    4. Spousal Preference applicants must provide a copy of the PCS order identifying a spouse's authorized move and the sponsor's reporting date to the new duty location.  If the spouse is not listed on the PCS orders, the spouse must provide documentation (i.e. marriage certificate, valid military ID, etc) verifying marriage prior to PCS orders (must have been married to the military sponsor before relocation to the new duty station). 
    5. Spouses with current or prior Federal service, submit a copy of the most receive performance appraisal rating.

NOTE: It is the applicant's responsibility to submit at the time of application the documents required to be considered for Military Spousal Preference.  Please verify that information required has been uploaded/submitted, legible, and accurate.  To check the status of your application or to return to a previous or incomplete application, log into your MCCS user account and review your application status.  MCCS Human Resources will not modify applications, resumes, or answers submitted by any applicant.  

Selective Service Registration:
If you are a male born after December 31, 1959 and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions.  You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.  

VACANCIES MAY BE FILLED BY METHODS OTHER THAN THE MERIT STAFFING PROGRAM WHEN IT APPEARS THAT THE BEST QUALIFIED PERSON CAN BE OBTAINED FROM OTHER SOURCES. 
 

Agency contact information

MARINE CORPS HOSPITALITY SVCS
Address
MARINE CORPS HOSPITALITY SVCS
3044 CATLIN AVENUE
QUANTICO, VA 22134-5003
USA

Next steps

All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


© 2006-2025, exclusive of U. S. government job opportunity announcements