Summary
This position is located in the Office of the Chief Information Officer (OCIO), National Credit Union Administration (NCUA). The incumbent will be responsible for supporting the Chief Information Officer (CIO) in establishing the organization's IT strategy and roadmap, and safeguarding, operating, and maintaining its technology resources.
This job is open to
Clarification from the agency
All U.S. Citizens and ICTAP eligibles.
Duties
As the Deputy Chief Information Officer, you will:
- Support the Chief Information Officer (CIO) in overseeing the IT programs, special projects, policies, services and resources necessary to support the mission and operations of the agency as directed by the NCUA Board, and Federal government regulations, directives, and guidance.
- Maintain a proactive vision, strategy, and enterprise roadmap for the OCIO consistent with NCUA's strategic plan.
- Develop and/or leverage in-house expertise (e.g., Lean Six Sigma) for identifying, creating, and/or optimizing processes for critical IT functions or services.
- Lead OCIO budget planning, analysis, execution, and management, including ensuring full transparency and sound and effective stewardship of allocated funds by adhering to strict internal protocols on costs and expenditures.
- Measure and report OCIO operational effectiveness and efficiency through a balanced score card for areas of importance such as: Customer satisfaction; Employee engagement and skill/core competency development; Impact of solution and service delivery on Agency workforce productivity and overall cost effectiveness; Use of benchmarking for identifying new methods and solutions; Compliance with Federal regulations, directives, etc.; and Internal process quality and effectiveness, and continuous improvement progress; and others.
- Ensure the legal, appropriate and effective acquisition of all agency OCIO IT products and services, confirming that management controls and monitoring is in place to report and measure overall success for this critical activity.
- Manage the effective use of a diverse staff of NCUA employees and contractors. Oversee recruiting highly qualified staff throughout OCIO. Maintain an engaged, collaborative and innovative culture for the office. Set priorities and performance standards for staff. Ensure that the OCIO training resources are allocated to maximize value and maintain a technologically leading-edge environment.
- Ensure compliance with current and future legislation and regulations pertaining to Federal government IT operations, such as the Paperwork Reduction Act, the Federal Information Security Management Act, Section 508 of the Rehabilitation Act of 1973 (amended) and others.
- Facilitate the OCIO customer engagement to understand customer experience-related opportunities and challenges, emerging requirements, and communicate future advances in IT capabilities and services.
- Adhere to and enforce agency security instructions and programs established by the Chief Information Security Officer (CISO) to ensure the confidentiality, integrity and availability of systems, networks and data. Respond to IT security incidents when they occur.
Requirements
Conditions of Employment
- You must complete a Public Financial Disclosure Form.
- You must be a U.S. Citizen.
- This position is eligible for telework.
- Suitable adjudication of background/security investigation is required.
- You may be required to serve a trial or probationary period.
- This position is subject to drug testing.
- This position is an Essential Continuity Position
- Must be able to obtain and maintain a Top Secret/SCI clearance.
Qualifications
For the SS-01 grade level, you must have one year (12 months) of full-time specialized experience comparable in difficulty and responsibility to the CU-15 grade level in the public or private sector.
Qualifying specialized experience must include experience serving as a senior official or executive managing a staff or division with responsibility for IT contractor sourcing, IT security, IT Operations and the full range of IT services for both on premise and cloud-based application solutions, infrastructure, and networks.
You must provide specific details in your resume as to how your work experience meets the specialized experience for this position. Please include the month, year, grade and hours worked for each position held. Failure to provide specific details in your resume may result in an ineligible rating due to not meeting the specialized experience. Ensure that your experience and accomplishments reflect the Executive and Technical Competencies.
EXECUTIVE CORE QUALIFICATIONS (ECQs): You must clearly demonstrate in your resume that you possess all the executive qualifications listed below. We recommend that your resume emphasizes your level of responsibilities, the scope and complexity of programs managed, and your program accomplishments, including the results of your actions.
PLEASE NOTE: Although it is not required, applicants are encouraged to address the Executive and Technical Core qualifications separately.
- Leading Change. This qualification encompasses the ability to develop and implement an organizational vision, which integrates key national and program goals, priorities, values, and other factors. Inherent to it is the ability to balance change and continuity, to continually strive to improve customer service and program performance within the basic government framework, to create a work environment that encourages creative thinking, and to maintain focus, intensity and persistence, even under adversity.
- Leading People. This qualification involves the ability to design and implement strategies which maximize employee potential and foster high ethical standards in meeting the organization's vision, mission and goals.
- Results Driven. This qualification stresses accountability and continuous improvement. It includes the ability to make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of programs and policies.
