Exceptional Family Member Program (EFMP) Case Liaison

Department of the Navy

Commander, Navy Installations Command

CNRJ Commander Fleet Activities Sasebo

Summary

The primary purpose of this position is to serve as the installation non-clinical case liaison for the Exceptional Family Member Program (EFMP). Serves as a liaison and works closely with military families to coordinate services and supports with health care professionals, military and community service agencies, recreational programs, and special education resources.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Family of overseas employees

Family members of a federal employee or uniformed service member who is or was, working overseas.

Clarification from the agency

Who May Apply: Applicants Worldwide. ***ACCESS TO MEDICAL AND DENTAL CARE IN JAPAN [or KOREA or SINGAPORE] IS EXTREMELY LIMITED. Please see Additional Information section below.***

Duties

Program Management:

Implements the Exceptional Family Member Program (EFMP) in assigned Area of Responsibility (AOR) and conducts ongoing assessment of its consistency and effectiveness.
Identifies program needs and challenges and presents recommendations and assistance to influence policy compliance issues. Stays abreast of Department of the Navy (DON), SECNAV, OPNAV, and CNIC policies and interprets/articulates their meaning, priorities and intent.
Participates as assigned in the Inclusion Action Team (IAT).
Ensures collection of data in compliance with policies and guidance.
Facilitates the development and collaboration of installation EFMP outreach and awareness campaigns to include planning of local events.
Participates in coordination and execution of special needs camps, support groups for EFM families, special events and workshops coordinated by the EFMP.
Collaborates with eligible families to coordinate use of the Navy services, such as Respite Care Priority Housing and TRICARE Extended Care Health Option (ECHO).
Works in concert with the EFMP team to ensure the program works effectively to support families while maintaining compliance with all legal and regulatory guidance.

Training duties:

Ensures command EFMP personnel are properly trained to provide briefings to commands that include eligibility, maintaining confidentiality, and available support services.
Develops, updates, and maintains installation EFMP education, outreach and public affairs programs, to include awareness briefings for command, unit, community organizations, individuals and families and distinguished visitors.
Develops and facilitates workshops and trainings on EFMP and other topic of interest to families and commands.
Maintains personal records of required and completed staff training as well as, professional development trainings completed to comply with program requirements and to gain knowledge to enhance ability to provide up-to-date and relevant service and support.

Case Management:

Communicates directly with each assigned EFMP family case upon notification of assignment to offer support services.
Interviews and assesses individual client and family circumstances upon and during enrollment to identify and evaluate their special needs and situational stressors, determine services for appropriate assistance, provide tailored guidance and updated information on services to improve quality of life and track progress of activity.
Maintains a case file in the Navy Accountability and Assessment System (NFAAS) for each assigned EFMP family that includes the Installation Support Privacy Consent Form and detailed contact notes.
Documents and maintains current records in the Fleet and Family Support Management Information System (FFSMIS), as required.
Assists service members and their families with accessing available resources and services to support individual needs.
Provides guidance to families regarding identifying early intervention and special education needs. Helps develop strategies to meet the identified needs and assists with navigating the processes needed to connect them with helping agencies, programs, and resources within the community.
Educate and inform families on Special Education documentation and support services, i.e. school services, access to therapies, related resources, and workshops, etc. Facilitate effective communication and meeting planning strategies that will further empower families with
effective tools to self-advocate for their exceptional family member.
Prepares for and participates in meetings between military families and special needs support professionals to develop the Individual Education Program (IEP) and/or 504 plans.
Following a IEP and/or 504 plan meeting, provide ongoing special education support to families, guardians and individuals as they monitor the effectiveness and execution of IEP and/or 504 plans and request changes to plans as their needs evolve.
Screens, updates and retains all required forms and other supporting documentation related to case evaluation and assessment, utilizing NFAAS, in accordance with regulatory and policy guidance as established by DOD and Navy.
Tracks the status of the EFMP within their AOR to include family circumstances, areas needing improvement, effectiveness of activity progress, and provides updated information on services to improve quality of life.
Prepares evaluations and recommendations to assist eligible members in connecting with appropriate resources and services.
Maintains a detailed and consolidated portfolio of services/resources available for special needs families on the installation and in the local community.
Identifies conflicting or incomplete case information and works with family to update in order to provide proper recommendations, determine status and eligibility of enrollment of members.

