EXCEPTIONAL FAMILY MEMBER PROGRAM CASE WORKER NF4

Department of the Navy

U.S. Marine Corps

SAN DIEGO MCCS

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to Public

Duties

Serves as the installation non-clinical Case Worker for the USMC Exceptional Family Member Program (EFMP). Manages services including intake, identification, assessment, evaluation, tracking, and referral of eligible family members. Acts as a liaison with medical, non-medical, installation, and community professionals to ensure top-tier care aligned with national and Marine Corps standards.

Core Responsibilities :

Case Management: Conducts assessments, completes Family Needs Assessments and Services Plans, and establishes/maintains electronic case files with detailed contact notes in the EFMP Case Management System (CMS).
Family Support: Contacts each EFMP family upon assignment notification. Routinely assesses circumstances, assists families in creating and achieving goals, and empowers them to pursue available resources.
Resource Navigation: Connects families to vital services including Respite Care, Special Education, Supplemental Security Income/Social Security Disability Insurance, Medicaid Waivers, Early Intervention, and Tricare.
Advocacy & Collaboration: Participates in Individualized Education Plan (IEP) and Inclusion Action Team (IAT) meetings per MCO 1754.4. Contributes to a library of special needs educational and referral materials.
PCS & Transition Assistance: Provides "warm hand-off" assistance during Permanent Change of Station (PCS) relocations. Coordinates with losing/gaining case workers and advises families on relocation options (e.g., assignment reconsideration, Continuation of Location).
Compliance, Safety, & Administrative Duties :
Information Security: Safeguards highly sensitive, proprietary, and privileged data. Ensures strict compliance with the Privacy Act (5 USC 552a), HIPAA (PL 104-191), and DoD Directive 6025.18. Restricts unauthorized access or dissemination and reports data releases immediately.
Reporting & Engagement: Keeps the EFMP Manager updated on caseload status, acute cases, and program compliance. Attends Special Needs Forums and collaborative events at the Manager's discretion.
Customer Service & Workplace Standards: Delivers exceptional, professional customer service. Promotes Equal Employment Opportunity (EEO) principles and the prevention of sexual harassment. Adheres to safety regulations and promptly reports workplace hazards or mishaps.

Physical & Schedule Requirements :

Schedule: Requires occasional evening and weekend hours to support family engagement activities and support groups.
Physical Demands: White-collar position requiring occasional lifting of up to 20 lbs.

Requirements

Conditions of employment

See Duties and Qualifications

EVALUATIONS:

Qualifications

Bachelor¿s degree in behavioral health or a related social science, or combination of equivalent education and experience, or four years of appropriate experience that demonstrates knowledge of one or more of the behavioral or social sciences and working in a case management capacity with families who have members with special needs. Case Management certification from an accredited source preferred. Knowledge of the Military lifestyle to include service/unit organization and rank structure and military, family and personal support services available.

Knowledge of military laws, policies, regulations, resources and practices regarding medical and educational benefits, programs, services and community agencies for family members enrolled in EFMP. Skills in active and empathic listening and interviewing and applying sound judgment for assessing individual and family needs; problem-solving and advocating for support or services; or determining an appropriate course of action. Written and oral communication skills to effectively provide case management assistance to people in various emotional states and varying needs; and to conduct briefs, workshops and training. Inter-personal skills to relate to all segments of the military and civilian community using persuasiveness, poise, tact and objectivity. Proficiency with computer software and applications involving word processing, email communication, database management desktop publishing, and internet navigation.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

*Resume that does not exceed 2 pages

**IMPORTANT: To align with the Merit Hiring Plan, Federal Agencies will not accept resumes that exceed two pages. Accordingly, the NAF HRO will only consider resumes that are two pages or fewer. Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

• Stability of Federal Civilian Service

• People with passion for doing work that matters

• Quality of Work Life Balance

• Competitive Pay

• Comprehensive Benefit Packages

• Marine Corps Exchange and Base Facility Privileges

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applications must be submitted online via the MCCS Careers website.

Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

**IF YOU ARE SELECTED TO INTERVIEW, YOU WILL BE ASKED TO PREPARE AND PRESENT A 5 MINUTE PRESENTATION ON THE EFMP PROGRAM

**This position does not qualify for spousal preference.

Agency contact information