Director Of Programs Job in CHICAGO, IL

Vacancy No. 21-SES-02 11081431MOC Department Railroad Retirement Board
Salary $132,552.00 to $199,300.00 Grade 00 to 00
Perm/Temp Permanent FT/PT Full-time
Open Date 4/15/2021 Close Date 5/14/2021
Job Link Apply Online Who may apply Status Candidates

Job Description (Please follow all instructions carefully)
  • Open & closing dates

    Opening and closing dates 04/15/2021 to 05/14/2021

  • Service

    Senior Executive

  • Pay scale & grade

    ES 00

  • Salary

    $132,552 to $199,300 per year

  • Appointment type


  • Work schedule



1 vacancy in the following location:

  • Chicago, IL
Relocation expenses reimbursed

Yes You may qualify for reimbursement of relocation expenses in accordance with agency policy.

Telework eligible

Yes as determined by agency policy

This job is open to
  • Senior executives

    Those who meet the five Executive Core Qualifications (ECQs).

  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

Announcement number

21-SES-02 11081431MOC

Control number


  • Duties
    Duties Summary

    As Director of Programs, you will be responsible for planning, directing, organizing, and coordinating the benefit claims processing and payment operations of the agency. The incumbent reports directly to the RRB's three member Board. This position is a career reserved position in the Senior Executive Service and is located at our national headquarters in Chicago, Illinois.

    Learn more about this agency

    As Director of Programs, you will:

    • Plan, direct, organize, and coordinate with and through subordinate directors, the claims operations sections responsible for retirement, survivor, disability, unemployment and sickness benefits and Medicare claims.
    • Plan, direct, organize and coordinate with and through subordinate directors, the sections responsible for claims policies, adjudication systems and program evaluation.
    • Plan, direct, organize and coordinate with and through subordinate directors, the recording of railroad service and compensation for all railroad industry employees.
    • Maintain the integrity of claims processing operations and evaluate the effectiveness and efficiency of the claims processing operations and activities.
    • Carry out managerial responsibilities over assigned organizations including goal and objective setting, ensuring standards are met, formulating long-range plans, rating or reviewing work performance, establishing elements and standards, ensuring adequate staff and training, resolving complex problems, and initiating or reviewing and approving disciplinary actions.
    • Establish and maintain liaison with officials throughout the agency, in other Federal agencies and with rail management and rail labor officials, to further agency goals and resolve sensitive matters or complex problems.
    • Establish and maintain a cooperative working relationship with the union and work with management and union to resolve labor/management issues.
    • Advise the Board Members and senior management officials on the design, development and implementation of Office of Programs' business objectives and policies.
    • Serve as a Member of the Executive Committee.

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status


    Promotion Potential


  • Requirements
    Requirements Conditions Of Employment
    • Must be a U.S. Citizen
    • Males born after 12/31/59 must be registered for Selective Service
    • Suitable for Federal employment, determined by a background investigation
    • May be required to successfully complete a probationary period
    The Board shall appoint as the Director of Programs, an individual with demonstrated ability and experience at a senior management level, in planning, directing, organizing, and coordinating the benefit claims processing and payment operations in a large organization.

    You must meet the Executive Core Qualifications (ECQ's) and Mandatory Technical Qualifications (MTQ's) identified below and your application must demonstrate that you possess these qualifications.

    Applicants MUST have demonstrated progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined under Executive Core Qualifications (ECQ's) and Mandatory Technical Qualifications (MTQ's). Typically, experience of this nature will have been gained at or above the GS-14/15 grade level in the Federal service or its equivalent with state or local government, the private sector, or non-governmental organizations. Failure to meet this basic qualification requirement and all executive and technical qualification factors defined below automatically disqualifies an applicant.

    Applicants for an initial SES career appointment must clearly demonstrate that they possess the broad executive core qualifications needed to succeed in the SES. The Office of Personnel Management (OPM) is required by law to review the executive qualifications of each new career appointee to the SES prior to appointment. Therefore, failure by non-SES members to address each of the required ECQ's and MTQ's will result in disqualification of your application. Please provide examples that are clear, concise, and emphasize your level of responsibility, the scope and complexity of programs managed, program accomplishments, policy initiatives undertaken, the results of your actions, and level of your contacts. All qualified candidates will be evaluated on the relevance of their experience, education, training, self-development, honors, awards, and outside activities.

    Career Senior Executive Service Members who apply are expected to address only the MTQ's.

    Your ECQ statement must not exceed ten pages in length.


    ECQ 1 - LEADING CHANGE: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

    ECQ2 - LEADING PEOPLE: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

    ECQ 3 - RESULTS DRIVEN: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

    ECQ 4 - BUSINESS ACUMEN: The ability to manage human, financial, and information resources strategically.

    ECQ 5 - BUILDING COALITIONS: The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

    OPM's Guide to the Senior Executive Qualifications provides detailed information on the Executive Core Qualifications.

    MTQ's required of all applicants even if already SES certified.

