Fleet & Family Support Center Director Job in Sigonella Sicily, Italy

Vacancy No. EUR 25-152 Department Commander, Navy Installations
Salary $90,025.00 to $117,034.00 Grade 5 to 5
Perm/Temp Permanent FT/PT Full-time
Open Date 5/21/2025 Close Date 6/1/2025
Job Link Apply Online Who may apply Public
Locations:
Sigonella Sicily, Italy


Summary

This position is assigned to the Fleet and Family Support Center (FFSC); Commander, Navy Region Europe, Africa, Central (CNREURAFCENT); Naval Air Station (NSA), Sigonella, Sicily. This position provides leadership, supervision, management, policy and program expertise for Fleet and Family Support Programs (FFSP). The FFSP is the Navy's primary agency for the delivery of an array of human services intended to enhance the stability and self-sufficiency of individuals and families.

This job is open to

Clarification from the agency

Worldwide and Local U.S. Citizens that are 1) Family members of DoD civilians and Family members of Active-Duty Members. (Military Spouse Pref not eligible for NF-4 or higher positions, you will need to select the OS Fam Mbr Pref)

Duties

Plans, develops, directs, supervises, and administers FFSP programs and services for eligible personnel and their families, including geographically separated units, to support readiness and retention issues. Applies expert knowledge of a wide range of Department of Defense (DoD) and Department of the Navy (DON) missions, goals and certification standards, principles, functions, policies, procedures, laws and regulations governing Navy FFSP to ensure programs and services are operated in compliance with these directives. Identifies needs/concerns of the military and their families through the planning, organization, and analysis of needs assessments conducted through research, surveys, focus groups, metrics, data collection, and core program evaluations. Develops long and short range plans and recommendations for new techniques, criteria or policy designed to ensure availability of proactive programs and services that meet the needs of the military and their families, to include plans for emergencies such as sudden deployments, mass casualties or evacuations. Conducts program planning meetings with FFSC staff and other installation programs/services as appropriate, to consolidate, integrate and coordinate efforts to enhance the service delivery to customers and to resolve overlap, duplication or conflict.Selects and defines significant issues within overall workload, setting priorities and focusing attention on achieving results on subjects of most importance to the organization, commands and the FFSP enterprise.
Serves as the direct supervisor of Appropriated Fund (APF) and Non-Appropriated Fund (NAF) employees and indirect supervisor of volunteer staff and provides oversight and quality assurance for the Functional or COR Representative as a Technical Advisor (TA) for contract personnel assigned to the FFSC. Directs work to be accomplished by staff. Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities. Conducts annual performance reviews of staff. Participates in section staffing decisions. Ensures staff receives proper training to fulfill requirements of their positions. Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary. Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment of all staff is fair and equitable.
Serves as the principal advisor to the Installation Commanding Officer and professional colleagues on social problems and human service matters related to personal and family adjustments, as well as interpretation of DoD/DON/Regional policy, regulations and standards. Serves as a representative of the Regional FFSC Director, and receives consults and guidance and is responsive to Regional taskers, data calls, and oversight inquiries and requirements. Keeps all chain of commands informed of issues, problems and trends in FFSC delivery to include areas that are unique to the FFSC storefront. Maintains close and continuing contact with high ranking and key military leaders in multiple Navy commands, Medical Treatment Facilities (MTFs), Security, Legal, Chaplain, etc., for the purpose of securing support and coordination of programs and services.
Represents FFSC in the surrounding community through ongoing liaison with civilian organizations/agencies (e.g., American Red Cross; United Service Organizations; Morale, Welfare and Recreation; Law Enforcement; etc.) for the purpose of sharing information about the military population; encouraging support and promoting sound planning principles; developing a coordinated community services program; identifying gaps or overlaps in services and developing opportunities for partnerships for enhanced service delivery. Travels to supported elements, facilities and other locations within the Region. Participates or leads negotiations with senior and executive decision makers on very significant, political and highly complex matters. Serves on installation and community committees, boards, and counsels as a subject matter expert in the area of quality of life for military personnel and their families. Represents the FFSC at professional conferences or higher headquarters working groups.
Maintains a safe work environment to ensure compliance with fire, safety, health, sanitation and security regulations and promptly address allegations of noncompliance. Applies sound position management principles to ensure efficient operation with adequate staffing and minimal gaps in the delivery of services. Plans, schedules and carries out all aspects of the FFSC operations and mission ensuring organization effectiveness and cost efficiencies though the use of automated data systems.

Requirements

Conditions of Employment

  • Candidates must successfully complete a criminal history background check with no adverse information.
  • Must be able to obtain and maintain a Secret Security Clearance.
  • This position is emergency-essential (E-E). In the event of a crisis situation, the incumbent, or designated alternate, must continue to perform the E-E duties until relieved by proper authority.
  • The incumbent or the designated alternate may be required to take part in readiness exercises.
  • the position is designated “key”, which requires the incumbent, or designated alternate, to be screened from military recall status.

