Director of Specialist Resources

National Credit Union Administration

Eastern Region

Summary

This position is at the National Credit Union Administration (NCUA) in the Eastern Region. This position serves as a Director of Specialist Resources.

This job is open to

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency

Current permanent NCUA employees who are in the competitive service and CTAP eligibles.

Duties

RELOCATION STATEMENT: Relocation may be offered to promotion eligible NCUA employees relocating near a major airport in one of the following Eastern Region states: Connecticut, Delaware, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., and West Virginia.

DUTY STATION STATEMENT: Duty location may be negotiable near a major airport in one of the Eastern Region states listed above. For NCUA employees currently residing in one of the states listed above, your duty station will not change.

As a Director of Specialist Resources primarily responsible for supervising Regional Lending Specialists, you will:

Evaluate employee performance and prepare performance appraisals;
Make recommendations for recognition of outstanding performance of assigned personnel;
Effect disciplinary actions such as warnings and reprimands and, when necessary, recommending specific disciplinary action involving serious offenses; Receiving informal and formal complaints from subordinates and resolving those that can be resolved within delegated authority.
Identify issues critical to an effective specialist program and provides timely guidance on such issues to regional management.
Participate with other regional staff in considering operational and administrative matters which may result in the establishment of NCUA and regional policies, objectives, long-range plans, changes in program emphasis, and other issues of major importance.
Negotiate or direct negotiation with officials of credit unions and state supervisory authorities.
Develop and implement a risk management framework and program for specific regional specialist areas including identifying, monitoring, and reporting macro regional risk.
Represent the Regional Director before internal and external stakeholders on subjects related to areas of expertise.
Contribute to the formulation of NCUA policy by serving as an advisor and consultant to the Regional Director on matters pertaining to specialized areas supervised.
Complete specialist feedback forms for each specialist supervised in compliance with National Supervision Policy (NSPM) requirements.
Supervise specialists in other specialty areas as needed.

Requirements

Conditions of employment

You must be a U.S. Citizen.
Suitable adjudication of background/security investigation is required.
A financial disclosure is required.
A probationary/trial period may be required.
Applicants must complete an assessment battery (i.e., Federal Supervisor Assessment) via the USA Hire platform if notified to do so.
Must complete initial online questionnaire.

Qualifications

Specialized experience is the experience that has equipped you with the specific knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled.

To qualify at the CU-15 level, you must have one full year of specialized experience equivalent to the CU/GS-14 level in federal service (obtained in either the public or private sectors). For the CU-14 level, specialized experience is defined as experience:

1. Directly completing or supervising the work of others examining or auditing financial institutions with more than $250 million in assets;

AND

2. Auditing or examining training or written guidance on laws, of laws, regulations, and concepts related to financial institutions and consumer and commercial lending issues, such as underwriting, internal controls, pipeline management, risk-based pricing, mortgage servicing rights, collections, covenants, and ongoing credit risk measurement, evaluation, reporting, mitigation, or agricultural lending;

AND

3. Supervising, leading or training others in the review of consumer and commercial lending issues, such as underwriting, internal controls, pipeline management, risk-based pricing, mortgage servicing rights, collections, covenants, and ongoing credit risk measurement, evaluation, reporting, mitigation, or agricultural lending.

You must meet the qualifications for this position by the closing date of this announcement.
Please note, all experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.

YOUR RESUME MUST provide specific details as to how your experience meets the specialized experience and competencies described in the vacancy announcement. When describing your experience in your resume, please be specific. We will not make assumptions regarding your experience. For qualification determination your resume must contain the dates of employment (i.e., month/year to month/year or month/year to present). If you are a current or former federal employee, you must provide your pay plan, series and grade (i.e. GS-0301-09) for each federal position you held. If your resume does not contain this information, you will not receive credit for the claimed experience, and your application may be marked as insufficient. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.

When creating your resume, please follow the instructions in the Required Documents section below as well as the guidance found here. Failure to provide adequate and required info details will result in an ineligible rating.

Your experience claimed in your resume must also support your responses to any online questionnaire taken during the application process. Failure to provide support may result in a lower rating and/or you may be excluded from consideration. The last resume submitted for this vacancy announcement will be used to determine qualifications and will supersede any previous submissions.

Education

Education may not be used in lieu of experience for this opportunity.

Additional information

SALARY: Pay will be set within the advertised pay range to align with the selectee's skills and experience and the requirements of the position in accordance with NCUA's compensation policy.

The salary range shown is NCUA's National Pay Rate (NPR) which includes a locality rate of 17.06% for the Rest of the U.S. (RUS) geographical area. Actual salary will be determined upon the location of the selectee and the applicable locality pay, per the NCUA's CU pay table, will be applied. The locality rates, by location, can be found on the NCUA Careers webpage under the Salary Information section.

EXCEPTION: If you are a current non-supervisory NCUA employee and are selected for reassignment into a supervisory position, you may receive up to a 10% salary increase, not to exceed the National Pay Rate (NPR) of the pay grade. Management will consider your current salary in relation to the duties and responsibilities of the new position.

SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. You may register or check the status of your registration by visiting the Selective Service website at http://www.sss.gov/.

This position is not in the bargaining unit.

Effective January 1, 2010, OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES (political) employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you must disclose that to the point of contact listed on this vacancy announcement.

Illegal drug use by individuals working for or on behalf of the federal government, whether on duty or off duty, is contrary to the efficiency of the service and in direct violation of the Controlled Substance Act and the Drug-Free Workplace Act.

NCUA IS A COMPETITIVE SERVICE FEDERAL AGENCY.

NCUA uses E-Verify, a web-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify, including your rights and responsibilities.

More than the number of positions listed may be filled through this vacancy announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

First, your application package will be reviewed for completeness (resume, completed assessment questionnaire, and supporting documentation). You will not be considered if you fail to submit all the required documents as outlined in this vacancy announcement.

Second, if you have a complete application package, your resume will be reviewed to determine if you meet the basic qualifications and specialized experience requirements (see "Qualification" section). You must provide specific details in your resume as to how your experience meets the specialized experience.

Third, your resume and supporting documentation may be compared to your responses to the assessment questions. The numerical rating you receive is based on your responses to the questions. If upon review it is determined that your resume and supporting documentation do not support your responses to the questions, your numerical rating may be adjusted and you may be excluded from consideration for this position.

In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

The self-assessment questions have been developed to evaluate your competency in the following areas:

Accountability
Customer Service
Decisiveness
Flexibility
Interpersonal Skills
Problem Solving
Resilience

Reference Checks: Reference checks must be conducted for the top candidate(s) before a tentative offer may be extended. The reference checks will need to be conducted with current and former supervisors, if applicable, as a part of NCUA's selection assessment process.

If you are found to be among the highly qualified candidates, your application will be referred to the selecting official for employment consideration. To preview the application questionnaire, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/13057386

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Required Documents

To apply for this position, you must provide a complete application package which includes:

1. Resume - Only resumes up to a total of two (2) pages will be accepted, applicants who submit resumes exceeding two pages will be removed from consideration.

Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files.
We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume.
The resume builder on USAJOBS can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

To maximize the content of your resume, you are advised to follow the guidance found here.

2. Other supporting documentation:

Cover letter, optional
Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction In Force separation notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
Most recent performance appraisal, optional

SF-50 Requirement: NCUA employees must submit a legible copy of a SF-50 Notification of Personnel Action. Your SF-50 must clearly show your position title, series, grade, tenure (block 24), type of service (block 34), and full performance level to confirm your status and eligibility. Information about how to read your SF-50 can be found on USAJOBS here. Award and detail SF-50s do not provide sufficient information to determine eligibility and are not acceptable.

SF-50s with an effective date within the past 52 weeks may not be sufficient. You may need to provide additional SF-50s-for example, along with a recent SF-50, consider submitting the SF-50 that documents your most recent promotion.

Where Can I Find My SF-50s? Copies of your SF-50s can be found in your Electronic Official Personnel Folder (eOPF).

CTAP: Federal employees seeking CTAP eligibility must submit proof of their eligibility:

Copy of agency notice; and
Most recent performance rating;

To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated 85 or above on the rating criteria for this position. For additional information, click CTAP.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section. The complete application package must be received by 11:59:59 P.M. ET on 10/05/2026 to receive consideration.

1. To begin, click "Apply" online to access the online application. You will need to be logged into your USAJOBS account to apply.

2. Complete the online application and upload all required documentation as listed in the Required Documents section.

3. USAJOBS Two-Page Resume Limit: Federal agencies may only accept resumes up to two (2) pages in length. Applicants with resumes exceeding two (2) pages will be removed from consideration. Ensure your resume clearly describes your relevant experience, education and accomplishments within this two--page limit. Visit the USAJOBS Help Center for more information.Visit the USAJOBS Help Center for more information.

The Office of Personnel Management has provided the following guidance to applicants:

Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files.
We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume.
The resume builder on USAJOBS can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

4. Carefully review your application package before final submission.

5. After submitting your application package, you will receive an acknowledgement email. You may check the status of your application at any time by logging into your USAJOBS account.

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for reasonable accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for reasonable accommodations must be received before starting the USA Hire Competency Based Assessments. Decisions on requests for reasonable accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need reasonable accommodations, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

Those who self-identify as meeting the requirements of the position (e.g. education, certification, specialized experience, etc.) will receive an email invitation to complete the USA Hire Competency Based Assessments. The invitation to the USA Hire Competency Based Assessments will be sent from the email address assessments@USAHire.opm.gov. Please plan to set aside at least three (3) hours for the USA Hire Competency Based Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the "Additional Application Information" page that can be located in the application record in your USAJOBS account.

To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the "Application Status" link, and then select the "More Information" link for this position. The "Application Status" page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.

Agency contact information

Wayne Shrader

Phone: (703) 518-1589
Email: sshrader@ncua.gov

Address: National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314
US

Next steps

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments.

Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.

Director of Specialist Resources Job in Location Negotiable After Selection