EDUCATIONAL TECHNICIAN Job in Fort McNair, DC

Vacancy No. NDU-25-12691180-EN Department National Defense University
Salary $69,923.00 to $90,898.00 Grade 9 to 9
Perm/Temp Permanent FT/PT Full-time
Open Date 2/20/2025 Close Date 3/13/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Fort McNair, DC


Summary

National Defense University (NDU) supports the joint warfighter by providing rigorous Joint Professional Military Education to members of the U.S. Armed Forces and select others in order to develop leaders who have the ability to operate and creatively think in an unpredictable and complex world.

This job is open to

Clarification from the agency

This announcement is open to current permanent Federal Civilian employees and current Federal VRA Employees in the local commuting area and Veterans Employment Opportunities Act (VEOA) eligibles, eligible Priority Placement Program DoD Military Spouses Preference (MSP) applicants, eligible PPP applicants, and Eligible Interagency Career Transition Assistance Plan applicants (ICTAP).

Duties

  • The incumbent is the point of contact for alumni, outside agencies, colleges, and centers on student transcripts.
  • Assists in the collation, maintenance, safeguarding, release, and utilization of official records of students, former students, and graduates. These records include transcripts, education verifications, background investigations, and diplomas.
  • Provides information to management concerning the latest trends in student registration, performance, and transcript production.
  • Writes and edits for departmental website and publications which are revised annually or semi-annually, and used by the military departments, other government agencies, the defense industry, and applicants for all courses.
  • Incumbent is the office lead for front-line customer service - answering shared telephone line, directing and helping any walk-in customers, and answering the basic inquires, transcript requests, and education verifications.

Requirements

Conditions of Employment

  • Must be a U.S. Citizen or National
  • Suitable for Federal Employment
  • Registered for Selective Service
  • This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
  • Must have or obtain and maintain a Secret security clearance.

Qualifications


One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-07 within the federal service, which demonstrates the ability to perform the duties of the position, is required.

Specialized Experience is defined as: experience analyzing educational data and assisting customers with inquires such as transcript requests or education verification.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education is not substitutable for specialized experience for this grade level.

Additional information

Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candidates will receive priority consideration at the full performance level only.

Initial Probationary Period: You will be required to serve an initial probationary period of one year if one has not already been completed.

Background or Security Investigation: This is a Non-critical Sensitve position which requires a background investigation. The individual selected for this position is required to obtain and maintain a Secret security determination to occupy a Non-critical Sensitve position within the agency as a condition of employment.

Interagency Career Transition Assistance Program (ICTAP): You must be well qualified for the position to receive special selection priority under the ICTAP. A qualified ICTAP eligible achieving a score of 85 or above will be considered "well qualified". For more information, go to: http://www.opm.gov/rif/employee_guides/career_transition.asp#ictap

Special Hiring Authorities: You may be considered for the vacancy if you are eligible for a special appointment authority such as those authorized for the severely disabled; certain Vietnam Era and disabled veterans; volunteers returned from the Peace Corps or Vista, etc. For more information, visit the following OPM websites: USAJOBS Resource Center: http://www.usajobs.gov/ResourceCenter; VetsInfo Guide: http://www.fedshirevets.gov/.

Veterans Employment Opportunities Act (VEOA): Veterans who are preference eligibles or who have been separated from the Armed Forces under honorable conditions after substantially completing an initial 3-year term (not less than 2 years and 11 months) may apply regardless of their current geographical location. Veterans must submit their DD-214, Certificate of Release or Discharge from Active Duty, to be considered under this authority.

Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candidates will receive priority consideration at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level.

PPP Application Based Preference Eligibles (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only.

Reemployed Annuitants: Department of Defense has the authority to hire annuitants without reduction in pay. For more information, go to: http://www.dtic.mil/whs/directives/corres/pdf/1400.25-V300.pdf

All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-4434 for assistance.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

HR will review your resume and supporting documentation to ensure you meet the basic qualification requirements. Applicants meeting the basic requirements will be further evaluated by information provided in the Assessment Questionnaire. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.

