Summary

Support the Military's Quality of Life programs! The Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC) provides fitness, recreation, lodging and food and beverage programs for service members, their families, retired military and civilian employees. This position is assigned to the Non-Appropriated Fund (NAF) Unaccompanied Housing; Fleet Readiness; Commander, Navy Installations command (CNIC); NBK Bangor

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

Answers questions regarding housing facilities; and provides information to service members regarding local resources, on-base facilities and activities.
Provides quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times.
Ensures security of all guests is maintained at all times.
Ensures guest privacy is maintained at all times.
Handles customer complaints, referring to manager or higher authority as necessary.
Professionally answers phones and transfers calls to appropriate individuals.
Verifies eligibility and ensures unit or room assignments are made following guidance in Unaccompanied Housing Operations Manual and local policy.
Properly executes and documents room transfers.
Assigns residents to ensure "best and highest use" of UH inventory.
Ensures check-in and check-out transactions are accurately recorded in the automated military housing system (e.g. Enterprise Military Housing or similar) and prepare reports from the system when required.
Safeguards residents' personally identifiable information.
Creates new and replacement key cards per local policy and guidance.
Maintains inventory of all keys/keycards and any other supplies maintained at the front desk.
Provides new residents with linen sets (i.e. bed in the bag).
Provides new residents with welcome aboard information, instructions and resources.
Facilitates the new resident orientation brief.
Receives and follows up on resident trouble calls, ensuring the appropriate department is contacted for resolution.
Reports any resident complaint or concern to the front desk supervisor. If the issue is an emergency (e.g. personal assault, fire), immediately follows local emergency procedures.
Enforces UH guest and visitor policies and ensures the building resident, UH staff member, or responsible RA escorts non-residents at all times.
Keeps the front desk and lobby area clean and neat.
Performs other related duties as assigned.

Requirements

Conditions of employment

Successful completion of National Agency Background (NACI) Check required.
This position involves work on workdays and may involve weekends, and holidays, as well as rotating shifts, often consisting of other than normal duty hours.
Incumbent may be recalled to duty and/or required to work overtime, including on an emergency basis.
May be required to possess valid driver’s license as travel to other facilities within normal scope of duties may be required. Must have reliable transportation.

Qualifications

Knowledge of the goals, basic principles, concepts, standards, and regulations related to hospitality operations.
Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook) and others.
Skill in providing excellent customer service obtained through prior experience and training.
Skill in basic arithmetic.
Ability to competently and independently carry out day to day lodging operations.
Ability to maintain records, compile and organize data for reports.
Ability to communicate effectively both orally and in writing.

Education

There is no education requirement for this position.

Additional information

Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period.

Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Northwest Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Required Documents

Required Documents: The following documents are required at the time of application:

Résumé: Resume limited to 2 pages showing relevant experience (cover letter optional). For more guidance about the 2-page limit on resumes, visit here: Resume Requirements.
Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRNW Installations. This applies to everyone, including the following: but not all inclusive:

- - Vendors
  - Dependents aged 18 and older
  - Service Providers
  - Veterans with service-connected disabilities
  - Contractors
  - Visitors (includes visitors in same vehicle with CAC holder)
  - Transportation services (taxi, limo, ride share)
  - Agent, Assist, Aid, Care Giver Letters
  - Au Pairs, Child Care Providers
- What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following:
  - U.S. passport or passport card
  - Military ID card (Common Access Card or CAC, DoD retired ID card)
  - Permanent resident card (Green Card)
  - Transportation Worker Identification Credential (TWIC)
  - Enhanced Driver's License (EDL)
  - Other forms of identification accepted by the Department of Homeland Security
- How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents:
  - Proof of identity (e.g., birth certificate, passport)
  - Proof of Social Security number (e.g., Social Security card)
  - Two proofs of residency (e.g., utility bills, bank statements)
    - NOTE: The specific requirements for Washington State are provided at the following website: https://realidwa.com/ .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 04/23/24 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

Agency contact information

NRNW NAF HRO

Email: cnrnwn9nafhr@us.navy.mil

Address: NAVBASE Kitsap Bremerton
1103 Hunley RD
Bldg 94
Silverdale, WA 98315
US

Next steps

First review will be conducted 04/17/2026.

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application. If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

Front Desk Associate - Unaccompanied Housing Job in Bangor, WA