Duties
Duties include but are not limited to:
Customer Service
- Shows courtesy, respect, and a positive attitude for patients, co-workers, and the public
- Provides assistance to customers with questions or concerns, provides service recovery
Chair Side Assisting
- Sets up operatory and/or surgery suite for planned dental procedure and cleans dental unit for timely turnover
- Passes instruments safely, accurately, and efficiently
- Keeps operative field clear of debris and retracts oral tissues effectively and comfortably
- Prepares dental medicaments and impression materials per manufacturer's instructions
- Accomplishes all intra-operative procedures within standard infection control protocols
- Assists in routine general dental procedures using concepts of four-handed dentistry
- Assists in specialized dental procedures, such as oral surgery, endodontics, periodontics, and prosthodontics.
- Maintains both routine and specialty dental equipment per manufacturer instructions and dental service standards
Dental Imaging
- Exposes both standard and specialty dental imaging in a digital format.
- Modifies setting to achieve the images as requested by the provider
- Images are characterized by diagnostic quality, accurately oriented and exposed
- Dental imaging safety techniques are utilized, and retakes are minimized
- Imaging requests are accomplished within the desired time frame
Infection Control and Equipment Sterilization
- Demonstrates proper infection control procedures in setting up and cleaning operatory
- Disinfects oral appliances to prevent cross contamination
- Properly prepares instruments for transfer to SPD for sterilization
- Follows all Standard Operating Procedures for Reusable Medical Equipment
- Works closely with SPD to ensure availability of instruments so that clinical care is not delayed
- Demonstrates proper infection control procedure in exposing images
Clerical Functions
- Assists in filling gaps in the doctor's schedule due to late cancellations and failed appointments
- Initiates computerized progress notes
- Assists dentist in charting findings and treatment plans in patient records
Information Management
- Maintains patient confidentiality per HIPAA with written and verbal information
- Follows computer security regulations
Patient Safety
- Modifies care as necessitated by patient's age and abilities (patient transfer and position)
- Provides accurate and understandable instructions to patients
- Participates in patient identification and time out per Joint Commission requirements
- Monitor patient condition during treatment, being alert for signs of physical distress
Employee Education
- Complies with Employee Education requirements
- Complies mandatory annual safety training sessions
Dental laboratory Functions
- Pours impressions and prepares study models
- Makes final denture impression trays and prepares bite rims
- Fabricates athletic mouth guards and bleaching trays
- Performs other dental laboratory functions as time and skill levels allow
Direct patient Care
- Monitor patient vital signs (BP, pulse, pulse oximeter) and condition during invasive treatment and during recovery period following procedure
- Applies topical anesthetic at the injection site
- Applies topical fluoride
- Makes impressions for diagnostic casts and preliminary impressions for prosthetic fabrication
- Removes plaque and soft debris from removable prostheses
- Provides patient preventative education and oral hygiene instruction
- Provides post-operative and another appropriate patient education
Reusable Medical Equipment (RME)
- The incumbent will have knowledge of the processes for Reusable Medical Equipment (RME) as required by this position. The incumbent will be required to maintain current knowledge of the Standard Operating Procedures (SOPs) which document the processes and procedures for cleaning, disinfection, sterilization and preparation of RME appropriate to this position. The incumbent will be able to demonstrate their ability to utilize an acceptable proficiency in the use of RME appropriate to this position.
Work Schedule: Monday - Friday, 7:30am - 4:00pm
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Requirements
Conditions of Employment
- You must be a U.S. Citizen to apply for this job.
- All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements:
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Experience: Six months experience that demonstrates the applicant's ability to perform the work, or provides familiarity with the work. OR,
- Education: Successful completion of a 1-year dental assistant program accredited by the American Dental Association's Commission on [Dental] Accreditation (CODA).
- Experience/Education Combination: Equivalent combinations of experience and education are qualifying.
Certification. Certification by the Dental Assisting National Board (DANB). The American Dental Association (ADA) recognizes DANB as the national certification for Dental Assistants. DANB certification is not required, but highly desirable for the appointment of Dental Assistants up to and including the full performance level, and is required for all positions above the full performance level.
