Duties
In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.
Program management duties include but are not limited to:
- Provides direct, onsite management and administration of the Fisher House facilities.
- Develops, establishes, and implements operational policies and procedures (e.g., eligibility, referrals, admission, length of stay, expenditures, scheduling of guestrooms, check-ins, checkouts, orientation of guests upon arrival) for the Fisher House.
- Collects and records room fees.
- Interacts with hospital staff to ensure the Fisher House operates at full occupancy. Confirms that guest's status complies with Fisher House rules and regulations.
- Tracks occupancy rates and cost containment.
- Assesses and resolves problems that arise.
- Plans, executes and supervises special residents' activities (e.g., special holiday meals, etc.).
- Follows established procedures for successful operations including identifying deficiencies with facilities, equipment, furnishings, materials and supplies.
- Makes recommendations for projects, and process or operational improvements.
- Develops, executes, reviews, and analyzes Fisher House non-appropriated fund (NAF) budgets.
- Conducts procurement actions in accordance with Navy regulations.
- Reviews fiscal status monthly and quarterly and makes necessary adjustments to meet budget targets or provides justification and obtains approval if it becomes necessary to deviate from the approved budget.
- Follows developed administrative procedures and physical safeguards to protect and account for funds, equipment and property.
- Coordinates with NAF contracting office for general contracting and accounts payable.
- Follows established procedures in the receiving of gifts and donations. Ensures compliance with naval regulations for donations of both cash and in-kind gifts.
- Coordinates with volunteers and groups hosting special events and donations from local clubs and military groups. Ensures standards of conduct regulations relating to solicitation of donations are not violated.
- Interacts daily with guests; assists guests regarding Installation and Medical Center services, which may include grief and crisis management resources.
- Conducts guest satisfaction surveys and works with Medical Treatment Center Patient Relations Department to improve service. Conducts special studies or reviews as assigned.
- Attends various base and foundation meetings. Conducts briefings regarding the status of current/ proposed program. May be called upon at short notice to provide informational briefs and tours on site.
- Communicates with and maintains relations with the Fisher House Foundation.
- Develops and updates informational bulletins, brochures, referral forms, and resident packets.
- Prepares correspondence relating to Fisher House including, but not limited to, manuals and publications for Fisher House operations, articles for the Fisher House magazine and weekly, monthly and quarterly updates to the Fisher House Program Manager.
- Ensures the facility is in compliance with all Navy Occupational Safety and Health program fundamentals (NAVOSH), health, sanitation and safety rules and regulations and maintains a hazardous material log.
- Performs inspections of vacant rooms and common areas daily checking for cleanliness and maintenance problems and ensuring all guest rooms are ready for occupancy at all times.
- Performs all housekeeping duties during emergency situations, which may include vacuuming floors, changing sheets, washing linens and all other assigned duties.
Supervisory duties include but are not limited to:
- Directs work to be accomplished by staff.
- Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.
- Conducts annual performance reviews of staff.
- Participates in section staffing decisions.
- Ensures staff receives proper training to fulfill requirements of their positions.
- Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary.
- Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understands and adhere to the policy; and ensures treatment of all staff is fair and equitable.
- Directly supervises assigned staff to include a diverse work force of NAF employees and volunteers.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 09/23/2025 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12801650
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.ncr.cnicwashingtondc.mbx.naf-usastaffing@us.navy.mil to ensure proper consideration is given.
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.