Summary
This position is located at the Bureau of the Fiscal Service. As the Deputy Assistant Commissioner for Debt Collection Services, you will be a part of an organization that provides a centralized and comprehensive debt management program. We protect the financial interests of the American people by continuously improving the financial performance of the government through the efficient identification, prevention, collection, and resolution of delinquent debt owed to government agencies.
This job is open to
Clarification from the agency
This vacancy is open to all U.S. Citizens
Duties
As the Deputy Assistant Commissioner for Debt Collection Services, you will serve as one of the executives responsible for providing leadership, direction, and guidance, in the management and expansion of debt management services as required by the Debt Collection Improvement Act of 1996. As the Deputy Assistant Commissioner Debt Collection Services, you will:
- Provide executive leadership, direction, and oversight to the various programs and initiatives related to the collection and resolution of delinquent debt owed to government agencies.
- Formulates and establishes organizational goals and objectives for the debt management operations and programs.
- Negotiates agreements with paying and creditor agencies of the Federal Government to offset payments to collect delinquent debts.
- Has oversight responsibility for the receipt and deposit of collections, ensuring that the work is accomplished within prescribed regulations and guidelines.
- Plans and directs the activities of a high-volume, complex operations center comprised of a large number of employees, in a telecommunications-oriented environment.
- Establishes and monitors management and business metrics to measure initiative success and enable improvement in core debt management program functions.
Requirements
Conditions of Employment
- Complete a 1-year SES probationary period, unless already completed.
- Complete a Questionnaire for Sensitive Positions, SF-86, for a pre-appointment full-field background investigation. In addition, periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.
- Complete a Declaration for Federal Employment (https://www.opm.gov/forms/pdf_fill/of0306.pdf).
- Complete an Executive Personnel Financial Disclosure Report annually.
- Undergo appropriate tax checks.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System (https://www.sss.gov/) or are exempt from having to so so.
- Have your salary sent to a financial institution of your choice by Direct Deposit / Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (https://www.uscis.gov/i-9).
- Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Obtain and use a Government-issued charge card for business-related travel.
- You may be subject to pre-employment and/or random drug testing.
- You must be a U.S. Citizen or National.
Qualifications
All applicants must meet the qualifications and eligibility requirements by the closing date of the announcement.
As a basic requirement, applicants must demonstrate at least one year of progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined under the Executive Core Qualifications and Mandatory Technical Qualifications. Typically, experience of this nature will have been gained at or above the GS-15 grade level in the Federal service or its equivalent with state or local government, the private sector, or non-governmental organizations. Failure to meet this basic qualification requirement will disqualify the applicant.
Evidence must be provided that clearly demonstrates the applicant has the necessary level of executive potential, skills, abilities, specialized knowledge, and technical qualifications to perform as a SES executive. This evidence must include clear, concise examples that emphasize the applicant's level of responsibilities, scope and complexity of assignments, program accomplishments, policy initiatives, and long-range planning.
The best qualified candidates will be determined by assessing experience, education, awards, performance appraisals, and supervisory evaluations for this position. These assessments will be made against the Executive Core Qualifications and Mandatory Technical Qualifications.
EXECUTIVE CORE QUALIFICATIONS (ECQs): The ECQs describe the leadership skills needed to succeed in the SES and provide the focus for OPM certification of executive qualifications.
ECQ 1 - Leading Change - The ability to bring about strategic change, both within and outside the organization to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. Competencies: creativity and innovation, external awareness, flexibility, resilience, strategic thinking, vision.
ECQ 2 - Leading People - The ability to lead people toward meeting the organization's vision, mission and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Competencies: conflict management, leveraging diversity, developing others, team building.
ECQ 3 - Results Driven - The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Competencies: accountability, customer service, decisiveness, entrepreneurship, problem solving, technical credibility.
ECQ 4 - Business Acumen - The ability to manage human, financial, and information resources strategically. Competencies: financial management, human capital management, technology management.
ECQ 5 - Building Coalitions - The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Competencies: partnering, influencing/negotiating
Fundamental Competencies - Interpersonal Skills, Oral Communication, Written Communication, Integrity/Honesty, Continual Learning, and Public Service Motivation are cross-cutting and provide the foundation for success in each ECQ.
For each ECQ, it is recommended that you provide at least one example of your qualifications using the challenge, context, action, and result model described on the above website.
Additional information about the ECQs can be found on the OPM SES website at:
http://www.opm.gov/policy-data-oversight/senior-executive-service/reference-materials/guidetosesquals_2012.pdf
MANDATORY TECHNICAL QUALIFICATIONS (MTQs): The following qualifications are required for the incumbent to perform the duties of the position. You must demonstrate all of the MTQs to be rated eligible for this position.
MTQ 1: Demonstrated experience leading multi-faceted organizations that provide financial services (e.g., payments, collections, accounting, etc.) to a programmatically diverse and nationally distributed customer base.
MTQ 2: Experience evaluating and enhancing the efficiency and effectiveness of large financial service programs and processes; skill in identifying improvements, challenging the status quo, and adapting those opportunities to achieve organizational goals and objectives.
MTQ 3: Experience providing leadership in an environment that requires understanding of organizational dynamics including interplay between policy and operations; including experience supporting high-level officials with changing priorities.
MTQ 4:Experience leading organization change management initiatives using values to develop plans and programs that improve personal and organizational effectiveness.
Education
This job does not have an education qualification requirement.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and responses to the mandatory ECQs and MTQs are an integral part of the process for evaluating your basic qualifications for this SES position. We recommend that you emphasize your level of responsibility, the scope and complexity of programs managed, and program accomplishments (including the results of your actions) in your resume, ECQ and MTQ responses, and any other materials you provide. Initial review of your application will be conducted by a Human Resources Specialist to determine if you meet the eligibility and qualification requirements of this position. Applicants who meet these mandatory requirements will be considered minimally qualified and will be evaluated by a panel of senior executives to determine the best qualified candidates. If you are among the top qualified candidates, your application may be referred to a selecting official for consideration and possible interview.
Required Documents
Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position. ALL APPLICANTS (REQUIRED):
- Resume or application.
- Responses to the mandatory ECQ and MTQ questions.
NOTE: ECQ submissions are not required for applicants who are currently in the SES, former career SES appointees who are eligible for career reinstatement in the SES, or graduates of an SES Candidate Development Program who have been certified by OPM.
- If you successfully completed an SES Candidate Development Program (CDP), you must submit a copy of your Qualifications Review Board certification.
- If you are a current, retired, or former Federal employee, you must submit a copy of your most recent SF-50, Notification of Personnel Action, for verification of current or prior Federal employment status, if applicable.
Recommended Documents: In addition, we recommend that you submit the following:
- A copy of your college transcripts or a list of college courses, if applicable; and
- A copy of your most recent supervisory appraisal of performance
How to Apply
A complete on-line application will require the submission of the following: resume, responses to the mandatory ECQ and MTQ questions, and supporting documentation (see list of required and recommended documents below).
The following instructions outline the application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 7:00 a.m. - 4:30 p.m., Monday
- Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
Fiscal Service provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application:
-Log into your USAJOBS account ( USAJOBS Login)
-Under "application status," click "Track this application" and you will be taken to the agency website where you can check your application status.For more information regarding the job and applicant status, please refer to https://www.usajobs.gov/Help/how-to/application/status/ If you wish to make changes/updates to your application and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to your application. No updates can be made once the announcement has closed. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
To preview the assessment questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12422409
Next steps
You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate, or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
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