    1. Demonstrated executive level experience planning, directing and coordinating one or more benefit (i.e. retirement, survivor, disability, etc.) claims processing and support operations for a Federal or State Government agency or for a large municipality or commercial organization.
    2. Executive level knowledge of benefit programs such as the Railroad Retirement Act, Railroad Unemployment Insurance Act, Social Security Act including provisions dealing with Medicare, or other entitlement programs.
    3. Demonstrated ability at the executive level providing policy recommendations and direction on administrative matters, including labor/management issues, for a Federal or State Government agency, for a large municipality or for a large commercial organization.

    Unless you have already been certified by a Qualifications Review Board (QRB) in the past, your ECQ's must be certified by a QRB before appointment can occur.

    Only experience obtained by the closing date of this announcement will be considered.


    Additional information

    • Salary for Senior Executive Service positions varies depending on qualifications
    • Selected candidate will be subject to a one-year probationary period in the Senior Executive Service unless the required probationary period has been served
    • Selected candidate is required to file a Financial Disclosure Report, OGE-278 within 30 days after his/her appointment, in accordance with the Ethics in Government Act of 1978
    • Veteran's Preference does not apply to the Senior Executive Service
    • The incumbent is subject to successful completion of a background investigation and favorable reference check

    If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

    How You Will Be Evaluated

    1. Agency advertises the position through the Government wide automated employment information system for a minimum of 14 days.
    2. Candidates submit their applications to the agency.
    3. Agency rating panel reviews and ranks candidates.
    4. Agency panel conducts structured interviews (optional).
    5. Agency Executive Resources Board recommends the best qualified candidates to the selecting official.
    6. Selecting official makes a choice and certifies that the candidate meets both the mandatory technical (MTQ's) and executive qualifications (ECQ's) for the position.
    7. Agency submits candidate's application package to an OPM-administered Qualifications Review Board (QRB) for certification of executive qualifications.
    8. Following QRB certification, agency appoints the candidate to the SES position.

    Background checks and security clearance
    Security clearance

    Not Required

    Drug test required


  • Required Documents
    Required Documents

    To apply for this position, you must provide a complete Application Package which includes:

    • Resume
    • Written narrative response to address each Executive Core Qualification (ECQ's) not to exceed 2 pages each for a total of 10 pages. Your narrative must address each ECQ separately. Additional information on ECQ's is available here. Applicants are encouraged to follow the Challenge, Context, Action and Result model outlined in the guide. It is recommended that you draft your ECQ's in a Word document and then upload into the system. Current SES does not need to submit ECQ narratives.
    • Written narrative response to address each Mandatory Technical Qualification (MTQ) not to exceed 2 pages each. Please give examples and explain how often you used your skills, the complexity of the knowledge possessed, the level of people with whom you interacted, the sensitivity of the issues you handled, etc. It is recommended that you draft your MTQ's in a Word document and then upload into the system.
    • Proof of SES status (if applicable). Proof consists of an SF-50 showing career status in the SES, and/or proof of certification of your ECQ's from the OPM administered Qualification Review Board (QRB).

  • Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply
    How to Apply

    Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:

    If you have not already, create a account:

    1. Enter an email address during the account set up - use the same email address you use for USAJOBS (your primary or secondary email address).
    2. Create a new password.
    3. Have a working phone number (mobile or landline) near you - will send you a security code.
    4. Finish setting up your account.
    5. Once you've finished setting up your account, you'll go back to USAJOBS to finish the process. Double check your USAJOBS Profile to make sure all of your information is accurate.
    Note: We recommend you don't use a .gov, .mil or .edu email address. Instead, you should use a personal (non-government) email address when you create your account.

    You also cannot use an email address you share with someone else.

    ** For any issues signing into, go to

    Once you have a account:
    • You need to use your email address, password and security code every time you want to sign into USAJOBS.
    • Follow the prompts in USAJOBS to take the online questionnaire, and submit the required documents. See Required Documents section for more details.
    • Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
    To update your application, including supporting documentation, at any time during the announcement open period by returning to your USAJOBS account. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.

    To verify the status of your application both during and after the announcement open period, log into your USAJOBS account. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, click here.

    Agency contact information RRB Human Resources RRB Human Resources

    Railroad Retirement Board
    844 N Rush St
    Chicago, IL 60611
    Learn more about this agency

    Visit our careers page

    Learn more about what it's like to work at Railroad Retirement Board, what the agency does, and about the types of careers this agency offers.

    Next steps

    The Bureau of Human Resources will review all applications to determine if applicants meet the mandatory technical qualifications of this position and the SES ECQ's. Those who meet the qualifications will be referred to a panel of SES members to determine the "best qualified" candidates. The panel will make a recommendation to the selecting official about the top candidates that s/he should interview. Once a selection is made, the selectee's application will be forwarded to the Office of Personnel Management (OPM) for approval by an OPM independent Qualification Review Board (QRB), unless the selectee is a current/ former SES executive or has successfully participated in an OPM approved SES Candidate Development Program.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.