Family Advocacy Program (FAP) Clinical Case Manager

Clarification from the agency

This position is open to the public within the local commuting area of NAS Pensacola, FL. Local commute is defined as within 50-miles from the installation.

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

MAJOR DUTIES AND RESPONSIBLITIES:

FAP Clinical Case Management 70%

• Serves as the installation FAP clinical subject matter expert (SME) and authoritative expert on domestic abuse and child abuse/neglect.
• Consults with installation leadership, medical professionals, and FAP-involved service/family members regarding clinical needs assessments, determining clinical intervention, and utilizing evidence-based treatment strategies and treatment.
• Executes professional authority on family maltreatment and military community response to victims and abusers, per Regional and local Standard Operating Procedures (SOPs), Counseling Desk Guidance, and FFSP Certification Standards related to the FAP case management, treatment, and FAP Case Record documentation.
• Conducts initial and on-going FAP clinical assessments.
• Triages, coordinate safety and treatment planning, and establish individualized treatment goals tailored to the needs of active duty/family members.
• Conducts clinical interviews to assess individuals and identify the development of behavior patterns, mechanisms, and symptoms.
• Provides clinical treatment/intervention for individuals, couples, children, families, and groups on family maltreatment..
• Initiate, develop, and facilitate evidence-based group treatment programs to address the needs of families involved in and at-risk for family violence, such as domestic abuse offender's group, parenting group, and victim support group.
• Coordinates with the assigned FAP Victim Advocate, when needed, to ensure victims' needs and concerns are addressed.
• Provides treatment to identified abusers, remaining cognizant of increased risk or incidents of further abuse.
• Provides referrals and coordinate with other FFSP services and military and civilian service delivery providers, as recommended by the CCSM.
• Maintains FAP clinical case records, treatment plans, and required statistical data.
• Coordinates and/or provide FAP-related in-service training to other FFSP staff, as directed.

• Liaison with cities, counties, states, federal and non-government agencies, and military agencies and commands to enhance FAP prevention and response affecting the military community.
• Educates and provide consultation to military and civilian agencies about Navy FAP, risk assessment, FAP treatment, IDC/CCSM processes and the High Risk for Violence Coordinated Community Response Team.
• Uses forms and automated systems to maintain complete and timely records and workload statistics per guidelines.
• Collaborates with the FAP Supervisor on developing case management protocols, program delivery criteria, and identifying gaps in existing services, providing ideas and feedback for improving processes.

• Receives reports of problematic sexual behaviors in children and youth (PSB-CY) from military and civilian representatives and take appropriate action according to FAP PSB-CY requirements.
• Provides or coordinate clinical services access with other FAP providers or with community clinical providers for exhibiting children, youth, and their families, including psychoeducational support, assessment, and clinical intervention.
• Provides or coordinate with specialized MTF providers or community providers on specialized assessments and evaluations, when recommended by the CCSM.
• Coordinates with healthcare providers on safety and supervision planning for children and families affected by problematic sexual behaviors.
• Serves as the designated case manager and primary FAP point of contact for PSB-CY cases ensuring all actions comply with Department of Defense (DoD) and Navy instructions, and civilian reporting requirements.
• Presents initial and follow-up case reviews (i.e. status of supportive and clinical services, parent engagement strategies, safety and risk) at the PSB-CY MDT and Clinical Case Staff Meeting (CCSM).
• Presents or coordinates with other FAP clinicians or community agencies to provide FAP training and education services.
• Promotes public awareness, prevention, early identification, and appropriate resources and referral information for problematic sexual behavior in children and youth.
• Coordinates with military offices (BUMED, chaplains, CYP, DoDEA), community services, and specialized community clinical providers on providing accessible and tailored services to meet the unique needs.

Conditions of employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Selective Service Registration is required for males born after 12/31/1959.
• Position requires employee to obtain/maintain eligibility for a Secret security clearance.
• An Access National Agency Check Investigation (ANACI) is required via SF86 Security Form.
• Incumbent must successfully complete a criminal history background check with no adverse information or feedback received. Child Care National Agency Check and Inquiry (CNACI) background check is required.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

A qualified candidate must possess the following:

• Professional knowledge of and skill in applying various counseling approaches and knowledge of group dynamics to work difficult and serious cases involving individuals and families who engage in at-risk behavior.
• Professional knowledge of family violence dynamics and skill in applying the Diagnostic and Statistical Manual of Mental Disorders to identify situations of family violence, conduct risk assessments and coordinate safety planning.
• Knowledge of military lifestyle demands and stressors to support families with meeting the obligations and challenges of Navy life.
• Broad professional knowledge of treatment methods for abusers to assess abusive behavior and develop an appropriate treatment method.
• Broad knowledge of clinical and non-clinical support services for victims to provide support to victims or refer them to appropriate agency or organization for their recovery and safety.
• Professional knowledge of patterns of abusive behavior, abuse response, substance abuse, human behavior, human sexuality, attention deficit disorder, and juvenile delinquency within families to accurately address a wide variety of behaviors and provide or coordinate the appropriate treatment plan for addressing clients' specific needs.
• Professional knowledge of principles and practices of human behavior, research methods, group dynamics, motivational psychology, developmental psychology, and family systems therapy to collaborate on developing evidence-based group treatment curricula.
• Expert knowledge of and skill in applying professional verbal communication methods and techniques to present sensitive and potentially controversial information to various groups, effectively interview alleged offenders and victims, collaborate with other agencies and facilities, present professional training; and communicate with multiple personnel at various echelons.
• Professional skill in effectively managing and supporting multiple clients, including documentation, reporting, and collaboration.
• Expert knowledge of and skill in professional written communication methods and techniques and knowledge of and skill in using various web-based applications and software programs to develop case management/treatment case documentation, correspondence, reports and training plans; and to develop multi-media presentations.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

RELOCATION:

• NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

• Males must be registered or exempt from Selective Service. https://www.sss.gov/register/
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• Social Security Card is required.
• Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

The following documents may or may not be required. Required documents will show a red asterisk during documentation upload.

• Resume: limited to two pages, must use Time New Roman font no smaller than 10-point with margins no less than one inch on all sides; please review this link guide on how to write a federal resume - https://help.usajobs.gov/faq/application/documents/resume/what-to-include
• Include name and contact information for at least three (3) professional references in your resume
• Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
• Proof of certification, if applicable to position requirements.
• If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
• If you are a current federal employee, submit your last three evaluations.

APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure your status is indicated in your USAJOBS account and ALL required documents to claim preference are submitted at the time of resume submission.

WHAT ARE PREFERENCES? Preferences are advantages in the candidate selection process. Individuals can claim the following preferences:
1. Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.
To claim this preference, you MUST:
-Submit a copy of your BBA Separation Notification indicating eligibility for RPL.

2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions.
To claim this preference, you MUST:
-Submit sponsor's PCS orders to installation you are applying for; AND
-If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.

3. Veteran's Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates.

To claim Veteran's preference, you MUST:
-Submit a copy of your DD-214 (member 4 copy); AND
-Submit completed SF15 from the Veterans Administration (VA); AND
-Submit any other supporting documentation (disability, official statements, proof of service, etc)

To claim Gold Star Veteran's preference, you MUST:
-Submit completed SF-15 from the Veterans Administration (VA); AND
-Submit a legible copy of DD-1300; AND
-Submit any other supporting documentation (official statements, document of service, court decree, etc).

***Qualifying applicants with preferences are considered in the order listed above. Then all other qualifying applicants are considered.

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