• Provide emergency 911-call taking and communication services while serving as primary call taker for certified Public Safety Answering Point (PSAP) or Enhanced 911 system.

• Determine the nature of the emergency by caller interrogation and prioritizes all incoming emergency and non-emergency calls.

• Verify the location and call back number for a medical patient and determine the severity of the emergency situation using Emergency Medical Dispatch (EMD) checklists, in accordance with national standards.

• Operate and maintain telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the dispatch center for the base fire alarm system and the Enhanced 911 system.

• Operate computer based Hazardous Materials databases to provide field units with accurate information during emergencies.

Conditions of employment

• U.S. Citizenship Required
• Males must be registered for Selective Service, see Legal and Regulatory Guide
• Must be able to obtain and maintain secret security clearance
• Travel and relocation expenses will not be paid
• Incumbent must obtain International Fire Service Accreditation Congress Certification as a Telecormnunicator, Level II within 1 year of being hired
• This position is subject to provisions of the DoD Priority Placement Program
• This is a designated drug testing position. Incumbent may be subject to random testing for drug use
• Incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty (including weekends and holidays)
• Shift work and emergency overtime may be required
• Employee must maintain current certifications
• Disclosure of Political Appointments
• Incumbent is required to perform critical services regardless of weather conditions or base closure and report to the duty station at the regularly scheduled work time.
• Direct Deposit: All federal employees are required to have direct deposit.
• Works in close harmony with supervisor, co-workers, and others during day-to-day routines and during emergencies.
• 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.
• Depending on the type of position (competitive/excepted) you are selected for, you will be required to serve a 1-year probationary period OR 2-year trial period.
• Upon completion of your probationary/trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
• Must participate in exercises by relaying accurate information. Must be resourceful and alert to adequately perform duties
• Incumbent must be able to distinguish basic colors, and be able to hear (hearing aid permitted). Requires H-1 profile for entry; must maintain an H-2 profile each year

Qualifications

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Clerical and Administrative Positions.



SPECIALIZED EXPERIENCE: Applicants must have at least one year of specialized experience equivalent to the GS-05 level (or equivalent in other pay systems) in the federal service in which equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position. Specialized experience is experience which may have been gained while assisting in dispatching or scheduling emergency police, fire and medical services to the public; by answering emergency 911 calls; and responding with appropriate personnel and equipment which includes police, firefighting, hazardous materials, wild land firefighting, technical rescue and ambulance services.

To view qualifying experience, click on the following link: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2100/dispatching-series-2151/

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

1. Knowledge of communications operations in order to effectively gather information and prepare reports and statistical data accurately and quickly.
2. Knowledge of basic computer operations to include word processing, retrieval, and input of data.
3. Knowledge of emergency response rules, procedures and operations to resolve a wide range of problems to include location and availability of emergency apparatus, and the type of equipment needed for an emergency.
4. Ability to read maps which reflect such systems as electrical, water, gas, central heating distribution, sanitary sewer, storm drainage, and pollution control.
5. Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations.
6. Ability to work independently without immediate supervision.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

ADDITIONAL SIGNIGICANT FACTS PERTAINING TO THIS POSITION:

Incumbent must be able to obtain and maintain a current EMD (Emergency Medical Dispatcher) and CPR(Cardiopulmonary Resuscitation) certification, including initial and follow-on certification. Incumbent must participate in recurrent proficiency training, as directed.

This position is designated as a key position JAW AFI 36-507. Duties of this position are essential to the accomplishment of wartime/contingency operations. Incumbents of key positions must be removed from their military recall status if alternatives for filling of the position during an emergency are not available.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Your responses to the questionnaire may be compared to the documents you submit. The documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job.

Applicants who disqualify themselves will not be evaluated further.

BASIS OF RATING:
Your application will be rated under the Category Rating procedures based on the extent to which the quality, depth, and complexity of your experience and education relate to the qualifications requirement. Additional points are not added for Veteran's Preference; however, Veteran Preference is still applied.

Category 3, Best Qualified: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements.
Category 2, Highly Qualified: Candidates in this category possess good skills and experience above the minimum requirements.
Category 1, Qualified: Candidates in this category meet the minimum education and/or experience requirements.

Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire. The numeric rating you received is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully.

The following documents are required and must be provided with your application. Applicants who do not submit required documentation to determine eligibility and qualifications will be eliminated from consideration. Other documents may be required based on the eligibility you are claiming. Click here to view the AF Civilian Employment Eligibility Guide and the required documents.

1. Online Application: Questionnaire
2. Resume: Your resume may NOT exceed two pages, and the font size should not be smaller than 10 pts. You will not be considered for this vacancy if your resume is illegible/unreadable. Additional information on resume requirements can be located under "How To Apply".
3. License: You must submit copies of your current license.
4. Veterans: If claiming 30% Disabled Veteran or Veteran's Preference - Submit VOW certification memo or copy of the official DD-Form 214, which must include the character of service (i.e., with an honorable or general discharge). This will be annotated in block 24 on member copy 2, 4, or 7 of the DD-Form 214. If claiming 30% Disabled Veteran, you must also submit a VA Letter or a disability determination from a branch of the Armed Forces. NOTE: All veterans claiming 10-point preference must also submit a SF-15.
5. Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible: You must include a copy of the Military Spouse PPP Self-Certification Checklist along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain a copy of the Military Spouse PPP Self-Certification Checklist.

ACTIVE-DUTY SERVICE MEMBERS: The VOW Act requires federal agencies to treat an eligible active-duty service member as a veteran, disabled veteran, and preference eligible (as applicable) when applying for civil service positions before the effective release or discharge date. Appointment of military members before the release or discharge date is permissible if the member is on terminal leave. At the time the active- duty member applies for a civil position, he or she must submit a "certification" memo in lieu of a DD-Form 214, Certificate of Release or Discharge from Active Duty. Active-duty members applying for a civil service position without submitting a valid certification memo or DD-Form 214 with their application will render the member ineligible for the position. The certification memo must originate from the member's military service branch on official letterhead and contain the following:

• Name/Rank/Grade of Service Member
• Branch of Armed Forces
• Dates of Active Service (Start and End Date(s)
• Expected Date of Discharge/Release from Active Duty
• Terminal leave start date (if applicable)
• Expected character of service/discharge and type of separation (i.e. separation or retirement)
• Must be certified within 120 days of anticipated discharge
• Signature by, or by direction of the adjutant, personnel office, unit commander, or higher headquarters commander.

Note: The VOW Act provides tentative preference. If appointed, a DD Form-214 must be submitted upon receipt.

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