EXCEPTIONAL FAMILY MEMBER PROGRAM (EFMP) CASE WORKER NF-04 RFT (LOCAL COMMUTING AREA ONLY) Job in Iwakuni, Japan

Vacancy No. 71202 Department U.S. Marine Corps
Salary $24.60 to $27.88 Grade 04 to 04
Perm/Temp Permanent FT/PT Full-time
Open Date 12/18/2024 Close Date 12/25/2024
Job Link Apply Online Who may apply Public
Locations:
Iwakuni, Japan


Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

This job is open to

Clarification from the agency

Open to Public

Duties

Serves as the Installation non-clinical Case Worker for the Exceptional Family Member Program (EFMP) and manages services that include intake, identification, assessment, evaluation, tracking and referral of eligible family members in the EFMP.  Serves as a liaison to and works closely with health care professionals on provision of available services and resources at the command to ensure best possible care in accordance with community, national and Marine Corps standards.  Facilitates referrals to appropriate specialists.  Assists in identification of community resources.  Manages and monitors the member's progress from enrollment to assessment.

Personally contacts each EFMP family upon notification of assignment to offer support services.  Conducts interviews with clients and their families.  Establishes and maintains a case file for each assigned EFMP family that includes the Installation Support Privacy Consent Form and detailed contact notes.  Assesses individual client and family circumstances upon and during enrollment to track progress of activity and provide updated information on services to improve quality of life. 

Serves as an advocate for and assists Marines and their families in accessing available resources and services to support individual needs.  Participates in meetings between Marine families and special needs support professionals to develop the Individual Education Plan (IEP).  Assist families in assertively pursuing rights to resources available to them.  Prepares evaluations and recommendations to assist eligible members in connecting with appropriate resources and services.  Assists in coordinating referral for care and resources with internal and external referral sites in the local area.  

Educates referral sources, community agencies and service organizations regarding scope and management of the EFMP.  Maintains a detailed and consolidated portfolio of services for special needs families at the command and in the local community.  Participates in coordination and execution of special needs camps, support groups for EFMP families, special events and workshops coordinated by the EFMP.  Assists in checking that EFMP staff complete training in compliance with Marine Corps Order (MCO) 1754.4.

Maintains personal records of staff training completion for review by the respective manager.  Participates as assigned in the Special Needs Evaluation and Review Team (SNERT) as outlined in MCO 1754.4.  Participates in the maintenance and development of a library of special needs educational, referral and resource materials.  Works with assigned families to coordinate use of the EFMP Respite Care Program. Works in concert with the EFMP team to ensure the program works effectively to support families while maintaining compliance with all legal and regulatory guidance. Organizes work and sets short and long term priorities. 

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner.  Takes action to solve problems quickly.  Alerts the higher-level supervisor, or proper point of contact for help when problems arise.  Adheres to safety regulations and standards.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.  Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Prepares reports of status of activity on enrollment of members.  Conducts quality assurance activities and studies to analyze, evaluate and provide recommendations on program issues.  Screens enrollment and updates Forms DD-2792, DD2792-1 and other supporting medical documentation related to case evaluation, assessment and therapy.  Identifies and acquires conflicting or incomplete case information to provide proper recommendations. Determines status and eligibility of enrollment of members.

Requirements

Conditions of Employment

  • See Duties and Qualifications

EVALUATIONS:

Qualifications

MINIMUM QUALIFICATIONS:

1. Bachelors degree in a Behavioral Health or a related social science, or combination of equivalent education and experience, or four years of appropriate experience that demonstrates knowledge of one or more of the behavioral or social sciences and working in a case management capacity with families who have members with special needs.  

2. Knowledge of the Military lifestyle to include service/unit organization and rank structure and military, family and personal support services available. 

3. Knowledge of military laws, policies, regulations, resources and practices regarding medical and educational benefits, programs, services and community agencies for family members enrolled in EFMP.  

4. Skills in listening and interviewing, and applying sound judgment for assessing individual and family needs; problem-solving and advocating for support or services; or determining an appropriate course of action.  

5. Written and oral communication skills to effectively provide case management assistance to persons in various emotional states and varying needs; and to conduct briefs, workshops and training. 

6. Inter-personal skills to relate to all segments of the military and civilian community using persuasiveness, poise, tact and objectivity.    

7. Proficiency with computer software and applications involving word processing, email communication, database management desktop publishing, and internet navigation. 

Please include MONTH/YEAR and HOURS per week for all previous work experience listed on the resume. If there is no indication of time in position, we will credit the minimum.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

•      Stability of Federal Civilian Service

•      People with passion for doing work that matters

•      Quality of Work Life Balance

•      Competitive Pay

•      Comprehensive Benefit Packages

•      Marine Corps Exchange and Base Facility Privileges

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applications must be submitted online via the MCCS Careers website:

Resumes/applications emailed or mailed will not be considered for this vacancy announcement.  To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Required Documents:

            *Education/certification certificate(s), if applicable.

            *If prior/retiring military, DD214 Member Copy/Statement of Service

*PCS Orders and Family Entry Approval (Military) OR Sponsor's

Letter of Employment

(Civilian)

*If you have prior federal employment, please submit your most recent Personnel Action Report (PAR), SF-50, SF3434, SF2545, or paperwork that is equivalent to the others listed.

LEGAL IMMIGRATION STATUS RESPONSIBILITY

**NOTE (1) In regards to your current legal residence status in Japan, it is your responsibility to maintain legal residence status and take necessary steps to retain a current Visa up until you are employed with MCCS and issued SOFA status.

**NOTE (2) For applicants with Japanese permanent residency status; in accordance with USFJI 36-2611, para. 4.2.2.1., the individual is not entitled to acquire double residency status in Japan. SOFA status will be granted once you take an action to relinquish Japanese permanent residency.

Agency contact information

IWAKUNI MCCS
Address
IWAKUNI MCCS
MARINE CORPS COMMUNITY SERVICES
ATTN PERSONNEL OFFICER
FPO AP, 963101867
JPN
Learn more about this agency

Next steps

All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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