Front Desk Associate - Navy Getaways, PMRF Job in Kauai Island, HI

Vacancy No. 25431 Department Commander, Navy Installations
Salary $17.25 to $17.25 Grade 2 to 2
Perm/Temp Permanent FT/PT Full-time
Open Date 1/8/2025 Close Date 1/15/2025
Job Link Apply Online Who may apply Public
Locations:
Kauai Island, HI


Summary

This position is located at Navy Getaway Inns & Suites operation at Pacific Missile Range Facility (PMRF). The purpose of this positions is to perform front desk and/or reservation functions for the lodging program.

** MUST RESIDE ON THE ISLAND OF KAUA'I **

This job is open to

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties

Major Duties and Responsibilities (may include, but are not limited to):

  • Ensures security of all guests and guest privacy is maintained at all times
  • Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guests questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.
  • Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.
  • Receives request and processes reservations within established guidelines. When rooms are not available, provides a certificated of non-availability (CNA) and/or alternative lodging in the area.
  • Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records or occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
  • Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
  • Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.
  • May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports to include Daily, Monthly and Annual occupancy reports.
  • Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer-generated reports as assigned and notates any account discrepancies for action by management
  • Answers phones and transfers calls to appropriate individuals and replies to guest questions
  • Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.
  • May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.
  • The positions may require rotating shift schedule. Work hours may be scheduled for anytime during a 24 hour day, 7 days a week.
  • Performs other related duties as assigned.

Requirements

Conditions of Employment

  • Must pass all applicable records and background investigations successfully.
  • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolves as a condition of employment.
  • Must be able to register for direct deposit within 2 pay periods of hiring date.
  • Must live within commuting distance of the position.

Qualifications

Knowledge Required by the Position:
  • Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations
  • Must be skilled in the use of personal computer and various software programs
  • Must possess basic math and reading skills
  • Must be able to communicate clearly and effectively both verbally and in writing in English
  • Ability to handle, control, and account for large amounts of cash
Physical Demands and Work Environment:
  • Work is primarily performed in an office environment. Requirements include extended periods of standing, walking and lifting/carrying objects up to 30 pounds.
  • Work is primarily performed indoors in areas that normally have adequate heat, light and ventilation
Special Requirement:
  • This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
  • This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.
  • The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirement.
  • May be required to possess a valid driver's license. Travel to other NGIS facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.
  • The incumbent is required to obtain Navy Lodging Program (NLP) front desk certification within 6 months of employment, as well as any other requirements outlines in the Lodging Career Path Guide.

Education

This position does not have a positive education requirement.

Additional information

Salary is dependent on experience and/or education.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Required Documents

The following documents are required at the time of application:

  • Résumé
  • Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s)
  • If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
  • If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
  • If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
  • If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 01/15/2025 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12659395It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

Agency contact information

Navy Region Hawaii NAF HRO
Address
PMRF Barking Sands
620 Main Street
Honolulu, HI 96818
US
Learn more about this agency

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.