Exceptional Family Member Program Case Liaison Job in Honolulu, HI

Vacancy No. 25158 Department Commander, Navy Installations
Salary $62,517.00 to $70,853.00 Grade 4 to 4
Perm/Temp Permanent FT/PT Full-time
Open Date 2/3/2025 Close Date 2/17/2025
Job Link Apply Online Who may apply Public
Locations:
Honolulu, HI


Summary

The primary purpose of this position is to serve as the installation non-clinical case liaison for the Exceptional Family Member Program (EFMP). Serves as a liaison and works closely with military families to coordinate services and supports with health care professionals, military and community service agencies, recreational programs, and special education resources. Manages, monitors and supports the member's progress from enrollment through transition out of the Navy.

This job is open to

Clarification from the agency

Open to the public / Oahu Wide

Duties

Program Management duties comprise 20%:

  • Implements the Exceptional Family Member Program (EFMP) in assigned Area of Responsibility (AOR) and conducts ongoing assessment of its consistency and effectiveness.
  • Identifies program needs and challenges and presents recommendations and assistance to influence policy compliance issues. Stays abreast of Department of the Navy (DON), SECNAV, OPNAV, and CNIC policies and interprets/articulates their meaning, priorities and intent.
  • Participates as assigned in the Inclusion Action Team (IAT).
  • Ensures collection of data in compliance with policies and guidance.
  • Facilitates the development and collaboration of installation EFMP outreach and awareness campaigns to include planning of local events.
  • Participates in coordination and execution of special needs camps, support groups for EFM families, special events and workshops coordinated by the EFMP.
  • Collaborates with eligible families to coordinate use of the Navy services, such as Respite Care Priority Housing and TRICARE Extended Care Health Option (ECHO).
  • Works in concert with the EFMP team to ensure the program works effectively to support families while maintaining compliance with all legal and regulatory guidance.
Training duties comprise 20%:
  • Ensures command EFMP personnel are properly trained to provide briefings to commands that include eligibility, maintaining confidentiality, and available support services.
  • Develops, updates and maintains installation EFMP education, outreach and public affairs programs, to include awareness briefings for command, unit, community organizations, individuals and families and distinguished visitors. Develops and facilitates workshops and trainings on EFMP and other topic of interest to families and commands.
  • Maintains personal records of required and completed staff training as well as, professional development trainings completed to comply with program requirements and to gain knowledge to enhance ability to provide up-to-date and relevant service and support.
Case Management duties comprise 60%:
  • Communicates directly with each assigned EFMP family case upon notification of assignment to offer support services.
  • Interviews and assesses individual client and family circumstances upon and during enrollment to identify and evaluate their special needs and situational stressors, determine services for appropriate assistance, provide tailored guidance and updated information on services to improve quality of life and track progress of activity.
  • Maintains a case file in the Navy Accountability and Assessment System (NFAAS) for each assigned EFMP family that includes the Installation Support Privacy Consent Form and detailed contact notes.
  • Documents and maintains current records in the Fleet and Family Support Management Information System (FFSMIS), as required.
  • Assists service members and their families with accessing available resources and services to support individual needs.
  • Educate and inform families on Special Education documentation and support services, i.e. school services, access to therapies, related resources, and workshops, etc. Facilitate effective communication and meeting planning strategies that will further empower families with effective tools to self-advocate for their exceptional family member.
  • Prepares for and participates in meetings between military families and special needs support professionals to develop the Individual Education Program (IEP) and/or 504 plans.
  • Following a IEP and/or 504 plan meeting, provide ongoing special education support to families, guardians and individuals as they monitor the effectiveness and execution of IEP and/or 504 plans and request changes to plans as their needs evolve.
  • Screens, updates and retains all required forms and other supporting documentation related to case evaluation and assessment, utilizing NFAAS, in accordance with regulatory and policy guidance as established by DOD and Navy.
  • Tracks the status of the EFMP within their AOR to include family circumstances, areas needing improvement, effectiveness of activity progress, and provides updated information on services to improve quality of life.
  • Prepares evaluations and recommendations to assist eligible members in connecting with appropriate resources and services.
  • Maintains a detailed and consolidated portfolio of services/resources available for special needs families on the installation and in the local community.
  • Identifies conflicting or incomplete case information and works with family to update in order to provide proper recommendations, determine status and eligibility of enrollment of members.
  • Researches and analyzes trends impacting families with special needs, identifies needs that are not being met for planning and assessment purposes, and reports and shares findings with leadership, management and action groups.
  • Organizes work and sets short- and long-term priorities.