Qualifications

  • Knowledge of advanced management and organizational principles and practices as well as a comprehensive knowledge of short and long range planning, programming and budgeting regulations, guidelines and processes.
  • Knowledge of Federal, DoD, DON, Office of the Chief of Naval Operations (OPNAV) and Commander, Navy Installations Command (CNIC) goals, principles, functions, policies, procedures, laws and regulations governing Navy Fleet and Family Support programs, including certification standards.
  • Knowledge of DoD, DON, United States Navy (USN) organizational structures, mission and family lifestyles.
  • Knowledge of Navy social/human service delivery systems, concepts, principles, and theories relating to one or more of the social or behavioral science fields.
  • Knowledge of Navy contract, Technical Assistant (TA) responsibilities.
  • Knowledge sufficient to manage a large and diverse program, preferably Navy, to include organizational development, implementation and evaluation.
  • Knowledge of Federal appropriation financial management to include budget development and execution, cost and profitability analysis, internal controls, audit systems, procurement, cost controls, performance control, tracking and facility management.
  • Knowledge of individual and group dynamics and motivation techniques to facilitate group action, execution and collaboration.
  • Knowledge of various automated data systems to develop improved data management schemes for efficiency and cost reductions, (e.g., Fleet and Family Support Management Information System (FFSMIS)).
  • Knowledge of state-of-the-art programs and project management tools and methods, current quality assurance and control programs.
  • Knowledge of contemporary human service principles, practices, and research methodologies and Local and Federal human service laws, programs, policies, and directives.
  • Knowledge of marketing practices of social service programs.
  • Knowledge of effective client service techniques and effective public relations processes.
  • Knowledge of CNIC's EEO policy and procedures.
  • Skill in team building, performance management and incentives, and business planning.
  • Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).
  • Skill in negotiating with persuasive arguments and reconciling differing interests into consensus. Must apply innovative and effective management techniques in directing, guiding, and motivating large groups of people, optimizing performance and improving group productivity, resolving personnel and organizational conflicts and leading executive and political level policy makers on program issues.
  • Ability to manage programs and projects in a timely manner and accomplish objectives within resource constraints.
  • Ability to analyze a wide range of qualitative methods for the assessment, improvement and effectiveness of complex management programs, organizations and systems.
  • Ability to work with multi-command, multi-claimant programs.
  • Ability to supervise and manage a diverse group to accomplish FFSP missions and programs, often high profile and visibility with senior Navy/Government officials.
  • Ability to select and define significant issues within workloads and assignments, and to set priorities accordingly.
  • Ability to focus on achieving results on subjects/issues of most importance to the organization, the command, and the government.
  • Ability to develop and effectively deliver presentations and/or training.
  • Ability to analyze and prepare clear, concise, and technically sound reports related to work within the Branch.
  • Ability to prepare correspondence, presentations, synopsis for Senior and Flag level managerial decision making on a variety of operational and program matters to explain, promote, identify or delineate problems/issues impacting program execution.
  • Ability to resolve problems/conflicts within and among various execution platforms and delivery systems.
  • Ability to perform the full-range of supervisory duties.
  • Ability to participate or lead the negotiations with Senior and Executive decision makers associated with contractors, regulatory agencies or other organizations on very significant, political and highly complex matters.
  • Ability to effectively communicate orally and in writing with a variety of agencies and organizations; to maintain cooperative and collaborative relationships with law enforcement, medical professionals, and senior personnel from commands; to function as a member of interdisciplinary teams and participate in collaborative discussions regarding assessment, prevention and intervention.

Education

A bachelor's degree or higher in behavioral or social science; or related disciplines appropriate to the position (e.g. Social Work, Marriage and Family Therapy, Psychology, Counseling, etc).

OR

4 years of experience in the behavioral or social sciences, equivalent to a major in the field.

OR

An equivalent combination of education and experience that provided knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

Additional information

Salary is dependent on experience and/or education.

Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

Selectees initially recruited from the United States or who are already on a Transportation Agreement may be entitled to transportation and moving costs for themselves and their family members. Household goods may be shipped and a Living Quarter Allowance (LQA), is paid to cover monthly housing and utility costs.

Applicants recruited from the United States are entitled to a tax-free Post Allowance (PA) and Living Quarters Allowance (LQA). In addition, incumbents are authorized use of the Navy Exchange, Defense Commissary and MWR programs. Additional information will be provided upon selection.

The Department of Navy (DON) is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, genetic information or any other non-merit factor. The DON provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should call 011-39-081-568-5612 or e-mail their request to NAFPersonnel@eu.navy.mil to ensure proper consideration. The decision to grant an accommodation will be made on a case-by-case basis.To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement. Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. The selecting official may choose to conduct interviews.

Required Documents

The following documents are required at the time of application:

  • Résumé
  • Proof of education/training: provide a copy of your Official College transcripts with degree awarded and conferred date
  • Proof of Professional Licensure: Provide Copy of License
  • If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
  • If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
  • If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
  • If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
  • .
If currently residing in local area, you must provide:

NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 06/01/2025 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12737631

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to NAFPERSONNEL@EU.NAVY.MIL to ensure proper consideration is given.

Agency contact information

CNRE NAF HRO
Address
NAS Sigonella
PSC 824 Box 19
FPO, AE 09623-0001
US

Next steps

Please ensure that your submission contains all the information requested in the vacancy announcement. If your submission does not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job. Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application. If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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