Clarification from the agency

Your application will be considered if you are a: • GSA, OHRM employees only • GSA surplus or displaced employees in the local commuting area who qualify for the Career Transition Assistance Program (CTAP) You must be serving on a career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.

As a Director of Benefits and Retirement Center you will perform the following duties:

• Ensures transactional processing and maintenance of Office of Workers’ Compensation (OWCP) claims, employee benefits, and retirement actions, including Voluntary Separation Incentive Payment (VSIP) and Voluntary Early Retirement Authority (VERA), preparation of required forms, reconciliation of program data and records, and maintenance of hardcopy or electronic files; provides guidance, counseling, and training to employees and managers on program operations, policies, and procedures; and develops and disseminates OWCP, benefits, and retirement related communications and coordinates training delivery.
• Leads the development and implementation of agency benefits policies and procedures, including associated interpretive material to implement policy changes due to new legislation and/or requirements; presents and routes draft policy directives to HR leadership, Benefits and Retirement Center (BRC), and the GSA Executive Team to obtain input, provide high level briefings, and discuss prior to inputting policies into Controlled Document Tracker (CDT) routing process for final approval; responds to questions and inquiries from the Office of General Counsel regarding policies and directives; ensures GSA-wide implementation once approved.
• Applies a wide range of qualitative and/or quantitative methods to assess and improve program effectiveness and/or complex management processes, projects and systems; reviews specific goals and objectives; monitors the sequence and timing of key program events and milestones and evaluates overall program accomplishment.
• Provides authoritative advice and guidance to management officials, presents high-level briefings to HR leadership, BRC, and GSA Executive Team, prepares national communications, and represents GSA in intra and interagency meetings.
• Provides administrative and technical supervision necessary for accomplishing program work; establishes performance expectations and observes, evaluate, and manages staff performance; resolve complaints and recommend personnel actions; develops work improvement plans; provides guidance and counsel on work and administrative matters; and ensures compliance with safety, EEO, and affirmative action objectives.

Conditions of employment

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date, if applicable
• Register with the Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:

Qualifications

For each job on your resume, provide:

• the exact dates you held  each job (from month/year to month/year)
• number of hours per week you worked (if part time).    

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

The GS-0201-15 salary range starts at $150,359 per year.  

To qualify, you must have at least one year of specialized experience equivalent to the GS-14 level or higher in the Federal service.

Specialized experience is experience overseeing Federal retirement, benefits, and workers’ compensation programs, ensuring compliance with laws, regulations, and policies; interpreting and implementing HR and benefits policies, providing guidance to staff, managers, and senior leadership; planning, coordinating, and evaluating HR benefits program operations, identifying areas for improvement and implementing solutions to enhance efficiency and effectiveness; and communicating HR benefits program information and delivering training to managers, employees, and stakeholders.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

A panel of Subject Matter Experts (SMEs) will review the resumes of qualified candidates and assign a score for each of the five required Knowledge, Skills, and Abilities (KSAs) based on the experience documented in the resume and narrative responses.

1. Knowledge of Federal benefits, retirement, and workers’ compensation programs sufficient to oversee and provide training on program operations and ensure accuracy, consistency, and integrity of program data, records, and case management.
2. Knowledge of Federal HR policies and regulations sufficient to develop, interpret, implement, and obtain approval of agency benefits and retirement policies and procedures
3. Skill in evaluating program effectiveness, systems, and processes and implementing improvements to enhance program performance.
4. Skill in written and oral communication to provide authoritative guidance, present high-level briefings, prepare national communications, and present the organization in interagency settings.
5. Skill in providing administrative and technical supervision, managing staff performance, and directing the work of subordinate staff to accomplish Benefits, Retirement, and Workers’ Compensation program responsibilities.

Demonstration of these KSAs must be supported by your resume. Applicants should also make note of each KSA, as you will be asked to address them later in the application process.

Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process.  If selected, you may be required to provide supporting documentation.

If you are eligible for GSA’s Career Transition Assistance Plan (CTAP), your resume must clearly demonstrate experience in at least 3 of the 5 required Knowledge, Skills, and Abilities (KSAs) to receive priority consideration.

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

Resume: Your resume should not exceed 2 pages and must demonstrate the specialized experience related to the position for which you are applying. Resumes exceeding two pages will not be accepted by USAJOBS and will prevent your application from moving forward in the hiring process.  Your resume must contain the following information:

• Name, address, telephone number, email address;
• Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
• Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement.
• Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts.

Your resume should contain enough information to make a valid determination that you fully meet the basic, general, or specialized experience requirements for each grade level you are applying. This information must be clearly identified in your resume. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.

If you are CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

Current or Former Political Appointees: Submit SF-50.

Next steps