Duties
The Firearms Specialist provides a Dress Blue Experience, and executes departmental procedures and follows all firearms regulations. Reports to the Department Manager, Assistant Store Manager, Operations Manager or Store Manager. Focuses on delivering a best in class customer experience and driving strong customer engagement with the firearms department. Focuses on solution based selling, offering applicable accessories and services to the customer in addition to the firearm. Required to strictly adhere to all governing bodies¿ processes/requirements including but not limited to: ATF, FFL, DOD, Marine Corps, State, Corporate and local command for selling, handling, receiving, transferring, inventory management, and records management for all weapons and ammunitions.
Communicates with management to support customer inventory requests and general business needs. Uses exception reporting to identify merchandise categories requiring corrective action to protect sales and customer service levels. Follows the special order process according to standard processes. Supports advertisement and promotional set up requirements including, merchandising, signing, pricing and other tasks as needed.
Must be flexible to support the operations of the building/command they work in. Will actively engage with Sales Managers on all departmental operations including ensuring RIMA (Retail Inventory Management Application) scans are completed and follow through is executed to include inventory adjustments when necessary. Supports and participates year-end inventory planning, execution and researching variance reports.
Will be asked to support store operations in areas of POGs (Planograms), replenishing the sales floor, managing on hand integrity, receiving of products, backroom organization, customer program engagement, cash register duties and other operational tasks both within and outside of the assigned department. May be periodically assigned to work in other areas of the store (outside firearms) when firearms workload is not present, is significantly diminished, or there is more staffing than required workload within firearms.
Mentors, trains and leads by example for firearms employees to achieve best practice and brand standards. Maintains highest service levels, and communicating with all stakeholders, including customers, associates and all management levels. Completes all required training to maintain Firearms eligibility. May work outside of retail in other firearms activities within MCCS including but not limited to the firing range, or target practice facility.
May maintain some or all key holder standards; Opening, closing, vendor management, light custodial duties and register operations/cash handling. May require additional training, certifications or licenses as required by the business / position including but not limited to, food safety training and military star card access. Participates in year-end inventory. Identifies and communicates potential risk of loss and/or theft.
Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the customer¿s shopping journey every day. Strongly promotes the cultivation of MCX corporate culture, mission, core values and promotes Marine Corps Community Services at the store level. Articulates MCX value stories and engages with all management and team members through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction. Adheres to safety regulations and standards. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other duties as assigned. This is a white-collar position where occasional lifting up to 45 lbs. with assistance may be required. May require loading and unloading of trucks, carts, or pallets.
Requirements
Conditions of Employment
- See Duties and Qualifications
EVALUATIONS:
Qualifications
MINIMUM QUALIFICATIONS: One year of sales associate or sales lead experience in a retail environment. Two years of specialty retail experience with firearms, tactical and outdoor sporting goods is preferred. Ability to learn, execute and train operating standards and procedures. Experience leading by example and showcasing best practice customer service and problem solving. Proficient in operating computer with knowledge of Microsoft applications such as Excel, Word and Outlook.
FOR POSITIONS INVOLVING FIREARMS/AMMUNITION ONLY: This is a ¿covered position¿ for the Domestic Violence Misdemeanor Amendment to the Gun Control Act for Department of the Navy civilian personnel. Due to contact with firearms, or ammunition in accomplishing work, DD Form 2760 certifying whether or not a ¿qualifying conviction¿ for a misdemeanor or felony crime of domestic violence has occurred MUST be completed. The continuing obligation to notify the immediate supervisor of any qualifying conviction through completion of DD Form 2760 is REQUIRED. Ability to successfully obtain/maintain a Tier 3 background investigation.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=74228&PostingSeq=1. Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Please include the below list of required documents with your application:
- Education/certification certificate(s), if applicable.
- If prior military, DD214 Member Copy
- If you are an Active Duty Service member who will be retired from service within 120 days of the application date, you must submit a DD214 or Statement of Service with your application to receive further consideration for any regular part-time or full-time positions. In accordance with 5 USC § 3326, recently retired Servicemembers are subject to a 180-day waiting period before they may be appointed to Federal service, regardless of hiring authorities. When applicable and all requirements are met, those candidates must have submitted the required documentation at the time of their application before an agency can request a waiver.
If you are using an employment preference, please ensure your application includes the correct required documents to verify eligibility:
Military Spouses
- Copy of the sponsor PCS orders identifying a dependents-authorized move and reporting date to the new duty location.
- Copy of marriage license or military dependent ID if dependent name is not listed on PCS orders. In order to qualify, date of marriage or military dependent ID must be prior to reporting date listed on PCS orders.
- For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility.
Veterans
Copy of DD214 citing general or honorable discharge.
Persons with Disabilities
Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits.
Be advised - the Family Member Employment Assistance Program (FMEAP) can help assist all Military affiliated family members and Veterans with their job search. The FMEAP offers a range of services, including job search assistance, resume support, mock interviews, and more. To access these resources, please call 760-830-4030 or email plmsppd@usmc.mil.
Next steps
All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.