Summary
About the Position: Serves as Emergency Communication Dispatcher providing around the clock 24/7 emergency police, fire, guard and medical services to the public by answering emergency 911 calls, and dispatching appropriate personnel and equipment.
Duties
- Responsible for the receipt and effective evaluation of 911 emergency calls, to include installation fire, police, ambulance service, and Commercial Intrusion Detection System alarms.
- Provide Emergency Medical Dispatching (EMD) assistance to callers with medical emergencies.
- Monitor and log status and availability of police, fire and medical field units to assure an appropriate response is made using a Computer Automated Dispatching System (CADS).
- Refer non-emergency callers to appropriate civilian and governmental agencies.
- Prepare police blotters, journals, and other associated police and emergency response reports, filing and other administrative duties as required.
Requirements
Conditions of Employment
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- The employee must obtain and maintain a Secret security clearance and access.
- Must obtain and maintain certification in first-aid and CPR.
- Must be able to pass an audiology examination.
- Must be able to pass an optometry examination that includes being able to vividly distinguish colors.
- Subject to work emergency overtime
- Must obtain and maintain 911 communications certification in Emergency Medical dispatch (EMD) within 90 days of appointment.
- Must obtain a 40 hour basic Telecommunicator training program within 9 months of appointment.
- Must obtain and maintain an active National Crime Information Center (NCIC) certification within 9 months of appointment.
- Position is subject to shift work.
- Subject to work an alternate work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
- Performance of duties is in a highly stressful, restricted office environment.
- Must obtain and maintain continuing Dispatch and Intrusion Detection education requirements within 9 months of appointment.
- Must possess and maintain a valid State driver's license.
- Must obtain and maintain training in the Emergency Management System within 9 months of employment.
- Must obtain and maintain a certification in either the Public Safety Dispatcher Course or Telecommunicator I and II within 9 months of employment.
- Must be able to input data at a rate of 30 words per minute (WPM) using a standard keyboard.
- Must obtain and maintain certification in hazardous materials awareness within 9 months of employment.
- Must obtain and maintain training and/or certifications as required to perform duties as associated to this position within 9 months of employment.
- Please see "Additional Information" for other Conditions of Employment.
Qualifications
Who May Apply: US Citizens
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which includes experience in an Emergency Services Communications Center that includes (1) providing emergency services communication operations in an Emergency Services Communications Center; (2) provide clear and precise instructions under highly stressful conditions; (3) operate and interface with law enforcement computerized databases such as Centralized Operations Police Suite (COPS), National Crime Information Center (NCIC), provide assistance to callers with medical emergencies and state law enforcement telecommunications systems, as well as the Computerized Intrusion Detection System (IDS). This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).
You will be evaluated on the basis of your level of competency in the following areas:
- Manages and Organizes Information
- Speaking
- Stress Tolerance
- Technical Competence
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category.
- Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position.
- Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position.
- Qualified. Candidates in this category meet the minimum experience requirements for the announced position.
You may claim Military Spouse preference.
You may claim Priority Placement Program (PPP) preference.
Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.
Required Documents
The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume:
- Your resume may be submitted in any format and must support the specialized experience described in this announcement.
- If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
- For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
- For additional information see: What to include in your resume.
2. Other supporting documents:
- Cover Letter, optional
- Most recent Performance Appraisal, if applicable
- If applying using Veterans preference, you MUST supply documentation to support such as a Member copy 2 or 4 DD 214 that shows character of discharge. If you have been awarded a disability rating with the VA, please supply an award letter that shows combined rating.
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
How to Apply
To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 07/12/2024 to receive consideration
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/12461377).
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
- It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
- Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
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