Duties
The Director, Enterprise Services Center (ESC) provides executive leadership and strategic direction for this large and complex organization. The Director establishes corporate priorities aligned with Federal Aviation Administration (FAA) and Department of Transportation (DOT) goals, effectively managing the fiscal and human resources essential for organizational success. The Director is responsible for delivering high-quality, cost-effective products and services to multiple federal agencies and operating entities, encompassing information technology solutions, enterprise financial systems, information systems security, and accounting operations.
The incumbent oversees a workforce of approximately 635 federal and 330 contract employees in Oklahoma City and manages operations through more than 60 subordinate managers, supervisors, and ESC Deputy Director. The Director is responsible for the efficient and effective management of $180 million in annual operating revenue for the ESC, ensuring the delivery of high-quality services while maintaining financial oversight and operational excellence.
Principal Responsibilities:
- Oversees service delivery and performance of information management applications for FAA, DOT, and other Federal Government agencies. Provides financial operations services such as accounts payable, accounts receivable, financial statements, asset management, and payroll operations.
- Manages information technology solutions, including software engineering, applications development, systems hosting, help desk services, office automation, networking services, telecommunications, and media/printing services across multiple federal government agencies.
- Provides information systems security services for risk management to achieve Federal Information Security Management Act compliance. Conducts third-party assessments under the Federal Risk and Authorization Management Program (FedRAMP) process and validates an external organization's quality management and technical competence.
- Drives process improvement and cost savings through efficiencies and economies of scale. Optimizes internal ESC business operations through applied business acumen, continuous process improvement, and the application of emerging technology.
- Develops customer service standards, organizational mission and goals, governance models covering all stakeholders, and financial and quality-based performance standards.
- Leads innovation, modernization of technology, automation of processes, standardization of data and processes to achieve efficiencies while ensuring compliance with federal policies.
- Represents the ESC on highly visible, inter-agency, and national efforts that affect operations. Communicates ESC positions on strategic issues and initiatives to top officials of various Federal and private sector organizations.
How to Apply
A resume and narrative addressing the requirements listed in this announcement should be submitted online via the Apply button on this announcement. Uploaded resumes and narratives must be submitted in Word (or Word compatible) or PDF format. All documents must be received by 11:59 PM Eastern Time on the closing date of the announcement in order to receive consideration for the position.
THESE DOCUMENTS SHOULD BE ATTACHED TO YOUR APPLICATION IN USAJOBS.
You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
In addition to submitting a resume, applicants should address each of the leadership and technical requirements individually, describing work accomplishments that relate to each requirement.
Leadership requirements reflect the
FAA Executive Success Profile, which describes the behaviors and characteristics required of all FAA executives. Refer to the Executive Success Profile for examples of competencies that are associated with each leadership dimension. It is important that you describe
actual accomplishments, rather than discussing your philosophy of the leadership dimensions. You are encouraged to use the
"Challenge-Context-Action-Result (CCAR)" model to address the requirements.
If you are currently serving under a career Senior Executive Service (SES) or an FAA Executive System (FAES) appointment, are eligible for reinstatement into the SES or FAES, or have successfully completed an SES Candidate Development Program (CDP) approved by OPM, you only need to submit a resume and narrative statement covering each of the Technical Requirements listed above. You do not need to submit a narrative on the Leadership Requirements. SES CDP graduates should submit a copy of their CDP program certification with their package.
Next steps
Once your complete application is received, we will conduct an evaluation of your qualifications and determine your ranking. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 45 days of the closing date of this announcement. You will be notified of the outcome.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.