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Grandfathering Provision. All persons employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, including certification for positions above the full performance level that are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
- Such employees may be reassigned, promoted up to and including the full performance journey level, or changed to lower grade within the occupation, but may not be promoted beyond the journey level or placed in supervisory or managerial positions. Such employees MUST meet the certification requirement before they can be promoted to those higher grade levels
- Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
- Employees initially grandfathered into this occupation, who subsequently obtain additional education and/or licensure/certification/registration that meet all the basic requirements of this qualification standard must maintain the required credentials as a condition of employment in the occupation.
- If an employee who was retained under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
Grade Determinations:
GS-3: Experience or Education. None beyond the basic requirements.
GS-4: Experience or Education. In addition to the basic requirements, 1 year of experience at the next lower level, OR 2 years of education above high school that included completion of a dental assistant program accredited by the American Dental Association's Commission on Dental Accreditation (CODA). In addition, the candidate must demonstrate the following KSAs:
- Basic knowledge of infection control and safe instrument handling.
- Basic knowledge of dental procedures and medical emergencies.
- Ability to perform basic radiographic image capture and processing/retrieval.
- Basic knowledge of maintenance, care and storage of dental equipment.
- Basic knowledge of patient privacy requirements.
GS-5: Experience or Education. In addition to the requirements listed at GS-4 above, applicants must demonstrate at least 1 year of experience equivalent to the next lower grade level that demonstrates the core competencies described at that level.
OR,
Successful completion of a full 4-year course of study that included or was supplemented by completion of a dental assistant program by (CODA). In addition the applicant must demonstrate the following KSA's:
- Knowledge of anatomy and ability to evaluate diagnostic quality .
- Broad knowledge of common medical emergencies and vital signs measurement.
- Basic knowledge of instruments, materials and standardized dental procedures.
- Ability to learn and utilize software programs used within VHA.
- Basic communication skills to provide patient instructions according to established protocol.
GS-6: Experience. At least 1 year of experience equivalent to the next lower grade level that demonstrates the core competencies described at that level. In addition, the candidate must demonstrate the following technical KSAs:
- Ability to identify normal oral anatomy.
- Advanced knowledge of instruments, materials, and standardized dental procedures used in all phases of restorative, surgical, endodontic and periodontal care and procedures.
- Ability to monitor and perform basic interpretation of vital signs.
- Ability to independently provide procedure-specific patient education and appropriate referral of patient concerns to treating dentist.
- Ability to capture standard and special dental images of good diagnostic quality in traditional or digital formats.
- Ability to perform maintenance on dental equipment used for routine and specialty dentistry.
- Ability to enter and retrieve data utilizing electronic dental records.
- Ability to perform dental assistant-appropriate laboratory procedures.
Preferred Experience:
- 3-5 years of dental assistant experience
- Advanced knowledge of instruments, materials, and standard dental procedures used in dental procedures.
- Ability to monitor and perform basis interpretation of vital signs.
- Ability to independently provide procedure-specific patient education and appropriate referral of patient concerns to treating dentist.
- Ability to capture standard and special dental images of good diagnostic quality in traditional or digital formats.
- Ability to enter and retrieve data utilizing electronic dental records.
Reference: For more information on this qualification standard, please visit
https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-03 to GS-06.
Physical Requirements:
- Light lifting, under 15lbs
- Light carrying, under 15lbs
- Straight pulling (.5 hours)
- Pushing (.5 hours)
- Reaching above shoulder
- Use of fingers
- Both hands required
- Walking (1 hours)
- Standing (4 hours)
- Repeated bending ( 3 hours)
- Both legs required
- Ability for rapid mental and muscular coordination simultaneously
- Both eyes required
- Depth perception
- Ability to distinguish basic colors
- Ability to distinguish shades of colors
- Hearing (aid permitted)
Education
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application
NOTE: If your school was accredited by at the time of graduation but is no longer listed on the website, you must provide documentation of accreditation with your application packet.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Required Documents
To apply for this position, you must provide a complete Application Package which includes:
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this
checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (VA)
- License
- Other (1)
- Professional Certification
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Transcript
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit
Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.
Veterans' preference does not apply for internal or other current permanent Federal agency employees.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 01/24/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12666456.
- To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account,
https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.