EXPERIENCE SPECIALIST NF2 FLEX Job in Quantico, VA

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

• Sales Manager or Marine Mart Manager. Completes all sales and return transactions using the Point of Sale system. Assists the Experience Manager in the execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints. Reports to the Experience Manager, Marine Mart Manager, or Sales Manager. Understands and operates within all service policies and exercises an ¿I can DO that!¿ mentality when a customer problem occurs. Proactively identifies opportunities to resolve customer problems and concerns before they happen. Takes ownership and follows up with customers to ensure their problems were resolved. 
• Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX). Acts as a coach for team members on training related to service, returns and exchanges, service recovery and corporate service programs and promotions. Models key behaviors related to Dress Blue Experience metrics and serves as a role model for team members looking to advance their career. Observes service transactions and coaches team members to increased levels of performance and effectiveness. May assist store leadership with special events ensuring customer experience criteria is met. 
• Takes advantage of all training opportunities to develop service skills. Develops a general understanding about the brands and products sold within the store. Partners with team members to provide answers to product questions from customers. Relays customer comments and concerns to Sales Specialist and Sales Manager. 
• Identifies opportunities to produce add-on sales at the front line through suggestive and consultative selling. Ensures all sale, ad and promotional items are signed and placed according to brand standards. Ensures assigned service area is merchandised to brand standards with proper product placement. Manages categories/areas within the brand experience to include inventory accuracy and merchandise presentation. Communicates product outs to Experience Manager. Identifies and reduces all risks of loss and/or theft. Ensures the front line operation is led appropriately in the absence of an Experience Manager ensuring proper staffing coverage and service standards are met. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership. 
• Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Proactively engages all customers in conversation. Addresses customers by rank when appropriate. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. 
• Places special orders to cover local buys. May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections. May have keyholder responsibility. May handle special orders or merchandise requests. 
• Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.

Requirements

Conditions of Employment

• See Duties and Qualifications

EVALUATIONS:

How You Will Be Evaluated

Required Documents

How to Apply

Step 1: All applications MUST be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=70962&PostingSeq=1.  Go to this site, find the job, and apply.

Step 2: Submit application and/or upload resume at the above website.

It is the applicant's responsibility to verify that information entered, uploaded, or submitted is received, legible, and accurate.  HR will not modify applications, resumes, or add missing attachments.  To return to a previous or incomplete application, log into your MCCS user account.

Resumes/applications emailed or mailed will not be considered for this vacancy announcement.  To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Next steps

All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.