The Assessment Questionnaire takes approximately 15 minutes to complete and collects information on your education, training and experience related to the following critical competencies:

  • Computer Literacy
  • Customer Service
  • Data Entry and Analysis


You can preview the Assessment Questionnaire here: https://apply.usastaffing.gov/ViewQuestionnaire/12691180

Criminal History Inquiries- If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency @ dfas.indianapolis-in.zh.mbx.ssc-cc@mail.mil

Required Documents

You must provide a complete Application Package which includes:

  1. Résumé: The latest resume submitted will be used to determine qualifications.
  2. Complete Assessment Questionnaire
  3. Other Supporting Documents
The following supporting documents are REQUIRED to verify your individual eligibility status. Not all will apply for each applicant. They MUST be received by the closing date of the announcement.
  1. SF-50 - (If applicable) Notification of Personnel Action for current or former federal employees- with the exception of current permanent NDU employees, please provide your most recent SF50 or the SF50 reflecting Career/Career-Conditional tenure and the highest grade held on a permanent basis.
  2. If you claim Veteran's Preference:
    - You must submit a copy of your DD Form-214, Certificate of Release or Discharge from Active Duty", showing the dates of active duty service, type of discharge and the character of service. Alternatively, If you are a current military member in active duty service and do not have a copy of your DD Form-214, you must submit a written documentation (certification) from your branch of service certifying that you are expected to be discharged or released from active duty under honorable conditions no later than 120 days after the date the certification is submitted with your application for this position. The certification should also include your rank, dates of active duty service and what they condition of discharge is thought to be.
    - If claiming 10-point preference and/or are a 30% or more Disabled Veteran, you must submit both a DD Form-214 or expected discharge documentation as described above AND a copy of a letter from the Department of Veterans Affairs (VA) or your branch of service certifying the presence of service-connected disability and indicating the percentage of disability
    - If you are claiming eligibility based on 10-point derived veterans' preference (i.e. a spouse, widow/widower, or parent of a veteran claiming veterans' preference when the veteran is unable to use it), you must also submit a Standard Form 15 (SF-15) "Application for 10-Point Veteran's Preference" and any required documents indicated on the SF-15 to substantiate the claimed preference.
  3. ICTAP Eligibles: A copy of the RIF separation notice and SF50 if available.
  4. Special Hiring Authority: Documentation verifying eligibility.
  5. Performance Appraisal: Current or previous federal employees.
  6. Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference. Click here to obtain a copy of the Military Spouse PPP Self-Certification Checklist.
  7. Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist.
  8. Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist.
  9. Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist.
  10. Other documents identified in the announcement.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must provide a complete Application Package. See required documents below.

Click 'Apply Online' to create an account or log in to your existing USAJOBS account.
1. Follow the prompts to complete the assessment questionnaire and upload required documents.
2. Please ensure you click the Submit My Answers button to submit your application.
3. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete.

Your application submission must be complete, including all required documents, before you can be considered. You are responsible to verify in your Application Manager account that information and documents entered or uploaded are received, legible, and accurate.

WARNING: Failure to submit a complete application package including any required documentation by the closing date of the announcement at 11:59 EST, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered or uploaded is received, legible and accurate. HR will not modify answers submitted by an applicant.

Agency contact information

HR Customer Care Center
Address
National Defense University
300 5th Avenue Bldg 62
Washington, DC 20319
US

Next steps

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. The questionnaire will assess your qualifications for the job, and will be used to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps has been completed. After making a tentative job offer, we will conduct a suitability/security background investigation.

You will no longer need to call the HR Office to determine your application status. USAJOBS has added an alert setting to their system to drive status updates notification for applicants. You can elect to activate the proactive notification from your USAJOBS profile at any point during the application process to sign-up for automatic alerts when there are status changes for jobs to which you have applied.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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