Requirements

Conditions of Employment

  • Must provide proof of U.S. Citizenship or U.S. National.
  • A valid State driver's license is required to operate motor vehicles.
  • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
  • Must meet federal suitability requirements including successful completion of background investigation and obtain/maintain a Secret Security Clearance (T3).
  • A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any scheduled appointments.

Qualifications

Bachelor's degree (or higher degree) in behavioral or social science, or related disciplines appropriate to the position, such as: psychology, sociology, anthropology, or counseling.

OR
Combination of Education and Experience: A combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

OR
Experience: Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

AND

  • Knowledge of the dynamics of Exceptional Family Member Program and local community resources for families enrolled in the program.
  • Knowledge and understanding of requirements and operations of DoD and Department of the Navy (DON) Exceptional Family Member Program.
  • Ability to work with military families.
  • Knowledge of SECNAV and OPNAV policies and procedures.
  • Ability and skillset to provide effective trainings and briefings.
  • Ability to identify needs of families and trends, to provide recommendations for process improvement.
  • Knowledge of military and community support programs.
  • Knowledge of the Individuals with Disabilities Education Act and other disability civil rights laws, including the Americans with Disabilities Act and Section 504 of the Rehabilitation Act.
  • Ability to effectively communicate both orally and in writing clearly, concisely, and effectively.
  • Ability to develop trusting helping relationships and work effectively with individuals and families from diverse racial, ethnic, religious, and socioeconomic backgrounds.
  • Knowledge of Microsoft Office Suite software (PowerPoint, Word, Excel) and of virtual training and meeting platforms.

Education

Bachelor's degree (or higher degree) in behavioral or social science, or related disciplines appropriate to the position, such as: psychology, sociology, anthropology, or counseling.

OR
Combination of Education and Experience: A combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

OR
Experience: Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

Additional information

To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the

Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement. Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements.

Applicants who do not meet the qualifications required will not be interviewed and interviews may be limited to best qualified applicants.

Management reserves the right to consider and make additional hiring selections, for this specific position, from the certified list of eligible candidates within 90 days of the closing date of this job announcement.

Required Documents

REQUIRED DOCUMENTS:

  • Resume (required)
  • Completed Declaration for Federal Employment form. Click here for the form: OF 306 - Declaration for Federal Employment, (required)
  • Proof of Education - High School Diploma or higher education College and/or University Transcripts (required) Note: U-Transcript upload includes High School Diploma document.
  • Two Letters of Recommendation documents (required)

  • If claiming Veteran's Preference, a legible copy of DD-214 Page 4 is required, showing reason for discharge and re-entry codesas well as any other supporting documentation (disability, proof of service, SF-15, etc). is required.

  • If claiming Military Spouse Preference, a copy of sponsor's orders is required for NF-03 and below or equivalent. MSP: 1. The MSP Certification Form must be completed and attached to application at time of submission. 2. Military Spousal Preference applies to all positions in pay bands NF 1-3, CY positions, and equivalent Crafts and Trades position for which qualified. Military Spousal Preference (MSP) Form and Military Orders (Dept. of Navy Page 2).

  • Last Personnel Action Report (PAR) or SF-50, if applicable

  • If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation.

  • If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.

A selection may be made from the resumes/applications received at the first cut-off date. Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable).

Selectee may be required to complete a one (1) year probationary period. Salary is commensurate with experience and/or education.

Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resources Manager at (808) 422-3784. The decision on granting reasonable accommodation will be on a case by case basis.

All required documents submitted for this position must indicate the announcement number, position title and full name of the applicant on each document.

Condition of employment: selectee will be required to participate in the Direct Deposit/Electronic Funds Transfer within the first 30 days of employment. This is the DoD standard methods of payment of personnel.

All positions require a satisfactory completion of a National Agency Check (NAC) or equivalent background check.

We are an E-Verify participant.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To begin the process, click on the Apply Online button to create an account or log in to your existing USAJOBS account.

Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit. You must submit all required documentation or you will not be considered for the position.

Agency contact information

Navy Region Hawaii NAF HRO
Address
Joint Base Pearl Harbor Hickam
620 Main Street
Honolulu, HI 96818
US

Next steps

Your application will be reviewed after the closing date of the announcement in which you have applied. The recruitment process takes an average of 2-3 weeks from closing date. Applicants who do not meet the above requirements or do not submit all required forms may not be considered. Due to the volume of applications received, Due to the volume of applications received, applicants may not be notified of non-selection. Management also reserves the right to cancel the vacancy announcement at any time during the recruitment process.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


© 2006-2025, exclusive of U. S. government job opportunity announcements