Clarification from the agency

Please see the "Who may apply" section under the qualification section.

Program Coordination and Facilitation (75%)

As a coordinator and facilitator of various military QOL programs and services, provide individual and group WFL education, training, information, and referrals to commands, military leadership, service members, military families, Ombudsmen, and Family Readiness Groups. Work independently or with other FFSC staff and stakeholders to provide services. Employ the no-wrong-door approach to interview and assess the customer's needs and concerns, such as relocation, mobilization and deployment readiness, career and employment readiness, financial readiness, personal and family life readiness, etc. Provide a warm handover to the appropriate personnel and organization, in accordance with policy. Work with clients to prioritize issues and develop plans and goals tailored to their needs and concerns. Monitor and track program usage and trends, capture data in approved CNIC database repository, and ensure quality customer service and client satisfaction.

Regularly review all new and existing WFL programs, in accordance with Region and CNIC policies, and recommend changes to supervisor. Conduct personal and family life readiness education and training to address the wide range of challenges identified in the community (e.g. financial concerns, transition, deployment, stress, etc.). Assist leaders at all levels with developing individualized training plans for specific commands/units based upon community needs assessments. Collaborate with Military Family Readiness Coordinating Committee stakeholders and FFSC colleagues, to include integrated prevention coordinators (IPCs), deployed resiliency coordinators (DRCs), and command leadership, on training needs and to plan, schedule, and execute training/educational services to ensure the effective and efficient delivery of various educational programs and services (in-person, afloat, and virtual) to service members.

Maximize various forms of service delivery, including virtual services via webinar, video, email, phone; R&R support (ship aboard) to deployed service members; and group classes, one-on-one consultations, and Information and Referral (I&R) services in-person, via online webinar or video, telephone, and email to service members ashore and afloat (pier side). Deliver services using social media platforms (as determined by site/region and in collaboration with marketing and public affairs officer) and collaborating with other services to implement the co-location service delivery model requiring.

Collaborate with military and community based QOL strategic partners on executing multi-departmental installation QOL primary prevention events and activities. As a command representative, coordinate with various FFSC staff and leadership to have FFSC staff brief at scheduled workshops, programs, command briefs and general military trainings (GMTs) presented at commands and at other locations, as needed. Consult on and conduct individual sessions, and group training to strengthen the well-being of Sailors and their families in the following: Career Counseling and Family Employment, Volunteer Coordination, Relocation Assistance, Mobilization and Deployment Readiness, Ombudsman Program, Financial Readiness, Personal and Family Life Readiness (Mind-Body Mental Fitness), Family Emergency Response and Emergency Case Management, Exceptional Family Member Program (EFMP) Support, Navy Gold Star Information and Referral, Return and Reunion, and active emergency Family Assistance Center (EFAC) events, when necessary. Crosstrain to provide backup support to FFSC staff, as determined by supervisor.

Program Administration & Evaluation (25%)

Partner with command leadership and installation stakeholders to synchronize resources and coordinate QOL programs for community needs. Systematically analyze new legislation, regulations, and policies to identify operational impacts and evaluate the cost-benefit ratio for WFL programs. Facilitate program adjustments and provide the Director with actionable recommendations to ensure continued alignment with military standards. Optimize service delivery while maintaining strict compliance.

Ensure compliance with DOD, DON, and CNIC directives by compiling data into comprehensive reports on program effectiveness and evaluating curriculum relevance. Develop and review SOPs, manage resources, and conduct needs assessments using official surveys to identify trends and inform leadership. Create and disseminate marketing materials, network with stakeholders to build program awareness, and promote resources like Military OneSource through various channels.

Perform other duties as assigned.

Conditions of employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must be a U.S. Citizen to obtain and maintain a Secret Security clearance.
• Valid, state-issued driver’s license is required.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate possesses the following:

• Must have 2 years specialized experience in planning, managing, coordinating, and implementing outreach for personal and family life readiness or quality of life Programs OR Masters or equivalent graduate degree/ 2 full years of progressively higher-level education leading to such a degree/ LL. B or J.D., if related.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement. Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume.

The following documents are required at the time of application:

• Resume

• Proof of education/training: provide a copy of your awarded/conferred college transcript(s); if degree hasn't been conferred, provide copy of HS Diploma, GED, or equivalent

• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation

• If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application

• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)

• If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

Note: When submitting transcripts for an associate degree or higher, proof of a high school diploma or equivalent is not required. All transcripts MUST show student's name, the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study (major). If your degree has not been awarded and/or you possess certificates of completion for DoD approved competency-based training courses, and/or a valid CDA/MSA credential(s), you MUST also provide a copy of your HS Diploma or equivalent. Altered transcripts will not be accepted.

Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency which is a private U.S. organization. Credential evaluations are not free, and applicants are responsible for the cost of the selected service.

Foreign high school transcripts or diplomas do not require credential evaluation but must be in English or a certified translation.

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