Requirements

Conditions of employment

Must provide proof of U.S. Citizenship or U.S. National.
Must have or be able to obtain and maintain a current state driver’s license.
Must meet federal suitability requirements including successful completion of background investigation and obtain/maintain a Secret Security Clearance (T3).
Occasional travel up to approximately 10% may be required.

Qualifications

Bachelor's degree (or higher degree) in behavioral or social science, or related disciplines appropriate to the position, such as: psychology, sociology, anthropology, or counseling.

OR
Combination of Education and Experience: A combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

Knowledge of the dynamics of Exceptional Family Member Program and local community resources for families enrolled in the program.
Knowledge and understanding of requirements and operations of DoD and Department of the Navy (DON) Exceptional Family Member Program.
Ability to work with military families.
Knowledge of SECNAV and OPNAV policies and procedures.
Ability and skillset to provide effective trainings and briefings.
Ability to identify needs of families and trends, to provide recommendations for process improvement.
Knowledge of military and community support programs.
Knowledge of the Individuals with Disabilities Education Act and other disability civil rights laws, including the Americans with Disabilities Act and Section 504 of the Rehabilitation Act.
Ability to effectively communicate both orally and in writing clearly, concisely, and effectively.
Ability to develop trusting helping relationships and work effectively with individuals and families from diverse racial, ethnic, religious, and socioeconomic backgrounds.
Knowledge of Microsoft Office Suite software (PowerPoint, Word, Excel) and of virtual training and meeting platforms.

Education

Bachelor's degree (or higher degree) in behavioral or social science, or related disciplines appropriate to the position, such as: psychology, sociology, anthropology, or counseling.

OR
Experience: Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package.

Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.

Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization.

Credential evaluations are not free and applicants are responsible for the cost of the selected service.

All substitutions of education for experience will be made in accordance with OPM approved qualification standards.

To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.

All transcripts MUST show students name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.

*If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s).

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.

For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html

Additional information

Salary is dependent on experience and/or education.
Some positions have special requirements.
Selectee may be required to complete a one (1) year probationary period.
Participation in Direct Deposit/Electronic is required.
We utilize E-Verify to confirm selectee's eligibility to work in the United States.
This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.
For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a government-issued Travel Card for official government travel purposes.
Executive Order 12564 requires a federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
Employees (and their family members) who require medical or dental care in Japan may experience severe limitations accessing medical care both on the military installation and the local economy, and also could incur costly medical expenses. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.
Selectees initially recruited from the United States or who are already on a Transportation Agreement will be entitled to transportation and moving costs for themselves.
Return rights for current employees must be negotiated with the losing command. Candidates not associated with DOW/DON are ineligible for return rights.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Required Documents

The following documents are required at the time of application:

Resume: Your resume may NOT exceed two pages, and the font size should not be smaller than 10 pts. You will not be considered for this vacancy if your resume is illegible/unreadable.
Proof of education/training: provide a copy of your awarded/conferred college transcript(s)
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
Proof of SOFA sponsorship: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian)
If claiming Military Spouse or Family Member Preference: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian) AND a copy of marriage certificate
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50.
Proof of education/training: provide a copy of your awarded/conferred college transcript(s) if claiming education consideration

Note: Applications missing any required document(s) will not be eligible for consideration.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Applications are not accepted in person or via email. Applicants must apply online.

Click the blue APPLY button at the top of this announcement to apply.

Agency contact information

CNRJ NAF Human Resources

Phone: 81-468-16-5446
Email: FFR_NAFRecruitment@us.navy.mil

Address: Commander, Fleet Activities Sasebo
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

Exceptional Family Member Program (EFMP) Case Liaison Job in Sasebo, Japan