- Business Acumen. This qualification involves the ability to acquire and administer human, financial, material, and information resources in a manner which instills public trust and accomplishes the organization's mission, and to use new technology to enhance decision-making.
- Building Coalitions/Communication. This qualification involves the ability to explain, advocate and express facts and ideas in a convincing matter, and to negotiate with individuals and groups internally and externally. It also involves the ability to develop an expansive professional network with other organizations, and to identify the internal and external policies that impact the work of the organization.
Technical/Professional Core Qualification (TCQ):
Demonstrated leadership experience and expert knowledge in managing IT operations, applications, and infrastructure; customer care; developing IT strategic plans; and directing resource allocation.
Education
Education may not be used in lieu of specialized experience for executive positions.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
For Category Rating: Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. Qualified candidates will be assigned to a quality category. The category assignment is a measure of the degree to which your background matches the competencies required for this position.
Your application package will be reviewed for completeness (resume, completed assessment questionnaire, and supporting documentation). You will not be considered if you fail to submit all the required documents as outlined in this vacancy announcement.
If you meet the basic qualifications/specialized experience requirements, your resume will be evaluated by an NCUA ERB rating and ranking panel to determine the extent to which you possess the required executive and technical qualifications, your application will be placed in one of three categories based on the score of your ECQs/TCQ:
Best Qualified - Applicants possessing experience that substantially exceeds the minimum qualifications of the position.
Well Qualified - Applicants possessing experience that exceeds the minimum qualifications of the position.
Qualified - Applicants possessing experience that meets the minimum qualifications of the position.
Best Qualified candidates will be referred to an NCUA ERB interview panel for a possible interview. The ERB interview panel will make recommendations on final selections to the appointing authority.
Reference Checks: Reference checks will need to be conducted before an offer of employment for the top candidate(s) for this position. The reference checks will need to be conducted with current and former supervisors, if applicable, as a part of NCUA's selection assessment process.
Application of Veterans' Preference: The category rating process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10% must be listed in the highest quality category (except in the case of scientific or professional positions at the CU-09 level or higher).
You May be Required to take a Leadership Assessment.
To preview the application questionnaire, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/12188028
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Required Documents
To apply for this position, you must provide a complete application package which includes:
1. Resume (required)
2. Other supporting documentation:
- Cover letter (optional)
- Veterans' documentation (see below for requirements)
- CTAP/ICTAP documentation (see below for requirements)
- College transcript(s), if qualifying based on education or if listed as a basic requirement
VETERANS: If you wish to receive consideration for veteran's preference you must submit a copy of your veteran's documentation including a DD-214 (member 4 copy preferred, however, the documentation provided must contain dates and character of service) along with a VA letter, SF-15, etc., if applicable. If you are a current active duty service member, please submit an official statement of service from your command.
If you are a current active duty military member who does not have a DD-214 and is claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days from the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by, or by the direction of military members' military personnel offices, unit commanders or higher headquarters.
CTAP/ICTAP: Federal employees seeking CTAP/ICTAP eligibility must submit proof of their eligibility:
- Copy of agency notice;
- Most recent performance rating; and
- SF-50 noting current position, grade level and duty location or Certification of Expected Separation, Reduction In Force separation notice.
To be well-qualified and exercise selection priority for this vacancy, displaced federal employees must be rated well-qualified or above on the rating criteria for this position. For additional information, click CTAP.
YOUR RESUME MUST provide specific details as to how your experience meets the specialized experience as described in the vacancy announcement. When describing your experience in your resume, please be specific. We will not make assumptions regarding your experience. Please ensure that your resume includes the grade (if you are a current or previous federal employee), month and year that you began and ended for each position held or that position may not be credited toward meeting the specialized experience requirement. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating.
YOUR RESUME MUST support your responses to the online questionnaire. Failure to provide support may result in a lower rating and/or you may be excluded from consideration. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.
How to Apply
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the "Required Documents" section.
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YOUR APPLICATION AND SUPPORTING DOCUMENTS ( i.e. TRANSCRIPTS, CERTIFICATIONS, etc.) MUST BE RECEIVED BY 11:59:59 P.M. EST ON 10/11/2024 TO RECEIVE CONSIDERATION.
To begin, click "Apply Online" to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement.
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the "Application Status" link and then select the "More Information" link for this position. The "Application Status" page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
The preferred method to apply is online. If an alternate method is needed, please click on the following link for detailed instructions: Alternate Application Method.
Next steps
Once your online application is successfully submitted you will receive an email notification from the system confirming receipt. Your application will then be evaluated, and you will receive further notification(s) as the status of your application is updated. You may check the status of your application at any time by logging into your USAJOBS account and clicking on your application.
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